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Old 03-11-2010, 18:30   #1
Logan.45
G21 G36
 
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Join Date: Feb 2010
Location: Acworth
Posts: 100
Benchmade Clip Broke

About two weeks ago I was looking for a gift for my 22 year old nephew. I ended up buying him mid priced bench made. I liked the look of the knife so much i bought myself one also. A week ago i hear something metal drop onto the floor. I see the pocket clip on the floor. Fortnately the knife just slipped down into my pocket. The pocket clip screws had either come loose or just broke off. I was dissappointed. Took the knife back to the dealer, he said to email Benchmade and tell them what happened. I emailed them with no response. Any advice?
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Old 03-15-2010, 16:02   #2
Ernest Emerson
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Re: Benchmade Clip Broke

Dear Logan.45,

There is a lot to be said about persistence. I would email them again. But, be nice, you get much better results. Just tell them you are a loyal customer and want to remain so.

But, realize that companies are sometimes busy and sometimes there are stacks of emails to be addressed. Email - give it a week then try again.

Best Regards,

Ernest R. Emerson

Last edited by Ernest Emerson; 03-15-2010 at 16:03..
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Old 03-17-2010, 04:13   #3
Logan.45
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Location: Acworth
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Called Benchmade

I called Benchmade, had to call a few times and leave messages. they would never call back or reply to emails. I finally spoke with someone and they are sending me new clip and screws.
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