2 Questions..........regarding my POS Acer5672

[MallNinja4Hire]

1. Why the hell does my PC get stuck while trying to load Mup.sys in safe mode?

2.Where can I locate the Acer E-Management recovery software that is located within my D:\ partition.... I think?


I need to back it up for when I get a new drive because some techincal support A-Hole from Acer told me that they woldn't reinstall the software if I didn't have them do the work.

[MallNinja4Hire]

Hmm I shall wait in anticipation in my hospital room for a answer.

[havensal]

Here is some reading for you.

http://www.tomshardware.com/forum/234559-45-help-stuck

http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=227508


Basically Mup.sys is the last driver to load before XP launches. It is more than likely not a problem with that driver. It is more than likely a hardware issue. I have heard anything including the power supply, RAM, and video card can cause this. I assume this is a laptop. If it is a desktop, you can unhook anything that isn't required to boot and see if it will.

Gotta run, but will check back later. :wavey: