'puter on hte blink! please help [Archive] - Glock Talk


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01-07-2005, 11:57
My mouse and the direction keys on my keyboard started acting up when scrolling down, then it would go back up to the top of the page automatically. I wasn't sure why, I checked all of the connections and did a system restore going back a week. Now when I boot it up, it will show the Windows XP logo at the start and the screen goes blank. The cursor is on the screen and you can move it around the screen. I even tried to start up in safe mode and get the same results. You can see the "safe mode" in each of the 4 corners. It seems like it stops booting up. I'm running XP Pro with Norton AV.

Any ideas from anyone of what is going on?

All help and suggestions would be appreciated.

01-07-2005, 12:26
Can you give more info? With just this description of the problem, you are likely going to get only a "Step One:" sort of answer...

How were they acting up? Jumping?

What had you installed or removed just prior to the onset of the problem?

Has the PC been scanned for spyware, adware and viruses?

Let us know.

01-07-2005, 13:20
Originally posted by fastvfr
Can you give more info? With just this description of the problem, you are likely going to get only a "Step One:" sort of answer...

How were they acting up? Jumping?

What had you installed or removed just prior to the onset of the problem?

Has the PC been scanned for spyware, adware and viruses?

Let us know.

I had reloaded a Weather channel program the other day. I can't remember if the problem started before or after this. I was using the scroll function on my mouse to scroll down, when I would let go of the button on ocassion it would automatically scroll back up to the top of the page. It kept getting worse, so I started dragging down to where I wanted to be on the page using the left mouse button. Then it started doing the same thing. When I would lift the left button it would go back up. I then used the direction keys on my keyboard to scroll down. They started doing the same thing. So not knowing what was going on, I decided to restore to an earlier date ("before I loaded 'the Weather Channel")and now this. I run Search and Destroy and Spyblaster software and keep updated weekly along with Norton AV software with auto protect and auto update on. I'm on my kids computer now trying to figure out what is going on with mine.

Thanks in advance for trying to help!

01-07-2005, 14:58

01-07-2005, 19:55
Okay, doing some searches through www.majorgeeks.com (thanks for the direction!) I remembered that last night I accidently killed the power to the PC. From the searches, It appears that I screwed up the registry. I put the XP disc in to try to boot up with it but it doesn't give me the option to boot off of the disk. Any body know how to get around that obstacle?

01-07-2005, 20:30
On start up of the CD choose install not rescue.Then you will get another chance to type R for rescue/recovery.Type (R) at that time.Then you can do a rescue reinstall of XP and save your data.

01-07-2005, 20:32

01-07-2005, 20:33
If you have added SP-1 or SP-2,pressing (R) won't work at first.First press )Enter) then next screen press (R).

01-07-2005, 20:38

01-07-2005, 20:40

01-07-2005, 20:49
The best way around the problem mentioned here http://support.microsoft.com/default.aspx?scid=kb;en-us;308402 is on the first screen instead of pressing (R),press (Enter) instead.You will still get a choice to press (R) afterwards.On second screen that gives the choice to press (R) is the time you want to press (R).

01-07-2005, 20:50
Scroll down this page http://www.webtree.ca/windowsxp/repair_xp.htm "Howto repair install"

01-07-2005, 20:54
***CAUTION*** if you do not see the option to repair the selected Windows XP installation DO NOT choose the option to continue installing a fresh copy without repairing as that will overwrite your data and cause unrecoverable data loss.

01-08-2005, 15:47
http://stonegiant.com/Pictures/Great Moments in Tech Support.gif

Note: Not being a smartass... just sympathizing. I'm in the middle of my third day of trying to figure out why one of my W2K PC's is slower than John Kerry releasing his Vietnam medical records.

01-11-2005, 10:04
here's microsoft's response:

a better answer (i found it somewhere the other day b/c i had similar problem as you):
Normally I would edit an article such as the one below, but given the nature of your problem, I thought it best to post it all and let you run with it. I've tested it, and it works.

PC users, you all know what it is: That dreaded Blue Screen of Death. That's right, the BSOD. You've installed a seemingly innocent application, restarted your computer, and suddenly you see this horror in front of your eyes: A big blue screen with some cryptic message on it. Try restarting again, same thing. You're dead. What will you do? What WILL you do?? Well, don't let it ruin your day. Remain calm. If you're using Windows XP, I can help you fix it. Come with me, down into the bowels of Windows XP, where only the high priests go. It'll be fun!

I'm going to show you how to bring your computer back to life, and restore it to the point where things went south. You might want to print this article and squirrel it away for that fateful day when this happens to you. Or if you don't want to print it (and who prints anything these days, anyway?), and you get a big ugly blue screen, just get on another computer somewhere and come back to this Web page for comfort and advice. I can get you out of this mess. I know, because I was in the same mess and I got myself out of it.

Here's what to do: First, get the Windows XP CD you used to install your operating system. By the way, this routine only works with Windows XP, either Professional or XP Home Edition. If you don't have a bootable XP CD, get one and have it with you at all times, because you never know when the dreaded BSOD might strike.

But before you do anything with that CD, try restarting your computer again. Sometimes, for some odd reason, this works. Usually not, though. If you've tried that and everything else you can think of, and you can't even boot into Safe Mode, this is the mission for you.

Put the XP CD in the drive, and restart. When it says "press any key to boot from CD," go ahead, press any key and you're on your way to recovery. The Recovery Console, that is. If it doesn't give you a choice to boot from your CD drive, go into your computer's BIOS and make the adjustment for it to boot from CD. PCs brands and motherboards are too diverse for me to give you specifics on this, so follow the prompts and you can make that CD boot happen without too much trouble. Look at your screen when it boots up, and it always says "hit DEL for BIOS settings" or something similar. If you can't get it to boot from CD, just give up and call for support or take your computer to the nearest computer store for professional help.
OK, troops, are you still with me? Good. It'll look like you're re-installing Windows XP, but don't worry, you're not. This is just a screen showing you that your computer is loading enough files from the CD to actually do something, anything but that awful blue screen. Now when you see the screen that asks you if you want to install Windows, don't! Just hit R for recover, and you'll see the ominous Recovery Console. Don't let that intimidate you; the Recovery Console is your ugly, black-suited friend. It will have a dark, bleak screen, with the following stuff:

Microsoft Windows(R) Recovery Console

The Recovery Console provides system repair and recovery functionality.
Type EXIT to quit the Recovery Console and restart the computer.


Which Windows Installation would you like to log onto
(To cancel, press ENTER)?
Go ahead and hit the number 1 on your keyboard, or whichever number corresponds to the operating system you were using when havoc struck. Enter your administrator password, and then hit enter. You're in! Now it's time to run with the big dogs! Do not be afraid, dear reader, I am here to help you.

If you type the following commands into your computer, it will work magic, akin to going back in time. There are three parts to this process, but believe me, they take much less time than reinstalling Windows XP and all your applications. So follow along with me, and keep in mind that each command must be typed exactly as you see it here. Please note that this procedure assumes that Windows XP is installed to the C:\Windows folder. Make sure to change C:\Windows to the appropriate windows folder if it's at a different location. The copy commands will answer you with a little "file copied" message. The delete commands just move on to the next line. Because of the way your Web browser displays individual lines, a command might look to you like it's two lines, so I've separated each command by an empty line. But anyway, type the whole command in one line, and when you've finished typing that command, hit the Enter key. Be sure to include the spaces I've included between each word here:

md tmp
copy C:\windows\system32\config\system C:\windows\tmp\system.bak
copy C:\windows\system32\config\software C:\windows\tmp\software.bak
copy C:\windows\system32\config\sam C:\windows\tmp\sam.bak
copy C:\windows\system32\config\security C:\windows\tmp\security.bak
copy C:\windows\system32\config\default C:\windows\tmp\default.bak
delete C:\windows\system32\config\system
delete C:\windows\system32\config\software
delete C:\windows\system32\config\Sam
delete C:\windows\system32\config\security
delete C:\windows\system32\config\default
copy C:\windows\repair\system C:\windows\system32\config\system
copy C:\windows\repair\software C:\windows\system32\config\software
copy C:\windows\repair\sam C:\windows\system32\config\sam
copy C:\windows\repair\security C:\windows\system32\config\security
copy C:\windows\repair\default C:\windows\system32\config\default

Now you can relax for a minute. You've made it through the first part! Way to go! Now what did you just do? I'll tell you. You first made a temporary directory called "tmp" (md tmp), and then into it, you copied all the files that boot up Windows. Then you deleted all those startup files, one of which is the stinker that got you into this mess in the first place. After that, you copied into that same place fresh startup files from a special repair directory. When you reboot, Windows will look for those files where it always does, and there won't be a stinker in the bunch. The only thing is, there won't be all your settings for all those applications you run every day, either. But not to worry. Right now, you're sitting in something like a lifeboat -- it's not the original ship, but it'll get you back to where you need to go. We'll get everything back to that comfortable place, but only after we go through steps 2 and 3.

Now type Exit and watch your computer restart into Windows XP again. Be sure not to tell it to boot from the CD this time. But wait. That's not the way you had XP set up before this disaster struck! That's OK. We're in a lifeboat right now -- this isn't your comfy cruise ship, not just yet. Hang in there. I'm going to show you how to restore your system to the way it was the moment before you told it to install that errant application, or whatever it was you did, so follow along and we'll go to part 2.

Part 2

Here's where you'll copy the saved registry files from their backed up location by using System Restore. This folder is not available in Recovery Console and is normally not visible -- Microsoft is protecting you from yourself by hiding it from you and locking it away from you. But we have the keys. Before you start this procedure, you'll need to change several settings to make that folder visible:

1. Start Windows Explorer.

2. On the Tools menu, click Folder options.

3. Click the View tab.

4. Under Hidden files and folders, click to select Show hidden files and folders, and then click to clear the "Hide protected operating system files (Recommended)" check box.

5. Click Yes when the dialog box is displayed that confirms that you want to display these files.

6. Double-click the drive where you installed Windows XP to get a list of the folders. It's important to click the correct drive.

7. Open the System Volume Information folder. This folder appears dimmed because it is set as a super-hidden folder. If you're using the FAT32 file system, this will be easy. If you're using NTFS, it won't let you open the folder, but here's how to get around that: Right-click on that system volume information folder and select Sharing and Security. Then click the Security tab. (No security tab? Skip two paragraphs.) Click Add, and then in the box that's labeled "Enter the object names to select," type the name of the user that's at the top of the Start menu -- that's probably you. [Damn it, why do they say object names when it's people's names? I guess that's Microsoft for you.]

Anyway, make sure you type the name the way it's listed there on the Start Menu. I made the mistake of typing my first name only and it wouldn't let me in. Type first and last name if that's how it's written on the top of the Start menu. After you've typed that in, click OK a couple of times and finally that monster will let you in.

But what if you don't see a Security tab? Try this: Click to select the checkboxes in the "Network sharing and security" area -- one is labeled "Share this folder on the network" and the other is labeled "Allow network users to change my files." Change the share name to something short, like sysinfo. Then it'll let you in. After you're done with this entire rescue operation, you might want to go back and change these back to the way they were before, for maximum security.

OK. Now here you are, in the inner sanctum where only the high priests go. Be not afraid, all ye who enter here. As Microsoft so eloquently puts it:

NOTE : This folder contains one or more _restore {GUID} folders such as "_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}".

8. Open a folder that was not created at the current time. You may have to click Details on the View menu to see when these folders were created. There may be one or more folders starting with "RP x under this folder. These are restore points.

9. Open one of these folders to locate a Snapshot subfolder; the following path is an example of a folder path to the Snapshot folder:

C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}RP1Snapshot

From the Snapshot folder, copy the following files to the C:\Windows\Tmp folder (you can use your mouse, you're in Windows now, remember?):


This is how Microsoft explains this: "These files are the backed up registry files from System Restore. Because you used the registry file created by Setup, this registry does not know that these restore points exist and are available. A new folder is created with a new GUID under System Volume Information and a restore point is created that includes a copy of the registry files that were copied during part one. This is why it is important not to use the most current folder, especially if the time stamp on the folder is the same as the current time."

Anyway, you're still not done. Don't worry, the magic is about to begin. Believe me, if you do this in front of your friends, they'll start thinking you're some kind of god. So, heavenly father, get ready to dazzle 'em.

Now it's time to place those files you just made visible to the Recovery Console where they belong. And to do that, we need to get back into the Recovery Console. So, make sure your CD is in the drive, and restart Windows, this time hitting any key when it tells you to do that if you want to boot from CD. Yes, you want to boot from CD, so you can launch your old cryptic pal, the Recovery Console. Type R after it goes through that file-reading routine that looks like an install but isn't. Then you're back into our dark-suited friend with its ominous command line. It's kinda like going into the basement to fix some broken pipe or something. But we're not scared. The command line is our flashlight and friend. Here we go:

Part 3

In part three, you delete the existing registry files, and then copy the System Restore Registry files to the C:\Windows\System32\Config folder:

From within Recovery Console, type the following commands:

Del c:\windows\system32\config\sam
Del c:\windows\system32\config\security
Del c:\windows\system32\config\software
Del c:\windows\system32\config\default
Del c:\windows\system32\config\system
copy c:\windows\tmp\_registry_machine_software c:\windows\system32\config\software
copy c:\windows\tmp\_registry_machine_system c:\windows\system32\config\system
copy c:\windows\tmp\_registry_machine_sam c:\windows\system32\config\sam
copy c:\windows\tmp\_registry_machine_security c:\windows\system32\config\security
copy c:\windows\tmp\_registry_user_.default c:\windows\system32\config\default

Now. You're done! Type exit and your computer will reboot into whichever restore file you chose. But wait. If it's not the right one, that's OK, you can now go into your System Restore area and pick a different restore point if you want. There's a whole calendar full of them in there. I bet you didn't know that Windows XP is watching just about every move you make, taking notes all the while. It can restore about any state you had on that machine. And the best part is, even when it's doing all that, it's still 10% faster than Windows 2000 according to our extensive tests here at the Midwest Test Facility. Here's how to get into that restore area if you're not happy with the current restore point:

1. Click Start, then click All Programs.

2. Click Accessories, and then click System Tools.

3. Click System Restore, and then click Restore to a previous Restore Point.