View Full Version : HOLY CRAP! UPS to Smyrna, GA.
Cajun Glocker
09-12-2008, 16:41
Anybody have to send their Glock to Smyrna for repair lately?
Took my brand new, unfired G35 to the Tulsa UPS hub today.
Customer service at Glock suggested I send it to them for near
the left side thumb rest there looks to be a small crevice or indentation
in the polymer of the frame.
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
mitchshrader
09-12-2008, 16:43
handguns must be sent overnight by fixed policy of all shippers I'm aware of. you should have requested a pick-up slip from Glock, OR taken it to a friendly FFL who can ship MUCH cheaper. (hint: OPS)
little late now..
alecat88
09-12-2008, 16:44
Is it going to cost you $66.03 to get it back too?
SweetG21
09-12-2008, 16:47
I'm not sure what the service option is, but the fuel surcharge went up a couple months ago. The rate seems about right though. Send it EAM next time, it's only $40 to $50 more.
I don't know but if it's under warrenty shouldn't Glock be paying for shipping too?
BManoftheyear
09-12-2008, 16:49
That is ****ty,I sent my S&W in before when I had problems.They paid shipping both ways,and sent me back to hi cap mags for it.Turn around was 2 weeks
Chipster
09-12-2008, 17:27
I believe the overnight policy of the common carrier is not required by Federal Law. So, there may be more creative ways of sending items. I believe sending the slide and the frame separately might reduce costs, for example. Has anyone tried this?
Jose 357
09-12-2008, 17:32
You are supposed to ask Glock or any manufacturer to set up the pick up; while under warranty.
If you don't ask, they sure won't offer.
I had the same situation when dealing with Kimber. I waited for the offer to pay for shipping, but towards the end of the conversation I asked. Needless to say they agreed.
Expensive lesson learned.
ASK NEXT TIME.
hi-power man
09-12-2008, 17:37
I sent my S&W Mdl 60 to a custom shop 65 miles away. UPS would not accept them as a manufacturer or repair shop so I went to FedEx. One way $69.00. I thought about driving the unit there but the shop won't accept carry in work.
I believe the transport thing will get worse before, or maybe if, it ever gets better.
GlockWheeler
09-12-2008, 17:44
That is probably why my FFL only ships using USPS. UPS and FedEx charge so much because they basically can't trust their empolyees not to steal packages. Therefore, the customer is stuck with limited options and considerably higher shipping rates.
AustinTx
09-12-2008, 18:00
There should be a new law passed to stop this highway robbery by UPS. Having to pay for UPS hiring thieves is a little too much.
At
Glockmy2nd
09-12-2008, 18:32
That is probably why my FFL only ships using USPS. UPS and FedEx charge so much because they basically can't trust their empolyees not to steal packages. Therefore, the customer is stuck with limited options and considerably higher shipping rates.
Wow, that is a little out of line. I am going to dig into this since I work for UPS but I know we are under federal guidelines when shipping from the factory. I am not sure for return firearms and the regulations involved since that is not my department. So you know all employees have a complete background check including criminal and drug screen. If they have never been caught by the law then yes they can get hired just like anywhere else. I am proud of my job and my company. UPS is the largest contributor to the United Way and they very involved in local community charities. You have the right to smear any organization you wish but you would appear smarter if you got the facts first.
No Frills McGee
09-12-2008, 18:40
Don't knock UPS :sad:
i'm still trying to get a job there!
Vigilant
09-12-2008, 18:57
Last one I sent back was some time ago, but I shipped it on a Friday. I told the clerk that shipping overnight would do no good, because they would not receive until Monday. So I got away with shipping UPS Ground. Might not work now, but I'd give it a try.
I just went through this last week after getting hosed BY Fedex where you can only ship via Fedex Priority overnight. With UPS you have 3 options 1) UPS next day air early a.m.
2) UPS next day air
3) UPS next day air saver
Choice 3 is by far the cheapest. This info is current and accurate, I learned the hard way!
http://cgwgun.com/shipping/ups.aspx
http://cgwgun.com/shipping/fedex.aspx
UPS and Fed-Ex have required Priority Overnight shipping for years. The clerk who shipped standard ground would be fired if found out, and if your gun were stolen you'd have no insurance recourse - the regs were broken.
The exorbitant fees are an outrage, but evidently there was no other way to prevent employee theft.
FFL holders can ship cheaper via USPS, IF they've filled out the requisite forms. If they ship without them, they're in deep doo-doo, and you'll have no recourse if the gun's lost or stolen.
Wow, that is a little out of line. I am going to dig into this since I work for UPS but I know we are under federal guidelines when shipping from the factory. I am not sure for return firearms and the regulations involved since that is not my department. So you know all employees have a complete background check including criminal and drug screen. If they have never been caught by the law then yes they can get hired just like anywhere else. I am proud of my job and my company. UPS is the largest contributor to the United Way and they very involved in local community charities. You have the right to smear any organization you wish but you would appear smarter if you got the facts first.
My company also does background checks and drug screens. I just terminated a 25 year employee for fraud....people are imperfect regardless of the measures taken by employers. Nice to know UPS contributes to the United Way.....so do I and my company - not sure what that has to do with their corporate policies though.
When I entered the UPS depot in Dallas last November and informed the agent that I wished to ship a pistol back to the manufacturer for repair I was told, very rudely, that UPS did not ship guns and I should leave immediately. I requested and spoke with a supervisor (who was extremely courteous and knowledgeable, by the way) who told me that the next day air policy was a UPS policy, not a government policy, & was put in place to aid in preventing UPS employee theft of firearms which had become a problem prior to the policy being put in place.
BUNIT9685
09-12-2008, 19:11
...
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
No, you are missing something.
What would you charge to put a package on a plane and fly it across the country for delivery the next day?
Drive it yourself next time... oh wait that's ~750 miles from Tulsa so depending on what you drive thats about $100 in gas plus wear and tear on your vehicle, not to mention the ~14 hours of time.
If you bout the gun from a good gun shop, you should have taking the gun back to the shop and they would have shipped the gun back to the factory and Glock would have repaired the gun for free and shipped it back to you. You needed to call Glock first before you send it in
WILLSARV
09-12-2008, 19:28
UPS is the largest contributor to the United Way and they very involved in local community charities. You have the right to smear any organization you wish but you would appear smarter if you got the facts first.
I think I would research a little bit about where the United Way has spent their money in the past before I started bragging about giving money to them. :rofl::rofl::rofl:
I agree, call Glock to see if you can get free shipping. I've shipped my G-19 when there was an issue with the lower going bad. When shipping a firearm simply go to the carrier's website that will tell you in detail how they require a firearm to be shipped. From there you can tell how much it'll cost if you have to pay for it...
mickdundie
09-12-2008, 19:59
I believe the overnight policy of the common carrier is not required by Federal Law. So, there may be more creative ways of sending items. I believe sending the slide and the frame separately might reduce costs, for example. Has anyone tried this?
The frame is considered the gun...even if it's stripped of all the other parts.
Call GLOCK and tell them how much you payed for shipping UPS under warranty work (not knowing)...and I'll bet you get a ton of goodies back with your gun.
Mick:thumbsup:
I believe the overnight policy of the common carrier is not required by Federal Law. So, there may be more creative ways of sending items. I believe sending the slide and the frame separately might reduce costs, for example. Has anyone tried this?
The Frame is still considered a firearm and you must, by federal law, declare to the shipper if you are shipping a firearm.
However the Glock frame would be much lighter to ship so you might get by with a lower price. But then Glock would have to deal with receiving 2 different shipments on different days.
AustinTx
09-12-2008, 21:44
Wow, that is a little out of line. I am going to dig into this since I work for UPS but I know we are under federal guidelines when shipping from the factory. I am not sure for return firearms and the regulations involved since that is not my department. So you know all employees have a complete background check including criminal and drug screen. If they have never been caught by the law then yes they can get hired just like anywhere else. I am proud of my job and my company. UPS is the largest contributor to the United Way and they very involved in local community charities. You have the right to smear any organization you wish but you would appear smarter if you got the facts first.
That hasn't been a secret at anytime. UPS admitted they couldn't keep their own employees from stealing guns shipped by them. Overnight air is checked enough to catch the thief, I suppose. You can't blame this on the Fed.'s. What facts are available that says UPS doesn't have thieves working for them? What on earth does contributing to charity have to do with anything?
I think a gun can be shipped for repair through the US post office, but maybe not.
At
AustinTx
09-12-2008, 21:50
I didn't get finished with UPS. The reason that Federal primers are packed and shipped in boxes about 3X larger than any other companies was that some supposedly blew up a UPS truck. Federal had to come up with packaging to satisfy UPS. UPS claimed they were more sensitive than any others.
At
psychophipps
09-12-2008, 23:33
Anybody have to send their Glock to Smyrna for repair lately?
Took my brand new, unfired G35 to the Tulsa UPS hub today.
Customer service at Glock suggested I send it to them for near
the left side thumb rest there looks to be a small crevice or indentation
in the polymer of the frame.
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
That's all? I had to drop $68.32 when I sent my Glock in a few years ago from Oregon. Before the huge hike in shipping, before the huge hike in fuel surcharges, and before the change to overnight delivery only.
That's right, I had to kick out almost 70 bucks for two-day delivery. :faint:
I think I would research a little bit about where the United Way has spent their money in the past before I started bragging about giving money to them. :rofl::rofl::rofl:
true true.... :rofl::rofl:
My company also does background checks and drug screens. I just terminated a 25 year employee for fraud....people are imperfect regardless of the measures taken by employers. Nice to know UPS contributes to the United Way.....so do I and my company - not sure what that has to do with their corporate policies though.
When I entered the UPS depot in Dallas last November and informed the agent that I wished to ship a pistol back to the manufacturer for repair I was told, very rudely, that UPS did not ship guns and I should leave immediately. I requested and spoke with a supervisor (who was extremely courteous and knowledgeable, by the way) who told me that the next day air policy was a UPS policy, not a government policy, & was put in place to aid in preventing UPS employee theft of firearms which had become a problem prior to the policy being put in place.
i worked for fed-ex as a 2nd job for a very short period... no pre-employment drug test... only drug tested if you get hurt on the job... i was hired in 2 days so the background test can't be too extensive... i dodn't see too much stealing but i will never send anything fragile through fed-ex... to many smushed boxes, torn packages, broken glass, etc...
Paid only $25 for FedEx Overnight to send my Taurus pistol to the warranty service office in Florida. It's great when you know the reps at the local FedEx office:supergrin:.
GlockWheeler
09-13-2008, 00:22
Wow, that is a little out of line. I am going to dig into this since I work for UPS but I know we are under federal guidelines when shipping from the factory. I am not sure for return firearms and the regulations involved since that is not my department. So you know all employees have a complete background check including criminal and drug screen. If they have never been caught by the law then yes they can get hired just like anywhere else. I am proud of my job and my company. UPS is the largest contributor to the United Way and they very involved in local community charities. You have the right to smear any organization you wish but you would appear smarter if you got the facts first.
Actually, I believe it to be perfectly in line with reality. I know several people who work for UPS and they have said the same thing as I have stated (ever watch the news?). As far as UPS being the largest contributor to the United Way and contributing to local community charities, that is great and I applaud them as a company for doing that. However, in reality, that has absolutely nothing at all to do with the issue of firearm thefts committed by their employees and the resulting shipping requirements (which are company required and not Federally) as well as the high overnight shipping costs. I suspect that you are more offended by the truth than my "smearing" of the company you work for. Sorry if you have taken personal offense by my statement, but I stand by it:supergrin:.
That hasn't been a secret at anytime. UPS admitted they couldn't keep their own employees from stealing guns shipped by them. Overnight air is checked enough to catch the thief, I suppose. You can't blame this on the Fed.'s. What facts are available that says UPS doesn't have thieves working for them? What on earth does contributing to charity have to do with anything?
I think a gun can be shipped for repair through the US post office, but maybe not.
At
I think the point was they do background checks of all employees and as always if a thief has never been caught then no record. No company can eliminate all potential theft but at least they do the background work. I am in trucking and I understand the charges with fuel surcharge as ALL shipping companies have one right now. It seems to me all companies have bad employees in them and to accuse an entire company seems unfair. I understood the charity point, he was saying the company cares and they are good corporate citizens. I see no policy they have any other shpping company does not have. Plus, if you want it there quick ship FedEx or UPS. USPS ships all air by UPS anyway as does DHL.
who told me that the next day air policy was a UPS policy, not a government policy, & was put in place to aid in preventing UPS employee theft of firearms which had become a problem prior to the policy being put in place.
This is something that is well known and has been relayed to many of us directly from UPS.
I suppose if you wanted to dig back far enough you could find the postings...
handguns must be sent overnight by fixed policy of all shippers I'm aware of. you should have requested a pick-up slip from Glock, OR taken it to a friendly FFL who can ship MUCH cheaper. (hint: OPS)
little late now..
I'm not sure about shipping back to the factory for repair, but if you ship a handgun to another state...as in an actual sale....you'll pay the shipping cost plus transfer fee to your FFL who is shipping.:shocked:
I would imagine that there would be no "transfer" involved in a factory repair tho'.
NYC Drew
09-13-2008, 01:17
I believe the overnight policy of the common carrier is not required by Federal Law. So, there may be more creative ways of sending items. I believe sending the slide and the frame separately might reduce costs, for example. Has anyone tried this?
This is how I ship guns. Frame next day.
Slide, mags, case, etc GROUND/signature required.
'Drew
army_eod
09-13-2008, 04:03
Anybody have to send their Glock to Smyrna for repair lately?
Took my brand new, unfired G35 to the Tulsa UPS hub today.
Customer service at Glock suggested I send it to them for near
the left side thumb rest there looks to be a small crevice or indentation
in the polymer of the frame.
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
Now here is the best way to ship.
Go to Gunbroker or just call around to your local FFL holders. Find one who will ship for a decent price.
Mine will ship for an $8.00 fee plus actual USPS Priority mail costs. Add you insurance if you want.
Example; I just shipped a handgun across the country for a total of $24.00 and that was adding $700.00 insurance which added about $6.00.
Total of 24.00. Not bad.
Look around. I never use UPS for FEDEX to ship guns. They SUCK.
Anybody have to send their Glock to Smyrna for repair lately?
Took my brand new, unfired G35 to the Tulsa UPS hub today.
Customer service at Glock suggested I send it to them for near
the left side thumb rest there looks to be a small crevice or indentation
in the polymer of the frame.
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
WOW did you get screwed over. The postal system is out of control!:steamed:
:cool:Simply go into UPS with the gun already boxed up and ready to go. Tell them you have mechanical parts inside. Walah gun ships for normal price. I've done this many times with no problems. Its a UPS Policy to ship guns overnight because their employees might "steal it". Its not against the law to ship it regular. So your breaking no laws by shipping it Regular. -Opy
mapwd1702
09-13-2008, 09:56
Sorry in advance to any UPS employee but the above posts are correct. I worked in a gun shop and we were made well aware of employees stealing guns. One made the national news. A driver was stealing the packages and selling the guns on the street, right out of his truck. I sent a gun to Birdsong for refinishing and he only uses USPS now due to the fact that UPS drivers were opening the guns at the warehouse and playing with them. They were investigated and caught doing this by the Feds.
http://www.paulrevere.org/boycottups/When_Guns_Don%27t_Arrive.htm
http://www.abc-7.com/Articles/readnews.asp?articleid=11531&z=2&p=
http://www.accessmylibrary.com/coms2/summary_0286-6675318_ITM
http://www.rbgc.org/publications/ups.htm
Anybody have to send their Glock to Smyrna for repair lately?
Took my brand new, unfired G35 to the Tulsa UPS hub today.
Customer service at Glock suggested I send it to them for near
the left side thumb rest there looks to be a small crevice or indentation
in the polymer of the frame.
I was told by UPS, that they now "only" overnight firearms to a factory
for repair. Them sucka's charged me $41.25 next day air...$10.55
Service Option... and $14.23 Fuel Surcharge...total, $66.03!
Am I missing something or is this outrageous!!:steamed:
:wow::wow::wow:
Here is some think to think about. A guy who believe he should not pay extra just because his package contain "firearm" http://www.1bad69.com/keltec/shipping.htm
Couple month ago I have ship one of my gun (not glock) back for warranty service. I never use Fedex or UPS before and I didn't tell them it's a gun. It came out 3 day flight total $20. My package was arrive save and sounded.
GlockWheeler
09-13-2008, 21:15
Again, I am sorry if I offended any UPS employees with my statement, but the situation is what it is:dunno:. Just within the last two or three weeks, I recall seeing on the news that a FedEx employee was arrested for stealing almost 150 firearms and then got a buddy to help sell them in a housing area somewhere back in New Jersey (I think?). I am not implying that all UPS workers are crooks or anything of the sort. However, the employees who have/had/are stealing firearms (UPS, fedEx or other) are the cause of the over night shipping requirement and the resulting high shipping costs. I have many friends who work for UPS and they have told me to my face that this is the reason for the above listed requirements:wow:.
Apocalypse_Now
09-13-2008, 21:41
Lifetime warranties on guns that tend to break often (not referring to Glocks) don't look so great about now, do they?
I sent my Kahr P40 back for feeding issues. They paaid for FedEx both ways. Polished the feedramp, new recoil spring assembly and a few new followers. 2 week turn around. Runs like a champ.
Like others have said, ask for them to pay. They aren't gonna offer.
Hope it works out.
my guns go in two boxes always and sent as regular packages, properly insured, as gun parts.
ups started that policy to minimize theft from there TEMP employees they always use to handle your packages. others may have followed though.
I really like UPS's excellent policy of thoroughly investigating damage claims and doing the right thing. I shipped a pkg to myself from Ohio back to my home in Arizona. It arrived all beat to hell and stuff damaged. I called to file a claim. They began an "investigation." After this was complete, they called to inform me that the cause of damage was improper packing.
I inform them that I paid to have a UPS store pack it. Their answer was basically....so? So their own store "improperly packed" it, and that was the cause of the damage according to their own investigation, and their answer is tough titty. Then they said I had to get the shipping UPS store to file a claim since it orginated there. So you can guess how far that got. I called the store back in Ohio to ask them to file a claim and they told me to F.O.
Consider that and half their people are thieves that steal from the packages and the other beat the crap out of all the packages because they don't give a crap.
I say UPS is the crappiest co. on the face of the earth.
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