Call Center Conversations [Archive] - Glock Talk


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04-06-2009, 06:41
(Note: I don't have a clue if these are real, but I can
imagine they might be.)

Customer: 'I've been ringing 0800 2100 for two
days and can't get through to enquiries, can
you help?'.
Operator: 'Where did you get that number from,
Customer: 'It was on the door to the Travel
Operator: 'Sir, they are our opening hours'.
Samsung Electronics

Caller: 'Can you give me the telephone number
for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you
are talking about'.
Caller: 'On page 1, section 5, of the user guide
it clearly states that I need to unplug the fax
machine from the AC wall socket and telephone
jack before cleaning. Now, can you give me the
number for Jack?'
RAC Motoring Services

Caller: 'Does your European Breakdown Policy
cover me when I am traveling in Australia ?'
Operator: ' Doesn't the product name give you a

Caller (enquiring about legal requirements while
traveling in France ): 'If I register my car in
France, do I have to change the steering
wheel to the other side of the car?'
Directory Enquiries

Caller: 'I'd like the number of the Argoed
Fish Bar in Cardiff please'.
Operator: 'I'm sorry, there's no listing. Is the
spelling correct?'
Caller: 'Well, it used to be called the
Bargoed Fish Bar but the 'B' fell off'.

Then there was the caller who asked for a knitwear
company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label;
Woven in Scotland '.

On another occasion, a man making heavy breathing
sounds from a phone box told a worried operator:
'I haven't got a pen, so I'm steaming up the
window to write the number on'.

Tech Support: 'I need you to right-click on the
Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you
see a pop-up menu?'
Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what
you have done up until this point?'.
Customer: 'Sure. You told me to write 'click'
and I wrote 'click''.

Tech Support: 'OK. In the bottom left hand
side of the screen, can you see the 'OK' button
Customer: 'Wow. How can you see my
screen from there?'

Caller: 'I deleted a file from my PC last week and I
have just realized that I need it. If I turn my
system clock back two weeks will I have my file
back again?'.