pldt call center complaint [Archive] - Glock Talk


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10-14-2006, 03:57

na experience nyo na ba ito?

10-14-2006, 04:25
It is the fault of the company that promised that service will be available the following day...sadly the call center girl took the heat of the moment from a paying customer:sad:

10-14-2006, 04:37
ok na kaya ung DSL nung guy?! in all fairness to the girl hind i nya naman fault un diba?! kawawa naman ung text text naman pala ung guy from the States eh d mag reply lang sya. :tongueout:

10-14-2006, 04:46
A very ungentlemanly customer. And a very unprofessional service representative.

Reminds me of calls I made to ATT Chicago whenever I had complaints on service. Kapag di na kaya ng customer representative, sila mismo ang magpapasa sa supervisor nila. Harsh words were not needed because ATT had excellent customer service and the conversations was ALWAYS recorded. Iwas lawsuits. :supergrin:

10-14-2006, 05:05
IMHO there should always be a supervisor on duty every shift on these call centers here in the Philippines...

10-14-2006, 11:06
Customer sounded like an idiot, probably was an idiot. Probably doesn't know how a call center works. We all know that no one in the call center can actually make decisions and much less expedite any action from the company.

He shouldn't have done that and I hope he gets sued for abuse.

Something to ponder: Would we feel as strongly if the call center rep was a male?

10-14-2006, 11:30
That guy, I would say, is an IDIOT! In the first place, he can text to the US. Or, he can call using a landline to the States. Or, he can go to the internet station and use Yahoo Messenger with voice if he doesn't want to pay long distance charges.

That ignorant guy didn't even know that calls being made to call centers are recorded for future reference. And he was just wasting his time by going around in circles.

He could have asked the lady for a discount on his bill on the two days that he wasn't able to use the DSL, which I'm sure, will be forwarded by the call center to PLDT.

10-15-2006, 00:06
The guy may be an ******* but he still is the customer, and he did not start the cursing war - I do believe there's a difference between 'tangina naman' and 'tangina mo', and this mess started when the guy said 'tangina naman' and the rep responded by screaming 'tangina mo' - and the girl was obviously unfit for the line of work that she's handling, and I agree, there should have been a supervisor present all the time.

I for one would also get offended, desperate, frustrated and angry if I have a complaint and all I could talk to is some helpless third party representative who, from the sound of the conversation, probably belongs to the sector in our society that thinks 'palibhasa mahirap lang kami, inaapi nyo na kami.....' I would be angry because I am not able to reach the actual target of my complaint. I don't know if they're doing it on purpose, but these companies are in effect ignoring the complaints of their customers by hiring call centers whose remedy most of the time is simply 'sorry sir, di ko po alam, follow-up nyo na lang po ulit po'.

Sino kaya naglabas nitong recording, yung customer o yung rep?

And come to think of it, malakas din kaya loob ni rep makipagmurahan kung boses banyaga yung kausap nya?


10-15-2006, 12:25
+1 on bunganga.
That was also hilarious....hello, hello, hello?

If I was the customer, I'd sue the company for making this public. Pero baka nga yung customer ang nag record.

But Kathy was really wrong for cursing the customer, pero ang kulit din ng customer kasi.

Wala kayong karapatan na murahin ako hu-hu-hu............


10-17-2006, 02:11
that was so hilarious!!! :rofl:

Kaiser Soze
10-17-2006, 02:45
Originally posted by isuzu

He could have asked the lady for a discount on his bill on the two days that he wasn't able to use the DSL, which I'm sure, will be forwarded by the call center to PLDT.

Fat chance of this ever happening. I got disconnected from PLDT DSL for 3 WEEKS last year and I said that they should deduct that amount from my bill. They didn't. I said I wouldn't pay, so they cut my DSL!!! :steamed:

My work is very internet reliant so I had to re-connect. Bayad ako. :burn:

10-17-2006, 04:32
i think bitin sa kakasurf ng porn sa web.

buti na lang mydestiny ako. it bogs downs every so often but they remove that period from my bill.