Dillon Customer Service is Second to None [Archive] - Glock Talk

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cole
10-22-2010, 12:17
I've owned the Dillon 650XL and currenly have two Dillon SDBs in 9mm and .45acp (and a .38spl/.357mag conversion). I started "red" (Lee) and went "blue" (Dillon) many moons ago. Dillon hands-down has the best customer service of any company I know.

My "older" SDB has north of 25k. The other ("newer" one) south of 5k. On the "older" one it's broken:
Frame foot - Cracked (see image)
Shell plate (9mm) - Tore out station
Primer cup bracket - Cracked ears (my fault)
Handle - Cracked (see image)
Primer bar return spring (2x) - Broke
Pressure/Friction plate (blue plastic) - Wore out (could turn dies by hand)

Both my SDBs are "old style" (i.e. original design). Most parts that have broken have been updated by Dillon (obviously others have had similar breakages). I've been pleased to see Dillon's taken steps to fix problems. All parts have been replaced free under warrenty by Dillon no questions asked with the package arriving in 2-3 days. And, Dillon at times has even included "just in case" parts that accompany the main parts that have broken. Hard to beat that service.

Often, folks tend to complain more than compliment. So, I just wanted to share and give props to Dillon. That's all. :thumbsup:

Cracked Handle - Upgraded:
http://lh6.ggpht.com/_4xrAuaGHkLI/TMHCzUmnmwI/AAAAAAAAEAk/mEYrLZHIVLE/s576/edited-Dillon%20SDB%20New%20Handle017.jpg

Cracked Frame Foot (I put the C-clamp on and kept reloading) - Upgraded:
http://lh6.ggpht.com/_4xrAuaGHkLI/TMHQ8ldWCXI/AAAAAAAAEAo/OP9hMbwKcw4/s912/Dillon%20SDB%20Cracked%20Frame%20and%20New%20Frame.jpg

Yes... I have a pair
http://lh5.ggpht.com/_4xrAuaGHkLI/TL5vclD0bZI/AAAAAAAAD9w/svPaoWvU1Xs/Dillon%20SDBs%20%282%29%20%28Small%29.JPG
of SDBs. :supergrin:

Boxerglocker
10-22-2010, 12:24
Hey, I see some red on those Dillons....

:supergrin:

PCJim
10-22-2010, 12:25
Looks like they also replaced your powder hoppers. That plastic is clear, not powder tarnished as most are.

cole
10-22-2010, 12:31
Looks like they also replaced your powder hoppers. That plastic is clear, not powder tarnished as most are.

Nope. The one on the right is the "newer" one. Only 5k. And, I don't leave (much) powder in it.

The one on the left is the "older" one, but the light (flash) does not show the discoloration of the tube well. However, I don't keep much powder in that one either when not in use.

cole
10-22-2010, 12:34
Hey, I see some red on those Dillons....

:supergrin:

Ahh.. you caught me! Those red thingymajigs are powder adjustment knobs from the hardware store. Maybe, a subconscious tribute to Lee. :supergrin:

Boxerglocker
10-22-2010, 12:39
Ahh.. you caught me! Those red thingymajigs are powder adjustment knobs from the hardware store. Maybe, a subconscious tribute to Lee. :supergrin:

You shooting today, I got work in a couple of hours? Give me a call your next Friday off to shoot, missed you at the IDPA match last Saturday?