Anyone used Leupold's customer service?

[Krochus]

My VXIII 3.5x10 AO scope took out on me today. Somethings gone wrong with the focus, During my last trip to the range after firing a few shots through my 30-06 Encore I noticed that the image through the scope in higher magnifications was very blurry especially at long range. I could hardly make out my 300yd target yet I could read the screen on my chronograph quite clearly even though it was only 25 feet away, all this with the objective set at 300yds. It almost appears as though the objective adjustment is stuck on 25yds even though the adjustment ring still turns.

So I'm left wondering if Leupold will repair this late 70's vintage scope and if so how long will it take and how much will it cost me.

[swatbwana]

Originally posted by Krochus
My VXIII 3.5x10 AO scope took out on me today. Somethings gone wrong with the focus, During my last trip to the range after firing a few shots through my 30-06 Encore I noticed that the image through the scope in higher magnifications was very blurry especially at long range. I could hardly make out my 300yd target yet I could read the screen on my chronograph quite clearly even though it was only 25 feet away, all this with the objective set at 300yds. It almost appears as though the objective adjustment is stuck on 25yds even though the adjustment ring still turns.

So I'm left wondering if Leupold will repair this late 70's vintage scope and if so how long will it take and how much will it cost me. I have used them they are excellent! Your scope will be like new or better when returned in less than 2 weeks

[Krochus]

Thanks! I just hope they can fix it. cause they don't make this scope any longer.

[Joe Tactical]

I will be really interested to see how this ends up, but based on their reputation, you will probably be happy when all is said and done. :thumbsup:

[MAX100]

Well known excellent customer service. Use it and use it well You pay for it when you buy one of their over priced scopes.






GC

[Krochus]

The scope in question is on it's way to Leupold. I e-mailed them Sunday afternoon with the particulars of my situation. So far I have yet to receive a reply.