Berettas Attitude!!!

[michael t]

Question one of my members at Bersa Talk has a Cat and frame broke in less that 500 rounds of wally world ammo. A Beretta Rep is suppose to have looked at it and said they will fix BUT he is to pay shipping both ways. That will be around a 100 for a gun that broke because of a defective part. Is this how The Great Beretta Takes care of its customers. S&W pays shipping both was So does Colt in most cases. I paid going to Para but was a 10 year old pistol They paid return.
This is a rip off and they have lost him as a customer forever and me along with other possible buyers because of this.
I feel this is wrong and a similer reason I sold a Beretta back in 80's their ATTITUDE!!!

[StephenT]

Beretta's poor customer service is one reason that I was reluctant to buy a PX4 recently and got an M&P instead. I like Beretta guns, but not their repair service. Last time, the Beretta repair center in CA wanted to charge me about $130 for replacing the magazine catch (the magazine would eject during shooting sessions) for a NIB Beretta 92 compact that I'd purchased more than a year earlier but had trouble with during a first range session. I had to argue with them on the phone to get them to waive the fee. I own several Beretta guns, which I like a lot, but feel that Beretta's service has gone down the tubes recently. About five years ago, I shipped a well used Beretta 380 with a broken trigger spring and it was fixed with no questions asked.

Anyone else have to deal with Beretta's repair service?

[MrMurphy]

When you've been in business since 1526 you can afford to have some attitude....... :) Not that I agree, but hey, they are the oldest gun company in the world still in business, and the oldest company in the world still in business, and still owned by the original family.

Dealing with governmental-size orders (the 92 being the issue gun for US, Italian, French and other armies), they probably don't care as much if they piss off one little guy in the US.

[SonnyD]

I think if you get a hold of the right person, they'll do it all for free, but yeah, for the most part their CS sucks. I ordered an owners manual for one of their higher end shotguns, and it took over 4 months to get it.

Regards Sonny

[LH2]

I'm always shopping for my 'next pistol' and the PX4 is on my list. But threads like this from folks with firsthand experience definitely weigh into my decision.

I've seen terrific customer service from S&W, Ruger and Kel-Tec FWIW. :)

[BlackPaladin]

+1 for S&W, They have great customer service.

[samsong]

What attitude are you guys talking about?

My NIB PX4 Storm in 9mm was having piss-poor ejection. I sent it back to the factory through the retailer I purchased it from (Sportsman's Whorehouse :bigsmile: ) and I had the gun back in hand in 10 days - the fastest I have ever seen a gun repaired by a factory 'smith.

I had emails and website updates as to the daily progress of my firearm through the Beretta factory repair center.

In the end, they discovered that the ejector was cut improperly and replaced it. I've had no failures to feed, fire, or eject in hundreds upon hundreds of rounds since.

This was, by 10,000 miles, the best service I have ever received on any firearm I have purchased.

[tommch]

I had about a one year old Tomcat and I did not like the way the slide rails were wearing. I called and asked about it, they suggested I send it in, and in less than 10 days I had a brand new Tomcat. This was about 10 months ago. So I guess it depends on who you get on the phone...

[SchlaffTablett]

Originally posted by MrMurphy
When you've been in business since 1526 you can afford to have some attitude....... :) Not that I agree, but hey, they are the oldest gun company in the world still in business, and the oldest company in the world still in business, and still owned by the original family.

Dealing with governmental-size orders (the 92 being the issue gun for US, Italian, French and other armies), they probably don't care as much if they piss off one little guy in the US.

Not to be too nit-picky, but the oldest family owned company in the world is actually a construction firm in Japan (founded 570). Beretta is, however, the oldest manufacturing company.

AFA Beretta not caring about "the little guy"...according to R.L. Wilson’s' book " The World of Beretta" the company only allows along the line of 30% of their annual sales to go to .gov contracts. I'm pretty sure I'm off on the exact figure, but my copies of the book are about 8,000mi away right now and I really don't have the time to go get one. :supergrin: --ST

[PlasticGuy]

My local Beretta armorer told me that he is letting his certification expire. He said that even as a factory certified armorer, he can't get any support. His questions are generally answered, but rarely during the first phone call. The parts he orders are rarely in stock, and they take literally months to arrive. On the last order he placed, they screwed up his credit card info and the billing failed. A month later he called to see if the parts were on the way, and they told him that the billing had failed a month ago so they just cancelled the order -- no call or anything. He's a factory certified armorer. He's a Deputy, and armorer for the department (Glock, HK, Colt, Beretta, S&W). Even he can't get parts or good service. What are the odds that we could on a consistent basis?

This isn't the only reason why Beretta is losing a lot of their share of the combat handgun market, but it's sure not helping them any.