I'm so glad I didn't choose IT... [Archive] - Glock Talk

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IndyGunFreak
10-28-2008, 17:13
My sister is staying w/ me right now because she's having some personal issues, and she was on the phone with one of her friends who was apparently having problems with her new laptop and getting wireless working. So in the course of our conversation, we discover(after I told her to read the letter from AT&T), that her service is not active yet..lol. So then she starts asking me where she can buy Microsoft. I said, Microsoft what. She said Windows. I said well it sounds like you have some version of Windows, do you have XP or Vista, she says, well, I bought the laptop with no software so that it was cheaper... After really asking some basic questions, by "Microsoft" she was referring to MS Office..

I'm gonna go pour me some whiskey.

IGF

dotsun
10-28-2008, 17:25
My sister is staying w/ me right now because she's having some personal issues, and she was on the phone with one of her friends who was apparently having problems with her new laptop and getting wireless working. So in the course of our conversation, we discover(after I told her to read the letter from AT&T), that her service is not active yet..lol. So then she starts asking me where she can buy Microsoft. I said, Microsoft what. She said Windows. I said well it sounds like you have some version of Windows, do you have XP or Vista, she says, well, I bought the laptop with no software so that it was cheaper... After really asking some basic questions, by "Microsoft" she was referring to MS Office..

I'm gonna go pour me some whiskey.

IGF

I feel your pain. I've been trying to help my MIL with her connectivity issues all week. The woman really shouldn't own any technology more complicated than an analog wristwatch IMO.

Ffolkes
10-28-2008, 17:39
My mom's firefox has a dozen different toolbars embedded in it now, she says its just "easier to click yes than read what they want to install"

sigh.

Meman5150
10-29-2008, 00:15
*sigh* tell me about it. I'm sure we all have countless stories. The worst ones are when they try to explain the problem but come no where near it. :crying:

Client: The computer won't print
Me: It doesn't print anything at all? Is it making noises?
Client: No, it doesn't do anything
Me: Ok, this may sound stupid...but can you check to see if its plugged in for me?
Client: Ok, hold on I'm going to have to put the phone down.
(Hearing rustling noises...and then windows picking up the printer...and then paper being fed.)
Client: It works now, thank you
Me: No problem
:rofl: true story

silentpoet
10-29-2008, 00:43
You think real tech support is bad, try working at a walmart electronics department and being expected to solve problems over the phone. Or the stuff we would see in person. I once opened a VCR that smelled of urine and had roaches in it.

aspartz
10-29-2008, 02:10
*sigh* tell me about it. I'm sure we all have countless stories. The worst ones are when they try to explain the problem but come no where near it. :crying:

Client: The computer won't print
Me: It doesn't print anything at all? Is it making noises?
Client: No, it doesn't do anything
Me: Ok, this may sound stupid...but can you check to see if its plugged in for me?
Client: Ok, hold on I'm going to have to put the phone down.
(Hearing rustling noises...and then windows picking up the printer...and then paper being fed.)
Client: It works now, thank you
Me: No problem
:rofl: true story
I got a call once:
Client: My computer won't come on.
Me: No lights, no noise?
Client: No
Me: Is it plugged In?
Client: Yes, into an outlet strip
Me: Is the outlet strip plugged in?
Client: Yes

So I drive to the client site (30 miles - this is the boonies)
She was correct, the outlet strip was plugged in-- to the outlet strip.

Or then there was the time my boss actually wanted to know if his new laptop would be LIGHTER if he deleted some files.

Or then when accounting called and c/o their hard drive being full. I knew she was a new hire and inherited a well used computer. I told her to delete files she didn't need anymore, like old memos. She calls back 20 minutes later, now it won't boot. It seems she no longer "needed" msdos.sys, io.sys or any of those pesky files at root.

ARS

tous
10-29-2008, 07:05
Why be mean and denigrate folks who don't know what we know? :headscratch:

I'm pretty sure that all of us can be put in a situation where we know little and can be made to look like absolute dunces.

Ignorant does not mean stupid. :upeyes:

havensal
10-29-2008, 07:49
Since we are all sharing:

How about getting a call asking if our phone system was still working? :shocked:

An employee bought Office 2003 to install on her home PC. She asked if it would wipe out XP. :dunno:

A few years ago an employee asked me to look at his company owned laptop, it was acting funny. Upon investigation it appeared that one of the arrow keys was stuck down. He said he tried to take them off and clean them with acetone but it didn't help. As I started looking deeper into the issue, I noticed a strange, sour smell. Yep, beer. I asked him about it and he claims his cat must have done it while opening the can. :upeyes:

Another said he couldn't get to any of the network drives on his laptop. I ask if his network cable is hooked up. He replied "Do I need to?". He has been her for a few years at this point.

After multiple, monthly dis infections of my BIL's PC I tell him to stay off the porn sites. "I don't got to any, they just pop up". Yeah OK. :rofl:

IndyGunFreak
10-29-2008, 07:50
Why be mean and denigrate folks who don't know what we know? :headscratch:

I'm pretty sure that all of us can be put in a situation where we know little and can be made to look like absolute dunces.

Ignorant does not mean stupid. :upeyes:

Wasn't denigrating her, or calling her stupid, just saying I couldn't deal w/ people who know so little about PC's, on a regular basis..

IGF

Sgt. Schultz
10-29-2008, 08:06
Or then there was the time my boss actually wanted to know if his new laptop would be LIGHTER if he deleted some files. I had a salesman ask me that too!

Wasn't denigrating her, or calling her stupid, just saying I couldn't deal w/ people who know so little about PC's, on a regular basis..IGF It can drive you insane, especially if you have to deal with the same people, having the same issues every day, hell Iíve called them worse than that Ö just not out loud.



Years ago when I worked in an office I once received a call from a bean counter in our finance department complaining that they could not print. When something failed to print they would resend it, there were dozens of jobs in the queue waiting to print. After I looked at the printer, I cleaned out the print queue and walked away telling them to put PAPER in the printer Ö :whistling:

tous
10-29-2008, 08:19
Wasn't denigrating her, or calling her stupid, just saying I couldn't deal w/ people who know so little about PC's, on a regular basis..

IGF

:cool:

:wavey:

dotsun
10-29-2008, 11:13
Why be mean and denigrate folks who don't know what we know? :headscratch:

I'm pretty sure that all of us can be put in a situation where we know little and can be made to look like absolute dunces.

Ignorant does not mean stupid. :upeyes:

I have 0 problem with people that are ignorant, they can be taught. It's the people that can't think for themselves or follow simple instructions that give me grief. And yes, plugging an outlet strip into itself and expecting it to work qualifies as both ignorant and stupid.

lee2
10-29-2008, 13:20
i cant tell you how many times i've been told that their CPU wasnt working, could they bring it in?
they meant the computer, not the processor.

justinsn95
10-29-2008, 16:48
So I drive to the client site (30 miles - this is the boonies)
She was correct, the outlet strip was plugged in-- to the outlet strip.

"That'll be $79.95, ma'am."

Or then there was the time my boss actually wanted to know if his new laptop would be LIGHTER if he deleted some files.

HAHA! did you laugh out loud?

Or then when accounting called and c/o their hard drive being full. I knew she was a new hire and inherited a well used computer. I told her to delete files she didn't need anymore, like old memos. She calls back 20 minutes later, now it won't boot. It seems she no longer "needed" msdos.sys, io.sys or any of those pesky files at root.

ARS

You kinda brought that one upon yourself :embarassed: Or, she knew exactly what she was doing... getting a fresh formating. But probly the former.

Big Al 24
10-29-2008, 17:27
I regularly get calls from my mother asking me how to make rules in Outlook. I just got one last week, and it had been about 3 months since the last one. When I worked at MS we had countless videos of people that we put in the "fishbowls" to do usability testing who would flip out. I think they must have forgotten that they had a camera on them on all sides in order to gauge reactions, and boy did they have some. I remember one distinctly where an Asian lady was screaming and yelling at the two-way mirror in the room and probably swearing in her native language. Some people understand technology, and some don't. It's the ones that don't that are fun to watch. :cool:

dotsun
10-29-2008, 17:35
LOL, I bet mac corp would love to have those videos of people testing out MS apps.

As an aside: MIL brought computer back today and I found out that from the time her computer left here and arrived at her house last Sunday, Norton decided to block all connections on port 80. I love Norton.

aspartz
10-29-2008, 18:01
"That'll be $79.95, ma'am."
HP/Compaq warranty service call



HAHA! did you laugh out loud?
Boss was humorless. This was an old HEAVY laptop -- it would have smarted going upside my head.



You kinda brought that one upon yourself :embarassed: Or, she knew exactly what she was doing... getting a fresh formatting. But probably the former.
He command of english was limited. Her command of DOS was nonexistent.



ARS

gwalchmai
10-30-2008, 08:35
We have this one guy who seriously thinks he is a power user. He still uses Office Xp because he knows ALL the "power tips" for it and doesn't want to upgrade. Every few months he brings his laptop to me asking "Is the server down?" because Outlook won't send or receive. I explain that the 2GB PST file limit is still in effect and empty his deleted items. He has every piece of spam he's ever received, and when he sends anyone else a message he copies himself and requests read receipts (so he can legally "prove" they got the mail :upeyes: ), and he keeps every step in an email conversation, even though it's being repeated every time. And of course he keeps all his attachments, both ways (for court...).

And I don't suppose it would surprise you that he thinks putting his name (in his five line sig block) in a script font makes it a legal signature. ;)

Big Al 24
10-30-2008, 18:36
LOL, I bet mac corp would love to have those videos of people testing out MS apps.

As an aside: MIL brought computer back today and I found out that from the time her computer left here and arrived at her house last Sunday, Norton decided to block all connections on port 80. I love Norton.

Yeah, they just wouldn't like the videos of MS techs easily crashing the Mac OS. And to be fair, most of the software that they were testing was pre-alpha stuff and more often than not it was with test subjects who were (I'll put this as nicely as possible) tech-retarded. A good portion of MS time is spent trying (unsucessfully) to create a UI that anyone can use. MS and MAC both share the same problems. EGO and price gouging. MS rapes you for it's bloated OS, and Mac rapes you for it's hardware of yesteryear... Brand loyalty is a dead end street...except for Glock of course.:supergrin:

srhoades
10-30-2008, 21:26
Computer Stupidities (be warned, once you start reading, you can't stop)

http://www.rinkworks.com/stupid/

Kimelac
11-01-2008, 21:47
Computer Stupidities (be warned, once you start reading, you can't stop)

http://www.rinkworks.com/stupid/


:rollingeyes::rollingeyes::rollingeyes::rollingeyes::rollingeyes:

I think my head is going to explode.

Wolfgangamadeus
11-02-2008, 17:53
You just would have to wear this all the time...
http://www.thinkgeek.com/tshirts/itdepartment/388b/zoom/

Ive veen supporting PCs for 10 years now,
When people find out im in IT, they immediately ask me to take a look at their PC. Typically, they wont pay either.
Ive learned to respond as follows:
Them: So you work in IT...Hey, my Computer is doing X when I do Y, can you look at it?

ME: Is it a MAC?

Them: No, its a Dell

ME: Oh jeez, sorry, Ive been working with MACs exclusive for 10 years, Dont know about PCs

So far, no one has called me on it

3 weelin geezer
11-08-2008, 08:47
Why be mean and denigrate folks who don't know what we know? :headscratch:

I'm pretty sure that all of us can be put in a situation where we know little and can be made to look like absolute dunces.

Ignorant does not mean stupid. :upeyes:

Because some people set themselves up for this. Say you let the customer know they have elected and pay for a service but that during the weekend, when the payment dept. is closed, they have to pay up front and be reimbursed on monday if they need the service on the weekend. The guy keeps asking if he doesn't have the service. Yes, you do but its on a reimbursement basis during the weekend. The guy asks if he doesn't have the service. The guy asks if he doesn't have the service.
Yes, you do but its on a reimbursement basis.
The guy asks if he doesn't have the service. Yes, you do but its on a reimbursement basis.
The guy asks if he doesn't have the service. Yes, you do but its on a reimbursement basis.
The guy asks if he doesn't have the service. Yes, you do but its on a reimbursement basis.
The guy asks if he doesn't have the service. Yes, you do but its on a reimbursement basis.
<customer hangs up angry>

How many times do you have to say it before he understands? Getting angry, boisterous and becomeing abusive at the service rep rarely helps. Paying attention, keeping a cool head and thinking things through works better.

betyourlife
11-08-2008, 10:49
The guy who sits next to me at work doesn't know how to do ANYTHING on his own. I had to show him how to create file folders, dock and undock his laptop, save attachments from emails. He comes to my all the time because he is worried that the help desk will report him to our boss for being such a gimp. One day I finally told him I have actual work to do and don't have time to be his personal tech support for idiotic things, and to call the help desk for that. Hasn't bothered me since.

Green_Manelishi
11-08-2008, 11:07
Worse than ignorant users, clients and customers is technical types with no soft skills, or actual talent for technical work. This problem is especially onerous when the manager of IT is named Peter Principle and is the least technically, people-oriented person in the department. The end result is destroyed moral within IT and destroyed trust in IT as (s)he eliminates anyone who knows more than (s)he.

Just because you think you have "people skills", or "tech skills", does not mean you actually do have those skills. Given the choice between a technical genius who does not like people, or a people-person with acceptable skills, I'll take the people-person.

larry_minn
11-12-2008, 11:04
If you want to have some fun with person who does not know how to "fix" software problems go to tech area "Computer Death Compaq Win98" Something like that I just posted. Before this computer becomes a target.

d3athp3nguin
11-12-2008, 19:28
Here is a humorous (and slightly technical) video made by people who sympathize. My first day working at my current job, my coworkers made me watch this and said "welcome to the NOC." If you know what they're doing, you will not be able to stop laughing.

http://www.youtube.com/watch?v=BcQ7RkyBoBc

In my current support job, I deal more with admins than novice users- the novice customers usually just ask us to reboot the server. I did do desktop support in college though, and man oh man did we get some hosed PCs. Usually its guys whose computers were ravaged by them browsing porn sites, etc. After a while, Virginia Tech made it a requirement that all incoming freshmen have their own external hard drives, because every time we had to reformat someone's machine they would tell us they "needed all of their files backed up."