Originally Posted by JuneyBooney
Most people expect you to buy something when taking brochures which are not all "free". Some are free but others are sent at a cost to the dealers.
That's a silly expectation for them to have though. Brochures are used to educate yourself about the purchase you're going to make, so why would you take them after making it?
I've never shopped anyplace where the free manufacturers brochures were tied to a purchase in any way. My LGS always has a display with 10-12 brochures and there's never a stigma.
It's just like providing coffee or snacks for customers. An expense you eat to create a more welcoming atmosphere. It's just unrealistic business to expect everyone who has a cup of coffee to buy something.