Junglas Sheath

[syntaxerrorsix]

I went through all of this because I expected an in stock item to be delivered promptly. Turns out they drop ship and aren't very professional. Here's the "in stock" item if you're looking for one and don't mind the wait.


Junglas Sheath (http://www.hand-tools.com/product-detail.php?prodnum=BRK-ESJS)

https://encrypted-tbn3.google.com/images?q=tbn:ANd9GcQBjC7b1naH80k28qwvn8uPbMdKiktubN2cjZLVPyg0RL4S0D_cIw

I'll save you the back and forth. I inquired about why it took so long to ship an item they clearly state is in stock.

This was the last response I received when I informed them I would not be using them and would let others know that may want items ordered to be shipped promptly.



-------------------------------------------------------------------------------
On 02/07/2012 09:52 AM, Matthew Thompson wrote:
So what you're saying is that you're a troll? You're one of those
type that like to go out onto the internet and trash people's names
because they made you mad. All I can say is keep it truthful. I
strongly recommend you take a look into what false advertisement is
before you run out onto the internet and begin accusing people of it.
We reserve all rights to pursue legal action against you for any acts
of libel or defamation. We work too hard to keep a good reputation
than to have you destroy it because you think receiving your order 9
days after you ordered it is the end of the world.

Attached is picture of an internet troll, just in case you might want
to know what they look like.

I am sorry, but we have done nothing wrong, and we are are sick and
tired of a few rotten people messing it up for everybody.

Go do all the internet trolling you want, but don't think we don't
have tools in place to monitor your comments.
-----------------------------------------------------------------------------

[Victoriagotagun]

I don't know what is worse they saying they have one in stock or the icon on the bottom saying that they are safe to buy from and stock without drop shipping. :faint:

They probably don't have any in stock so they just keep the count at one on their website to keep the look up.

The sad part is with all the ordering I do online for various things the websites I worry about getting burned by the most are knives sellers with all the problems I here or experienced myself. :dunno:

[syntaxerrorsix]

I don't know what is worse they saying they have one in stock or the icon on the bottom saying that they are safe to buy from and stock without drop shipping. :faint:

They probably don't have any in stock so they just keep the count at one on their website to keep the look up.

The sad part is with all the ordering I do online for various things the websites I worry about getting burned by the most are knives sellers with all the problems I here or experienced myself. :dunno:

To be fair I suppose it isn't actually drop shipping as instead of ordering from another site and shipping direct to me they order from another site and have it shipped to themselves and then to me :faint:

I've spent a little over five bills this month on gear, I know what you mean. There are quite a few unscrupulous dealers out there and I don't care to support them or let anyone else learn the hard way. It seems they really don't like it when you point it out to them.

[Travclem]

:wavey:Good to know SE6, I'll do my best to avoid them. That response is 100% unprofessional and almost laughable.

"We'll come after you legally if you tell your friends how ****ty our service is.":rofl::rofl::rofl:

[Victoriagotagun]

To be fair I suppose it isn't actually drop shipping as instead of ordering from another site and shipping direct to me they order from another site and have it shipped to themselves and then to me :faint:

I've spent a little over five bills this month on gear, I know what you mean. There are quite a few unscrupulous dealers out there and I don't care to support them or let anyone else learn the hard way. It seems they really don't like it when you point it out to them.

Them being the middle man for the sheaths is just setting them up for disaster if they are portraying as the product as being in stock. Do you know where they are ordering them from?

If they are willing to say things like "Go do all the internet trolling you want, but don't think we don't have tools in place to monitor your comments" and things of that nature then it leads me to believe this isn't the first complaint they have received.

[Victoriagotagun]

I looked into their shipping policy. They pretty much say that it will take a minimum of a week to get anything you ordered from them because they don't stock anything.

http://www.hand-tools.com/shipping-policy.php

[Travclem]

I looked into their shipping policy. They pretty much say that it will take a minimum of a week to get anything you ordered from them because they don't stock anything.

http://www.hand-tools.com/shipping-policy.php
Yet the page with the sheath says it is in stock and ready to ship. Bait and switch much?


Product Number: ESJS
Quantity Available: 1 (Inventory last updated February 07 2012)

http://www.hand-tools.com/images/safe-to-buy.gif

[Victoriagotagun]

Yet the page with the sheath says it is in stock and ready to ship. Bait and switch much?

Exactly, another reason why I wouldn't order from them.

[syntaxerrorsix]

Them being the middle man for the sheaths is just setting them up for disaster if they are portraying as the product as being in stock. Do you know where they are ordering them from?

If they are willing to say things like "Go do all the internet trolling you want, but don't think we don't have tools in place to monitor your comments" and things of that nature then it leads me to believe this isn't the first complaint they have received.

I have no idea where they are ordering from. This was a post on their FB site. Unfortunately I ASSumed that an item in stock meant it was available for immediate delivery. Silly me.

FB User

"Don't be in a rush to get your order shipped !!( like I was) here is their shipping policy: { note the last sentence ;) }"

"Hand-Tools"
"The stated quantities on the website are the quantities available at the distributors and manufacturers we buy from. We receive orders from the distributors and manufacturers approximately weekly. We do not offer rush or expedited shipping on any Hand-Tools.com orders. All orders from Hand-Tools.com take a week to deliver at the very minimum. Most orders take less than two weeks to deliver. Some orders can take four weeks to deliver. If you provide an e-mail address you will receive a confirmation from us as soon as the order has been processed. Tracking information is usually sent from the carrier within 24 hours of your shipment. Just because you receive tracking information does not mean your order has shipped. Hand-Tools.com niche market is providing hard to find products at great prices. That said, Hand-Tools.com does not claim to be a ship-fast get it lickety split website. If you are looking to get something in less than 5 days and have a need to interact with customer service on a continual basis, then Hand-Tools.com may not be the site for you."

[Victoriagotagun]

I have no idea where they are ordering from. This was a post on their FB site. Unfortunately I ASSumed that an item in stock meant it was available for immediate delivery. Silly me.

FB User

"Don't be in a rush to get your order shipped !!( like I was) here is their shipping policy: { note the last sentence ;) }"

"Hand-Tools"
"The stated quantities on the website are the quantities available at the distributors and manufacturers we buy from. We receive orders from the distributors and manufacturers approximately weekly. We do not offer rush or expedited shipping on any Hand-Tools.com orders. All orders from Hand-Tools.com take a week to deliver at the very minimum. Most orders take less than two weeks to deliver. Some orders can take four weeks to deliver. If you provide an e-mail address you will receive a confirmation from us as soon as the order has been processed. Tracking information is usually sent from the carrier within 24 hours of your shipment. Just because you receive tracking information does not mean your order has shipped. Hand-Tools.com niche market is providing hard to find products at great prices. That said, Hand-Tools.com does not claim to be a ship-fast get it lickety split website. If you are looking to get something in less than 5 days and have a need to interact with customer service on a continual basis, then Hand-Tools.com may not be the site for you."

Yeah, I saw that on their FB page that's why I put the link in my other post about their shipping policy.

If they want to be a middle man type of seller that's ok but they shouldn't be advertising as what they carry as in stock if they have to order it from their vendors.

[syntaxerrorsix]

Yeah, I saw that on their FB page that's why I put the link in my other post about their shipping policy.

If they want to be a middle man type of seller that's ok but they shouldn't be advertising as what they carry as in stock if they have to order it from their vendors.

Agreed.

[syntaxerrorsix]

You won't believe this.

I just got this from the Seller.

Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.




On Tue, Feb 7, 2012 at 10:23 AM, syntaxerrorsix
>> <syntaxerrorsix@gmail.com> wrote:
>>> So what you're saying is you're a whiner. You know that listing an item
>>> in
>>> inventory when it isn't actually there is wrong buy you'll try to justify
>>> it
>>> by name calling. You go ahead and pick your favorite lawyer. I'll be
>>> sure
>>> to post this entire email to every site I can. Your professionalism
>>> speaks
>>> for itself.
>>> Have a great day.
>>>
>>> Evan
>>>
>
> On 02/07/2012 02:22 PM, Matthew Thompson wrote:
>> No what I'm saying is that you're an internet troll. One of those
>> people that say, "Don't make me mad or I will go out on the internet
>> and say bad stuff about you."
>>
>> Once I find out where you work I will be making a phone call to your
>> employer and let them know what you are up to in the middle of the
>> day. We've done that before and it was very effective.
>>
>>
On Tue, Feb 7, 2012 at 1:24 PM, syntaxerrorsix <syntaxerrorsix@gmail.com> wrote:
> Yawn..>>


Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.

[Travclem]

You won't believe this.

I just got this from the Seller.

Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.




On Tue, Feb 7, 2012 at 10:23 AM, syntaxerrorsix
>> <syntaxerrorsix@gmail.com> wrote:
>>> So what you're saying is you're a whiner. You know that listing an item
>>> in
>>> inventory when it isn't actually there is wrong buy you'll try to justify
>>> it
>>> by name calling. You go ahead and pick your favorite lawyer. I'll be
>>> sure
>>> to post this entire email to every site I can. Your professionalism
>>> speaks
>>> for itself.
>>> Have a great day.
>>>
>>> Evan
>>>
>
> On 02/07/2012 02:22 PM, Matthew Thompson wrote:
>> No what I'm saying is that you're an internet troll. One of those
>> people that say, "Don't make me mad or I will go out on the internet
>> and say bad stuff about you."
>>
>> Once I find out where you work I will be making a phone call to your
>> employer and let them know what you are up to in the middle of the
>> day. We've done that before and it was very effective.
>>
>>
On Tue, Feb 7, 2012 at 1:24 PM, syntaxerrorsix <syntaxerrorsix@gmail.com> wrote:
> Yawn..>>


Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.

:rofl::rofl::rofl:
What a doooooooooooouche... real professional.

Not only is he going to call you names now he's going to tattle on you to your boss. A real hardass, that one. What makes him think you even have a boss or are at work. This isn't red china jack, not all people work 8-5 for a tyrant employer.

[Victoriagotagun]

You won't believe this.

I just got this from the Seller.

Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.




On Tue, Feb 7, 2012 at 10:23 AM, syntaxerrorsix
>> <syntaxerrorsix@gmail.com> wrote:
>>> So what you're saying is you're a whiner. You know that listing an item
>>> in
>>> inventory when it isn't actually there is wrong buy you'll try to justify
>>> it
>>> by name calling. You go ahead and pick your favorite lawyer. I'll be
>>> sure
>>> to post this entire email to every site I can. Your professionalism
>>> speaks
>>> for itself.
>>> Have a great day.
>>>
>>> Evan
>>>
>
> On 02/07/2012 02:22 PM, Matthew Thompson wrote:
>> No what I'm saying is that you're an internet troll. One of those
>> people that say, "Don't make me mad or I will go out on the internet
>> and say bad stuff about you."
>>
>> Once I find out where you work I will be making a phone call to your
>> employer and let them know what you are up to in the middle of the
>> day. We've done that before and it was very effective.
>>
>>
On Tue, Feb 7, 2012 at 1:24 PM, syntaxerrorsix <syntaxerrorsix@gmail.com> wrote:
> Yawn..>>


Sika Sarnafil headquarters in MA has been sent the copy of this entire
email along with date/time stamps to see what you're up to at work.


WOW!!! :rofl: That company sure does take the cake on customer service. :whistling:

[TurboRocket]

WOW. Just WOW!

[Bushflyr]

LOL. I posted a link to this thread on their FB page with the admonition, "Buyer Beware!" It managed to survive for a few days. Guess FB must be blocked at work. :D

[SPIN2010]

Thanks Syntax! We all need a heads up on this type of activity posted to GT for all to see. Great Feedback.

[syntaxerrorsix]

Pretty amazing stuff out there.

I've heard nothing yet from Amazon.