Windows Error Recovery, Launch Startup Repair?? [Archive] - Glock Talk

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sharpshooter
12-01-2010, 18:04
Having some computer issues. I downloaded the latest Adobe Flash player. Suddenly whenever I open Google Earth or multiple photos in photoshop, my desktop freezes, gets pixilated, and I have to manually shut it down. Didn't happen before that download.

Dell Inspiron 530, Vista

When I start it back up, here's what I get:

Windows Error Recovery

Windows failed to start. A recent hardware or software change might be the cause.

I click on:
Launch Startup Repair

Your computer was unable to start. Startup repair is checking your system for problems.

Cannot repair this computer automatically

Root cause found: Unspecified changes to system configuration might have caused problem.

Repair Action: System files integrity check and repair result: Error code = 0x2

I click Finnish and the computer freezes up again. I manual restart. Then it starts up normal again and the computer works fine, until I try to start Google Earth or load a bunch of pics onto photoshop etc.

How do I fix this? I'm not a computer guy.

kc8ykd
12-01-2010, 19:11
I would download Revo Uninstaller
(http://www.revouninstaller.com/start_freeware_download.html)

and use it to completely uninstall Adobe Flash.

Then, with flash uninstalled, try your programs that were not working properly.

if they work, visit http://get.adobe.com/flashplayer/ to install flash again and retest the programs.

W4CNG
12-01-2010, 21:25
Your computer should have done a Set Point where you can go back to before the last program upgrade/install. This can be tricky or not functional on some computers. My Vista cannot do this even if it say it can. So much for MS Systems. When my last two MS computers fail I will be buying another two Apple Mac Computers which I already own 1 Mac Book Pro and One IMac.

sharpshooter
12-10-2010, 11:59
Tried uninstall, didn't resolve my problem. Sometimes the computer starts up normal and works for a while before pixillating and freezing. Sometimes it doesn't start without freezing up.

Called Dell support. He only asked 3 questions and garunteed me it was a trojan virus that he could repair remotely for $129.00 with a 7 day warranty, or $250 for a 1-year warranty package. Is this reasonable?

srhoades
12-10-2010, 17:16
If it is a trojan then download run malwarebytes. No need to pay dell.

kc8ykd
12-10-2010, 18:35
If it is a trojan then download run malwarebytes. No need to pay dell.

big +1
http://www.malwarebytes.org/

might also want to try Avast antivirus
http://www.avast.com/free-antivirus-download

and maybe Spybot Search and Destroy
http://www.safer-networking.org/en/download/

(free, free, and free)

Sgt. Schultz
12-10-2010, 21:37
If it is a trojan then download run malwarebytes. No need to pay dell.

big +1
http://www.malwarebytes.org/

might also want to try Avast antivirus
http://www.avast.com/free-antivirus-download

and maybe Spybot Search and Destroy
http://www.safer-networking.org/en/download/

(free, free, and free)

Be sure to run these in safe mode.

sharpshooter
12-10-2010, 23:09
I had the Dell support guy do it. It took him 2.5 hours working on my computer via remote. The worm corrupted my graphics driver too, re-installed that. Couple other things as well that I never would have figured out on my own. If it took a "pro" that long, woulda taken me forever.

srhoades
12-10-2010, 23:23
I bet Dell is blowing smoke, the problem was probably a corrupt graphics driver all along. It took Dell that long because Dell are idiots.

Patrick Graham
12-13-2010, 05:02
I bet Dell is blowing smoke, the problem was probably a corrupt graphics driver all along. It took Dell that long because Dell are idiots.

+1 on that.