Best Person for Customer Service?

[MtnDewd]

Need some info. Now that Stephan is gone (that's what I heard) who is the best person to contact to get a problem resolved? Is there anyone besides Dottie that you all have had a good experience with? If so, what is there name, extension, and or email address.
Appreciate your help,

MtnDewd

[AZ Traveler]

I personally have always spoke with Dottie. That being said, I have read reports on people having good service from Brian. I do not know his last name. I seem to remember reading to dial #1 for Technical Support and ask for Brian. I got the impression that Brian has taken over for Stephen.

I hope this helps.

[BackDraft]

From what I heard Brian is the guy to deal with. I have not talked to him and have only heard via grape vine

[rcsc514]

I've delt with both Dottie and Brian. Both are very professional and will do anything in their power to help you. Just be professional and polite yourself and they will take care of you. BUT...YOU HAVE TO BE PATIENT. It took a considerable amount of time to get my problem fixed. The wait was worth it because they replaced my gun with a new one. I'm very satisfied with their customer service.

[cjblackmon]

I have had the pleasure in dealing with him a couple of times and he went well above my expectations in the customer service arena. My PM40 was "peening" I asked him how long it would take to remedy this because this is my CCW, he asked me to send the upper assembly to him and he'd overnight it back to me fixed as soon as he gets it.

I overnighted it to him on a Wednseday he had it back to me (no lie) that Friday. So he sent out a new barrel, added night sights to the slide (I paid for the sights, they put them on for free), and new guide rod and springs, that same day he recieved it. I was impressed!

Being in sales myself, I can't stand lousy customer service, they are very good at taking care of their customers!

[Romadoc]

Has Stephan gone into business for himself? If so, how can one contact him?

[MtnDewd]

Thanks for all the input so far. I've sent Dottie (2)emails (a few days apart)and all I get is an Autoreply that she will be out of the office Nov. 22 thru Nov. 25 and will not be able to respond during that time. That's fine but I didn't send the first email until Nov. 28th. I waited a few days, still no response. Finally, last night (Dec. 2nd)I sent her another email. Well, this morning I received the same exact Autoreply stating that she'd be out of the office Nov. 22 -Nov. 25. What's up? I'm really trying to be patient. I realize that being out of her office for the holidays probably has her backlogged a little, but looks like she'd just say that. Anyone had a similar experience lately?

MtnDewd

[warmrain]

Sounds like it's time for a phone call... (ext 331). Let us know...

Dottie has always been very pleasant, professional and anxious to help. She does, sometime, get a little overwhelmed it seems...

She has always treated me well and I have great respect for Kahr's customer service.

[AZ Traveler]

I have spoken to Dottie twice in the last week. I never had to leave a message.

I emailed Dottie once in the past but never got a response to that e-mail, however I did talk to her within a few days of sending that E-mail.

MtnDewd, I tried to send you an E-mail or a PM but you have blocked both.

[Daubs]

Originally posted by cjblackmon
My PM40 was "peening"...

Sorry to sound Sutpid, but what is "peening"?^8

[Bruce Foreman]

Originally posted by MtnDewd
Thanks for all the input so far. I've sent Dottie (2)emails (a few days apart)and all I get is an Autoreply that she will be out of the office Nov. 22 thru Nov. 25 and will not be able to respond during that time. That's fine but I didn't send the first email until Nov. 28th. I waited a few days, still no response. Finally, last night (Dec. 2nd)I sent her another email. Well, this morning I received the same exact Autoreply stating that she'd be out of the office Nov. 22 -Nov. 25. What's up? I'm really trying to be patient. I realize that being out of her office for the holidays probably has her backlogged a little, but looks like she'd just say that. Anyone had a similar experience lately?

MtnDewd

She is swamped. I called her at ext 331 this morning to check on my replacement status, had to leave a message for her.

She called me back this evening, had to be around 9PM her time. I remarked she was working late and she explained that is the only way she can get anything done, phone rings all day.

Please be patient. She takes her function there VERY serious and will get to you as quick as she can and still get customer care taken care of.

Bruce Foreman

[warmrain]

Ditto that Bruce,

She just returned an email to me today at 5:41 PM Pacific time, jeezzz. She said while she was gone things got a little backed up. Yea, she does take her job seriously; she is there to help and she enjoys doing it!

[MtnDewd]

Just wanted to let you all know that I finally received a reply to my email yesterday (12-6-05). It was exactly one week since my first email was sent. I'm not complaining, just letting you all know that Dottie did respond! I guess she is a little swamped!
Thanks,
MtnDewd

[AZ Traveler]

Brian's Ext. is 324.

I spoke with him today concerning a broken follower. He is sending a replacement. Dottie was out of the office today.

[PACHARY]

I called Dottie about a broken follower. She said there was a redesign, although my pm40 test case had an Oct 05 date, I am not sure if my followers were old or new design. I told her I had 3 mags and she said I'll send them out. I got them quickly, but the new followers "look" the same as my old ones........maybe a different material.

Anyhow, I was taken care of very quickly and proffessionally.

Paul

[cjblackmon]

Originally posted by Daubs
Sorry to sound Sutpid, but what is "peening"?^8


Daubs,

Sorry to answer you so late, I get e-mailed from Glock talk that there was a response to my post some of the time.

To answer your question, if you look at the top of the barrel hood (slide closed) right where the barrel and slide meet, sometimes the underside of the slide makes contact with the barrel during rechambering of a new round causing scoremarks on the top of the barrel hood. Most guns have a little scoring, but if they're too deep, then you can have future hang-ups, fail to feeds, and it'll get worse over time. One of the following attribute to this, weak recoil springs, or bad machining.

[flyandscuba]

I called to get the redesigned followers for my low serial number T40. I spoke with Brian at extension 324. He was very helpful and answered an additional question about something I saw on the left front rail of my PM40.

The new followers are on the way today -- customer service doesn't get any better than that!;D ^c

[warmrain]

Originally posted by flyandscuba
I called to get the redesigned followers for my low serial number T40. I spoke with Brian at extension 324. He was very helpful and answered an additional question about something I saw on the left front rail of my PM40.

The new followers are on the way today -- customer service doesn't get any better than that!;D ^c
Well don't keep us all guessing! What did you see on the left front rail of your PM40? And what did Brian say about it?

[flyandscuba]

It looked like a chip in the front rail -- I hadn't noticed before but saw while cleaning after the 200-round range session. Before I said specifically where it was, Brian asked if it was on the left side.

It was, and I said yes. He in turn says, no worries -- not sure really why, but it is part of the design. Unless someone else says different, his word was good enough for me.

[warmrain]

Oh, that...
Some report having it, some don't. My PM40 did not. My PM9 does...
Design ;Q