Originally posted by David_G17
it may help to do it from safe mode.
Agreed. Alot of times you will find stuff in safe mode that you will not find otherwise. If all else fails you could pull the HD and put it in another machine that is clean and scan the HD as though it were just another drive.
I have never used them but doesn't Norton have or you can make rescue disks that you can boot from and scan before anything else starts? I suppose though that you would have to make those rescue disks before you have an infected machine. And I suppose you would have to remake those disks everytime an update was downloaded.