MemLaw1234
12-21-2006, 21:48
I had recently been considering purchasing a compact Sig 1911. About a week and a half ago, I called Sig customer service to ask them about a pistol that I had seen in a local gun store that was not listed on their website. I was put on hold at the beginning of the call, and the automated service told me that there were 7 callers in front of me. An hour later, I finally got to speak to a live customer service representative. Since Sig doesn't have a toll-free customer service number, I had to pay for this hour-long call myself.
A couple of days after that call, I ended up buying another Sig compact at another gun store that was also not listed on the Sig website. I had several questions that I wanted to ask Sig about this model, but since I didn't feel like spending the bucks on an hour-long call again, I decided to try e-mail. I sent the first e-mail about a week ago and have since followed up with two other e-mails, but I have thus far received no response whatsoever. I tried calling again this morning and again there were 7 callers in front of me at the beginning of the call. When those same 7 callers were still in front of me 15 minutes later, I hung up.
Now I understand that sometimes properly staffed customer service departments are overwhelmed by a high volume of calls, especially around the holidays, but to me it is absolutely inexcusable to be put on hold for an hour when there are only 7 other callers in front of you at the beginning of the call, especially if the company doesn't have a toll-free customer service number (like Kimber, Springfield, Wilson, etc.). I also think it is inexcusable for a customer service department to not respond to e-mails within a week. I think these things are pretty clear indications that Sig's so-called customer service department is woefully understaffed.....either that or they just don't give a damn.
So I have a dilemma. I still haven't shot the pistol that I bought, and I'm thinking very seriously about trading it in on another pistol made by a company with a customer service department that is both reachable and responsive. The dealer that I purchased it from said that he would give me what I paid for it towards another pistol. Why should I take a chance on a pistol, especially a 1911, if I'm not confident that the manufacturer is going to make things right, in an expeditious manner, if I have any problems with it?
I've had to use Kahr's customer service before, and it was outstanding. E-mails were always responded to within 24 hours, and the pistol that I had to send them to have repaired was returned within a couple of weeks. I e-mailed Wilson with a question the other day, and I got a response within a few hours. I just don't think that I'm willing to take a chance on a company that doesn't stand behind its product and take care of its customers.
Is my experience with Sig an isolated incident or have any of you had similar experiences? How about any good experiences with Sig's customer service department? Sorry if this has all been been covered here before, but I'm new to this forum. Thanks in advance for your input.
A couple of days after that call, I ended up buying another Sig compact at another gun store that was also not listed on the Sig website. I had several questions that I wanted to ask Sig about this model, but since I didn't feel like spending the bucks on an hour-long call again, I decided to try e-mail. I sent the first e-mail about a week ago and have since followed up with two other e-mails, but I have thus far received no response whatsoever. I tried calling again this morning and again there were 7 callers in front of me at the beginning of the call. When those same 7 callers were still in front of me 15 minutes later, I hung up.
Now I understand that sometimes properly staffed customer service departments are overwhelmed by a high volume of calls, especially around the holidays, but to me it is absolutely inexcusable to be put on hold for an hour when there are only 7 other callers in front of you at the beginning of the call, especially if the company doesn't have a toll-free customer service number (like Kimber, Springfield, Wilson, etc.). I also think it is inexcusable for a customer service department to not respond to e-mails within a week. I think these things are pretty clear indications that Sig's so-called customer service department is woefully understaffed.....either that or they just don't give a damn.
So I have a dilemma. I still haven't shot the pistol that I bought, and I'm thinking very seriously about trading it in on another pistol made by a company with a customer service department that is both reachable and responsive. The dealer that I purchased it from said that he would give me what I paid for it towards another pistol. Why should I take a chance on a pistol, especially a 1911, if I'm not confident that the manufacturer is going to make things right, in an expeditious manner, if I have any problems with it?
I've had to use Kahr's customer service before, and it was outstanding. E-mails were always responded to within 24 hours, and the pistol that I had to send them to have repaired was returned within a couple of weeks. I e-mailed Wilson with a question the other day, and I got a response within a few hours. I just don't think that I'm willing to take a chance on a company that doesn't stand behind its product and take care of its customers.
Is my experience with Sig an isolated incident or have any of you had similar experiences? How about any good experiences with Sig's customer service department? Sorry if this has all been been covered here before, but I'm new to this forum. Thanks in advance for your input.
