Lasermax problem, anyone else?

[DeputyDan]

I searched and I searched to make sure I was not re-posting this question. With that said...

I have a Lasermax in my Glock 27, and I am having problems with it turning off after the first round is fired. It is dead on accurate, but will NOT stay on. Is this an install issue on my end, or a product defect? Any ideas?

I just sent them an e-mail with the same question, so we will all see how that goes. I have all the faith in their customer service, so I will keep you posted on how they treat a loyal customer. Thanks in advance for your thoughts!

[kengps]

I have a problem with mine turning itself on and off with every shot. I purchased it recently for my G17. They sent me a new battery cap and take-down lever. Service was quick. Haven't test fired it yet. It does feel better when I turn it on and off. Was a bit stiffer before.

[rwinegar]

I've read a number of reviews that complain of the same thing. It's the old battery cap SNAFU. I am beginning to think LaserMax has a real serious problem with these caps. My sight failed right out of the box. I am still waiting for a new cap.

[DeputyDan]

I will let you know if they get back to me tomorrow. (Monday) I sent my e-mail to them on a Friday evening, so we'll see what happens on the first business day.

[RayB]

We've got two LaserMax units in G19 & G21, with thousands of rounds on them, and both have original battery caps--and batteries!

The LM in my G21 occasionally turns itself on while firing, but never fails to activate. The one in Judy's G19 has had no issues.

Note: Our second unit purchased was defective right out of the box (one wonders how quality control let it pass?), but an immediate exchange was made and the replacement has been flawless.

Lately, we rarely practice with them, preferring to pop in the OEM guide rods for range sessions.

The OEM will take care of you--LaserMax is a first-rate company. :thumbsup:

But it's irritating, I know! I have little patience for such nonsense, myself! :steamed:

I know that among other things, some plastics have to be annealed properly, to be strong. Of those types, the poorly annealed parts look normal, but are not up to specs strength-wise. These types of defects appear as whole batches of normal-looking defective parts. :upeyes:

--Ray

[rwinegar]

I am still waiting for my new battery cap to arrive. LaserMax said I would have it by Monday. Maybe it will arrive Tuesday (Tomorrow).

RayB I note your comment regarding LaserMax quality control. With the amount of defective products they are shipping, I don't think they have any quality control.

[DeputyDan]

Still waiting... thanks for everyones replies though! Makes me feel better that either you have had the same problems and it is not just me, and that Lasermax was good to a loyal customer. Then again, I have not heard anything as of yet. 2nd business day coming up...

[8541/9999]

Any one with a lasermax problem call 1-800-laser-03 ext 311 and ask for Bob B or Karrie P. If that doesnt work call 1-585-272-5420 and I will go and rattle their cage.:thumbsup:

[DeputyDan]

Lasermax made contact with me and informed me that they would be taking care of my Glock 27 laser by sending me a new battery cap. Also, they are going to correct the problem with my Beretta 92g laser. Great customer service for sure! I will update again when I receive the parts.

[rwinegar]

In the last ten days LaserMax told me twice that it is sending me a new battery cap. I am still waiting. I live only about 200 miles from the point from which it was supposedly mailed two different times. If I don't have it by tomorrow I am going to mail my sight back to NightVisionSales.com and contest the purchase through my credit card company. The guy at LaserMax admitted that they are having a lot of battery cap problems.

My thread is here:

http://glocktalk.com/showthread.php?s=&threadid=712116

Lotsa luck!

[mhm143]

I got my new lasermax 1141P and installed it in my Glock 37. Same problem as above... the sight would turn off after the first shot, and could not be turned back on again. Sometimes it would turn on and then wouldn't stay on, it would randomly turn on and off...really annoying and amateur. I received the lasermax sight on 6/11/07, so the problem is clearly still continuing with the company.

[rwinegar]

mhm143 I suggest you return it for a refund. I've gotten no satisfaction so far in trying to deal with LaserMax. Three phone calls and my LaserMax sight is still sitting in a box on a shelf.

LaserMax called me at my house today. They are going to ship my third battery cap. I am 62 years old. I never lost any mail in my life. But for some reason LaserMax's mail gets "lost" everytime they send a battery cap to me. I think the intention of their contact person is good. I think the person who is supposed to do the mailing is not doing his/her job.

When the LaserMax guy called me he asked me if I was posting on Glock Talk. That means they are monitoring this website. Whether or not they take our problems to heart is another matter.

I am beginning to think LaserMax needs to suspend operation until it figures out how to make laser sights that work. There are way too many people having the same kinds of problems. This product appears to have been rushed into marketing before it was fully tested. There's just no other explanation.

[RM686]

Thanks guys for posing this thread. I was going to buy a lasermax butdo not need the headaches you guys are experiencing. I will go with Crimson Trace.

[mhm143]

rwinegar... class action lawsuit perhaps?

[mhm143]

I'm not well versed in civil lawsuits, but extreme negligence in building/selling a product can't be legal I would surmise.

[mhm143]

The thing is, the concept of the LaserMax is really, really cool. No external device? Dead-on accuracy? Long battery-life? I mean when it is working, this product is awesome. It just seems that there are known flaws with the product, and nothing has been done to have it be fixed or to warn the customer.

The slide lock spring that is included seems to be stronger than the Glock factory installed spring, but I wonder if it is not strong enough. It seems when the slide slams into the slide lock after firing, the slide lock moves out of position. To counter this, LaserMax included a stronger slide lock spring that which would (supposed to) create more friction at the top of the slide lock and prevent it from moving from side to side, thus toggling the on/off switch. My bet would be is that LaserMax has found a solution to this, however when they first built their product, they probably had to save money by having 100,000 of them built all at once in a factory in China. They have so much inventory to get rid of, that they have to keep shipping these broken lasers to turn profit. Once the inventory is gone, I'm sure they will provide a new model that has a slightly different blinking dot or something to guise the fact that they also covertly fixed the known battery cap on/off problem. Thoughts anyone?

[rwinegar]

If I ever get the new battery cap that they keep promising me I will first test it at home to see if it will turn on/off. Then I will take it to the range to see if it turns itself on/off when fired. If it doesn't work it's going back to NightVisionSales.com where I bought it. I won't fool around with it anymore.

I'll post results here and on a thread I started here
http://glocktalk.com/showthread.php?s=&threadid=712116

[Wild Deuce]

I would not recommend Lasermax at all. I would even go as far as urging against purchasing Lasermax if your purchase is intended for potential use in serious social encounters. I posted the following review online:

<I>The Lasermax did not perform well at all in my Glock 19. The pistol would fail to go all the way back into battery after the initial shot and at various times throughout any given string of fire. I would have to "push" the slide forward the last 1/8 inch with my thumb in order to continue firing. Attempts to correct the problem with Lasermax have been unsuccessful. They did respond quickly on first contact and sent me a new buffer. However, that did not correct the problem and it continued. Five attemtpts to contact and correct the problem have gone unanswered. The laser sits in my safe. If you want something that "looks" cool, get the Lasermax. If you want something that you can count on when you or your loved ones need it ... get the Crimson Trace grips and learn to shoot without either. For the record, the gun operates flawlessly with the stock parts (i.e. over 600 rounds since removing the Lasermax) which should say something about leaving the internals alone.</I>

Since that post, I did receive the first call from Lasermax after five attempts. I couldn't answer the call because I was at work and I don't think I would have wanted to talk to anyone at that time anyway. I am very disgusted with their product and a customer service to match. Since I have to eat the cost of the Lasermax, I've just resorted to letting people (that ask) at the range <I>attempt</I> to fire my GLOCK with the laser installed. I don't have to say anything. I just let them make up their own mind about Lasermax.

RWINEGAR ... good luck getting your replacement part. I've been waiting for my parts for a couple months. I had a quick response the first time out. I got a call back and a buffer sent out in less than a week. However, since then ... they were supposed to send me a spring or something else (????) to fix my problem. That's when I started this string of five attempts to contact them. I couldn't get a reply .... let alone replacement parts. Good Luck.

[RayB]

And the LaserMax in Judy's G19 has been flawless, over thousands of rounds, with all manner of ammo--including Double Tap +P.

The LaserMax in my G21 will turn itself on while firing, on occasion, but never fails to activate. I find this acceptable.

Why would I lie? I don't work for LasewrMax.

Then again, why would you? You don't work for Crimson Trace (do you?). ;)

The slide not returning sounds like a worn out--or the wrong--recoil spring.

Still, LaserMax clearly turns out some lemons. But I've seen refurbished Crimson Trace Grips at MidwayUSA on two occasions... :upeyes:

You should package that thing up and returm it, along with a prited copy of your posts, and demand a refund. You did buy it NIB and have the receipt, right? If they called you back, and you didn't respond, the ball's in your court. Take action--it's your turn.

Customer service rules, I agree! And they did call you back, after all, right?

I get this crap all the time in my job--customers are sooo serious, they give me a number they never answer! Or the home phone's busy all night (on line). Meanwhile, you just know they're yacking away silly nonsense on their cell phones every day... I make three call back attempts and that's it; then I move on.

--Ray

[hikerpaddler]

Never had that problem, not once, but the one I tested was from about 2 years ago.

[Wild Deuce]

RayB,

I did not mean to imply that you were lying about how <I>your</I> particular Lasermax performs for you. I was only relating how <I>my</I> particular laser performed for me. It's quite possible that my particular laser might be the only lemon manufactured that year ... than again, it might not (based on some of the other comments). Nothing is perfect, not even Crimson Trace. I own a few and at least one was a lemon. The issue is, how does a company deal with it's lemons?

You are absolutely correct in saying that the "ball is in my court" ... I've just decided not to play it. I contacted LM after I noticed the problem for the first time. They responded promptly and sent me a new buffer (as stated previously). When that didn't solve the problem, they were supposed to send me a new recoil spring. When that didn't show up (after a resonable wait of about two weeks), I attempted to contact them again. Five attempts later, they had not attempted to call or email. ONLY after posting a negative review online, did they try to call me. This tells me exactly where their priorities stand. If they would assess the situation correctly, they would realize that customer service/satisfaction equals more profits. When I had a problem with my Crimson Trace grips, they immediately replaced my grips with a brand new pair (shipped overnight at no cost to me).

Yes, the laser was new when purchased. It was purchased already installed in a brand new GLOCK. I have the all the paperwork and original packaging.

No, I don't work for Crimson Trace. My recommendation is based on my experience ... internal alteration that resulted in a malfunctioning handgun coupled with poor customer service VERSUS an external addition and excellent customer service .... it's a no-brainer in my particular case.

Finally, if you alreday own a Lasermax and it works for you, by all means keep it. It is an excellent idea ... if it works reliably all the time. My recommendation still stands for all those that haven't made up their mind YET. I paid $279 to find out that a company couldn't deliver the goods (product or service).

[rwinegar]

I finally received a package from LaserMax. It contained two (2) battery caps and new batteries. The first package was not received because it was sent to the wrong house number and wrong first name. The PO probably discarded it it because of the wrong name. The second package was sent to the correct address, but still in the wrong name. That too was probably discarded. The third package was also sent to the wrong name, but it was sent via Federal Express who
only delivers to addresses not first names. As a result this one was received by me. I am not sure why LaserMax sent two (2) battery caps. Maybe they figure one of them might not work.

I inserted one of the new battery caps. It didn't want to stay as it kept falling out of the battery tube. This new design does not lock on like the older design. I jammed it into place against the barrel lug and the spring pressure kept the cap in place. The switch worked this time. I could now turn the laser on/off. I then fired 100 rounds through the gun and there was no inadvertant switching on/off of the light as a number of other users reported. Everything now seems to be working properly.

My initial intention was to purchase this sight for my Glock 37 and also for my Springfield Armory XD40. After my experience with the Glock sight I changed my mind. I will not be purchasing a LaserMax sight for the XD40. I am afraid I may have to go through this entire senerio all over again. Too many people are having battery cap problems for me to chance it again.

LaserMax did come through and fix my defective sight. For that I am grateful. But there should have been no reason to. The sight should have worked out of the box.

[RayB]

Originally posted by Wild Deuce
RayB,

1) I did not mean to imply that you were lying about how <I>your</I> particular Lasermax performs for you. I was only relating how <I>my</I> particular laser performed for me. It's quite possible that my particular laser might be the only lemon manufactured that year ... than again, it might not (based on some of the other comments). Nothing is perfect, not even Crimson Trace. I own a few and at least one was a lemon. The issue is, how does a company deal with it's lemons?

2) You are absolutely correct in saying that the "ball is in my court" ... I've just decided not to play it. I contacted LM after I noticed the problem for the first time. They responded promptly and sent me a new buffer (as stated previously). When that didn't solve the problem, they were supposed to send me a new recoil spring. When that didn't show up (after a resonable wait of about two weeks), I attempted to contact them again. Five attempts later, they had not attempted to call or email. ONLY after posting a negative review online, did they try to call me. This tells me exactly where their priorities stand. If they would assess the situation correctly, they would realize that customer service/satisfaction equals more profits. When I had a problem with my Crimson Trace grips, they immediately replaced my grips with a brand new pair (shipped overnight at no cost to me).

3) Yes, the laser was new when purchased. It was purchased already installed in a brand new GLOCK. I have the all the paperwork and original packaging.

4) No, I don't work for Crimson Trace. My recommendation is based on my experience ... internal alteration that resulted in a malfunctioning handgun coupled with poor customer service VERSUS an external addition and excellent customer service .... it's a no-brainer in my particular case.

5) Finally, if you alreday own a Lasermax and it works for you, by all means keep it. It is an excellent idea ... if it works reliably all the time. My recommendation still stands for all those that haven't made up their mind YET. I paid $279 to find out that a company couldn't deliver the goods (product or service).

**********

1) You implied nothing. And I didn't question your honesty either. It just really sucks, is all. It's like sending you to my favorite restaurant, and you tell me it was awful...

2) For the universe to rebalance itself, you are due a replacement unit, or a complete refund. If you can live with this imbalance, I guess I'll have to... But I'd prefer closure.

3) Great! The seller does have the right laser in the right gun, I hope. I've seen some pretty funky stuff in my life... At any rate, you have all you need to return or replace the unit. Perhaps they could give you a buy on a new green-beam Uni-Max!

4) I was kidding! And your logic is flawless.

5) Fair enough. Since my experience is the inverse of yours, that's all I can do. I'm sorry your experience with this product and company was so negative. :sad:

Best,

Ray

[DeputyDan]

Well, I received my new parts today as expected, and I will field test my 27 as soon as possible. They were great to deal with, I have no complaints whatsoever. I hope this cures my problems. Anyhow, I will post how the 27 performs when I get a chance to fire it.

[rwinegar]

DeputyDan:

Ever hear the saying "The squeaky wheel gets the grease"? LaserMax is monitoring this thread. When the LaserMax guy contacted me via phone he asked me if I was the guy posting on Glock Talk.

[69 Mach One]

I ORDERED a new cap & saddle for my G21 2nd gen, paid for them over the phone & recieved them the NEXT DAY! I guess if it's warranty it takes a back seat? I probably should have tried to get them covered but I just wanted them replaced so I didn't have to keep activating it after every shot. I've had one in my G26 carry gun & it has worked flawlessly since day 1 & I bought it used from another member at my club.

[slewfoot]

After reading the complaints about the lasermax, I had to go test out mine again, just to make sure.

It is mounted in G23. I put 200 rounds through the pistol with the laser on and off. No problems.

I never had a problem with it in the past because I was using the 23 as a bedroom gun and has not been shot that much. I had forgotten how much fun it is to shoot the little booger.

Since getting a 21sf, my 23 has been a safe queen.

Any way, I sure hope you folks having problems with your lasermax units get them sorted out fast. For the amount of money they cost, you would think that they would replace the whole unit if it is still on warranty.

[JasonBourne]

Guys, I live far from the US, and I use to buy accesories via Internet from Glockmeister and other online stores, and I was seriously planning on buying a Lasermax unit for my G19, but since you all had so many headaches, I don't want to. If Lasermax is so unreliable out of the box, imagine how painful and time consuming it would be when the customer is in Argentina, about 10000 miles away from the dealer, or Lasermax itself. FedEx has a great service, but it is very expensive, and USPS has a reasonable price, but it takes about 10 days to deliver anything to my office. And customs duties are 50% of the result of product+shipping. So if they make any mistake it will be too frustrating and costly. So, Lasermax, if you read this as they say in Glock Talk, improve your products and services, or you will lose a lot of market. And its price, taking into account the exchange rate to my currency (AR$ 3.12 to 1 USD)is a big investment. So it must be really good.If you have anything to say about it, send me a private message. But I need warranties or I will not buy ! No way !

[nugun55]

I've had my Lasermax installed in my 27 for 6 or 7 months. I has worked flawlessly every time. The only problem I had was it turned on (laid it on a round flashlight)in my glove compartment & burnt the first set of batteries out. It's never turned on or off by itself, when firng. I'm well pleased with it.

[Gordov2]

Originally posted by mhm143
The thing is, the concept of the LaserMax is really, really cool. No external device? Dead-on accuracy? Long battery-life? I mean when it is working, this product is awesome. It just seems that there are known flaws with the product, and nothing has been done to have it be fixed or to warn the customer.

The slide lock spring that is included seems to be stronger than the Glock factory installed spring, but I wonder if it is not strong enough. It seems when the slide slams into the slide lock after firing, the slide lock moves out of position. To counter this, LaserMax included a stronger slide lock spring that which would (supposed to) create more friction at the top of the slide lock and prevent it from moving from side to side, thus toggling the on/off switch. My bet would be is that LaserMax has found a solution to this, however when they first built their product, they probably had to save money by having 100,000 of them built all at once in a factory in China. They have so much inventory to get rid of, that they have to keep shipping these broken lasers to turn profit. Once the inventory is gone, I'm sure they will provide a new model that has a slightly different blinking dot or something to guise the fact that they also covertly fixed the known battery cap on/off problem. Thoughts anyone?

This poster (above) is correct. I've had a whole host of issues with my Lasermax. In fact, I couldn't remember them all if I had to. However Bob at Lasermax is pretty on top of it most of the time. I have had wrong parts sent to me twice. But they do TRY to make it right. At the end of the day, they have sent me 4 different laser units. Some with custom sight in, some not. They've also sent me myriad other parts trying to correct POI/POA.

I have also found my recoil springs wearing out way too fast, like at 1,000 rounds, with the gun not going back into full battery, etc.

Regarding the laser turning on or off during fire: I think it is a take down lever spring issue. I used to have that problem all the time (laser going on and off during fire). I just received a new take down lever spring from Lasermax because mine broke. After carefully installing it, it does look bigger and better than the last one I had. Also, it's definitely bigger and better than the OEM glock spring. Now that it's installed, the effort required to turn the laser on and off is much greater. This leads me to believe that the unit will have fewer problems turning on and off by itself during fire.

Even though I've spent waaaaaaay too much time with Lasermax on the phone, email, etc. I am still hanging in there. Reason being, I've figured out that if you get one from the batch of "touchy lasers" you can indeed fix the issue(s) as they come up, and along the way you wind-up learning more about why and how the laser works and wants to be treated. Once you find the sweet spot on all the things that weren't right to start with, you will have a quality laser that will stay that way and imho is better than Crimson Trace.

[clipper100]

I agree with Gordo...

Bob & Chris at LaserMax are going overboard to try and fix my intermittent problem for my Glock 21 SF

They'll get it right... I have confidence.

p.S. I to was sent the wrong replacement part.

[RayB]

Originally posted by clipper100
...I to was sent the wrong replacement part.

*****

Spring, schming, whatever! Bin, schmin, I'm going on break! Address, schmaddress, yada, yada! Cap, schmap, I'll be in the can!

Sound familiar? All big companies have a few... :upeyes:

It explains much, doesn't it? :sad:

Just one of these schmucks in the mix can undo a dozen good people... :shocked:

Looks like LaserMax has some personnel housecleaning to do...

--Ray

[clipper100]

O.K. ... The warranty-side (Bob) and the management side (Chris) ... have true customer service merit...

However, the secretaries or WHOM ever is responsible for communications... should be handed a red-slip.

Constantly have to bug them.... not right.

[jtwebfusion]

Went to the range and my lasermax worked flawlessly for the first 20 rounds. I shot another 20 rounds with it off. When I attempted to turn it back on, it wouldn't come on. I removed the slide to expose the laser and noticed that it was no longer setting at a 90 degree angle. It was setting slightly below 90 degrees. I removed it and reinstalled it and noticed that it turned on. I reassembled my firearm and it still wouldn't turn on. I will call LaserMax and request replacement parts.

Other than it not turning back on, it worked great. My suggestion is to replace the plastic cap with something stonger like polymer or aluminum.

[clipper100]

O.K. Bob had me call tag my Glock 21 SF with the original improper LSM.

He promised to test a new unit ... to be sure it will work in my weapon.

Pretty good service.

Final posting.... pending.... upon receipt of 21 SF with functioning LSM

[rwinegar]

At first I couldn't turn the laser on. After LaserMax mailed several battery caps to me I thought my problems were over. Several days ago I fired two hundred rounds through my Glock 37. The laser turned itself on three times. I paid $300 to learn a lesson. Don't buy a LaserMax. It hasn't worked properly since the day I bought it.

[DeputyDan]

IMO, I can handle a few problems with a product as long as the company backs me up and tries to fix the issue. Lasermax has done that and more. I am yet to test my new part, but I will post it here when I do.

[JasonBourne]

Originally posted by rwinegar
At first I couldn't turn the laser on. After LaserMax mailed several battery caps to me I thought my problems were over. Several days ago I fired two hundred rounds through my Glock 37. The laser turned itself on three times. I paid $300 to learn a lesson. Don't buy a LaserMax. It hasn't worked properly since the day I bought it.

Way too expensive to test drive their product and let them know what to correct so they have a good internal laser sight in the market by 2008 which works flawlessly, after having learnt from all the customers feedback (and headaches), don't you all agree? The products must be tested BEFORE going to the market, not while they are being sold, using the customers as lab rats .... Just my HO.

[clipper100]

Hmmmmmm.....

Excellent!

[Blitzer]

The two Glock armorers I know hate the product.

[clipper100]

Bob & Chris with professional courteous communications, sighted my replacement LaserMax for GlocK 21 SF... AND included a high quality gun glove.

The laser works fine and is accurate.

No complaints.

[rwinegar]

My LaserMax problems continue. I received my LaserMax sight for my Glock37 on June 5th. It failed to work right out of the box. Bob at LaserMax mailed several new battery caps to me. One of the new battery caps got it working. But it was short lived. After returning from the range today I noticed that the laser would not turn on. I field stripped the gun and found the battery cap mashed and full of gouges. The gold contact point was pushed so far back into the cap that it failed to make contact with the take down lever. I called Bob at Lasermax and demanded a refund. He said he would be happy to contact NightVision.com and ask them to process a refund. But he asked me if I would first try a new sight with a totally redesigned battery cap and take down lever. I am returning the sight to LaserMax and they are going to send me a new sight. This game is beginning to wear out. It is very clear to me that this product was never fully tested. When the new sight arrives I will post back here on whether or not it works. If it doesn't work I will ask for a full refund. I have been fooled too many times by this company. I could never recommend LaserMax to anyone. I have spent way too much time on the phone and way too much down time.

[RayB]

Well, your patience with the matter, to my mind, approaches sainthood. Who could blame you? :steamed:

To summarize my own LaserMax experience:

. First Unit--Good
. Second Unit--Bad
. Replacement Unit--Good

I will contest the notion that the product was introduced "untried", based on articles like this, http://www.commtechreview.net/firearms/lasermax.htm , and my own experience with two LaserMax units.

More likely, running changes were made with subcontractors, and designs to accommodate new and existing models.

Still, how they got past quality control is beyond me...:upeyes:

Disappointing to the customer and embarrassing for the company.

Note to LM OEM: This is not supposed to be business as usual, and these are not supposed to be ordinary consumer items. We were expecting more, commensurate with your suggested retail price.

--Ray

[rwinegar]

RayB:

I read this review before. The battery cap in this article looks nothing like the one for my Glock37. It is the old design. This design may have worked. But they changed that design to an extremely fragile, soft, mushy battery cap and a real small contact point. These LaserMax sights should be the subject of a recall. Too many people are having too many problems with them. Just search this website and you will see. I never paid so much money ($300)for such a piece of junk in my life. If this replacement doesn't work, I'm cashing in my chips. I've also got half a notion to report these experiences to the Bureau of Consumer Protection, Office of the Pennsylvania Attorney General. I can't be the only one having these problems.

[clipper100]

My replacement lasermax's battery cap... seems to be denser and stronger, than my original faulty unit.

So far, so good.

[rwinegar]

Clipper 100: So you had a problem too. The woods are full of us. Is your replacement battery black cap in color or is it red? Bob at LaserMax told me the new caps are black. The old soft, squishty one of mine that continually failed was red.

[ICHI]

Hi All. Great site!! So much to see and read. I just installed LaserMax in my early model Glock 27. My question is,does the Slide/Locklaser switch easy or hard for you to switch on and off on your Glocks? Mine is not easy to press for on or off. I do have the red battery cap if thats an issue? Also laser lens is glued in crooked at an angle.

Thanks

[RayB]

Originally posted by rwinegar
RayB:

1) I read this review before. The battery cap in this article looks nothing like the one for my Glock37. It is the old design. This design may have worked.

2) But they changed that design to an extremely fragile, soft, mushy battery cap and a real small contact point. These LaserMax sights should be the subject of a recall.

3) Too many people are having too many problems with them. Just search this website and you will see. I never paid so much money ($300)for such a piece of junk in my life. If this replacement doesn't work, I'm cashing in my chips.

4)I've also got half a notion to report these experiences to the Bureau of Consumer Protection, Office of the Pennsylvania Attorney General. I can't be the only one having these problems.

*****

1) Yeah, I know. Getting past your problems for a moment, my point was that the design was tried and true. It was not thrown on the market without field testing, as was implied earlier. Running changes were made to a proven concept that have proved to be problematic.

2) Both our LaserMax units have sort of soft red caps and tiny gold contact points. They both work great! But that's us. I think a recall is always reasonable with inherent problems in a product.

3) There are some credible LaserMax problems posted here, and others are a load of crap--people that fall off the end of the world when you ask if this was a NIB purchase or an eBay deal, where we don't even know if we have the right LaserMax mated to the right gun model. Some admitted to having no OEM packaging or instructions... One guy (bless his honesty), admitted to having installed the activation switch backwards. I'm not interested in witch burnings.

4) Whatever floats your boat--you've earned it. The OEM has not turned its back on you, and if your paperwork is in order, they will likely refund your money. If it were up to me, I'd send you a green-beam UniMax, with compliments.

Clearly, your experience has sucked hard. :sad:

--Ray

[RayB]

Originally posted by ICHI

1) ...does the Slide/Locklaser switch easy or hard for you to switch on and off on your Glocks? Mine is not easy to press for on or off.

2) I do have the red battery cap if thats an issue?

3) Also laser lens is glued in crooked at an angle.

Thanks

*****

1) It's not smooth as butter, but I don't find it hard.

2) It hasn't been with us.

3) I'd return it!

--Ray

[ICHI]

Thanks for the reply

[rwinegar]

RayB:

I am returning my OEM laser sight to LaserMax this morning. I'll post back here with results.

[40 glock]

Folks I just want to thank everyone for posting thier experiences with LaserMax. I came on GT to read about them before purchasing one and I must say that there seems to be product QC issues that need to be dealt with. That being said I don't think I am going to purchase a laser for my G23 as originally intended because of the numerous mentioned problems.

I say this in hopes that LaserMax is indeed monitoring these situations on chat groups such as GT and they react accordingly. Seems like a neat product but I don't want to worry about buying a product at such a price and having issues with it.

Jason

[JasonBourne]

Well, LaserMax doesn't seem to worry about our complaints very much. Someone said some time ago that they are reading these posts, but in my opinion they aren't, or they dont give a s.... If I were them I would come in and express I care for my customers, and would tell how I'm working to make the product a good one. Just MHO.

[ICHI]

Mine works great so far. 200 rounds with it. Talked to someone at lasermax about the slide switch and they sent me a new one :thumbsup: still have the stock slide switch in and goin good.

[K3XQ]

I had some similiar problems, but Bob was very prompt in sending me other parts and they work fine now.....I have one for my G-29 and one for my G-20.

Russell

[Mark 19]

I bought a LaserMax in 1998 for a G19. I was perfectly happy with the Lasermax after hundreds of rounds. I later sold it along with the gun in 1999. It's a shame that they are now having trouble in 2007. Wonder when their patents run out? It is still really expensive for what it is. Competition would be good for quality and price.

I bought a Crimson Trace last week and installed it over the weekend. First laser I've had since 1999. I chose Crimson Trace this time because of the activation switch style, and to try something different -- no reflection on LaserMax.

Bottom line, I wish someone could make a device with the LaserMax mounting style and the Crimson Trace switch style. That is what I really want!

[RayB]

Originally posted by JasonBourne
Well, LaserMax doesn't seem to worry about our complaints very much. Someone said some time ago that they are reading these posts, but in my opinion they aren't, or they dont give a s.... If I were them I would come in and express I care for my customers, and would tell how I'm working to make the product a good one. Just MHO.

*****

You're not looking close enough.

. They have addressed any individual that has made the effort to communicate with them.

. They have replied to individuals right here on this forum.

. They have not made, as you seem to suggest, general statements or apologies on this forum, nor would that be appropriate, IMO...

. Too many early complaints read like erroneous crap, simple rants with no substance, to which the Crimson Trace Gang would chime in with impeccable timing! It read like Wisconsin politics! Very transparent and cheesy... :upeyes:

--Ray

[Team CTC-Joe]

Ray, I generally stay away from "Lasermax" threads, But I going to break my own rule to address your comment.

The customer service team members of Crimson Trace have not and will not ever resort to setting up a post or stealthing in as other posters. Simply stated, We don't need to. We make a good product and stand behind it solidly.

With the full support of the company we are allowed to rove forums to keep in touch with our customer base and proactivly search out questions we can help folks with. I am proud of my team and the manner in which they conduct themselves.

Your remark is unfounded and incorrect.

Respectfully, Joe

[RayB]

Joe, my use of the term, "Crimson Trace Gang", was not aimed at employees of Crimson Trace. Rather it was aimed at the Crimson Trace owner-zealots, acting in the manner I described. In that context, my comments sure as hell are supported! Do a search and read... But I suspect you know what I mean.

We even had people implying NO OTHER LASER, except Crimson Trace, is used by military or police, here or in the sandbox! I don't think you or your team made those asinine comments.

Honestly, I've never seen a topic so polarizing as laser sights used to be, on this forum. It was getting ludicrous...

Which is why I starting posting things like, "Wife Buys Crimson Trace, Husband Reforms!" :upeyes:

Anyway, you are right to clarify the matter, and I apologize for not being clearer in my comments.

Joe, I'm well aware Crimson Trace is a first-rate company and a class act! I'd consider your product for a revolver or 1911 any day! :thumbsup:

Best,

Ray

[Team CTC-Joe]

Thank you for clarifying your point. It is appreciated.

I know that you too donate many many hours to trying to help answer questions based on your experiences. Thank you for all that you do.

Joe :thumbsup:

[8541/9999]

Joe you are a true professional

[Wild Deuce]

Is there any way to get a response from Lasermax via email??

I finally caved in and restablished contact with Lasermax a few months ago. They took my laser and fixed it so that it functions reliably now. After a couple range trips I am confident that it will cycle reliably without the previous problem.

HOWEVER, at my last range visit I was going to determine the most accurate defensive ammo in my safe. It was then that I noticed something. Regardless of the ammunition, the point of impact is about 4 inches from center at the 2 O'Clock position at a range of 25 feet and 8 inches at 50 feet. This error is well in excess of their stated +/- 2 inch guarantee at 20 yards.

I emailed them and have yet to hear back from them. I wanted to know if they could correct this and how much it would cost. I even offerred to pay.

Sometimes I wonder if there is only one person working over there (answering phones, researching and developing the product, website design, manufacturing, shipping, sales, etc.).

[Bill Lumberg]

Lasermax was very responsive to my questions, and provided a course of fire and other supporting documentation. I was very pleased with them. Not carrying a revolver, I haven't had the opportunity to deal with Crimson Trace.

[8541/9999]

Wild D Try 1-800-laser-03 ext 311 M-F EST ask for Bob or Karrie

[Wild Deuce]

Sergeant Major, I will call them on Monday. Thank you for the reply and your email.

[Wild Deuce]

I want everyone to know that I believe Lasermax will sincerely bend over backwards to try and take care of any problems. Maybe they are lacking in personnel or they are overwhlemed with customer demand or ... I don't know. I'm posting this to be clear about their customer service. They've been courteous and professional. Though not always responding immediately, I did feel that once I got through to them they wanted to fix my problem right away.

Anyway, I wish good luck to anyone that purchases a Lasermax and hope it works better for you than it did for me. I think I just drew the short straw on my deal and ended up with one of their few lemons (every company makes a few ... right?). I should be more upset about a $300 expenditure but I'll chalk it up to a lesson learned.