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Old 12-20-2007, 16:43   #1
akapennypincher
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Randel's Gun Shop Glendale AZ.

Get the poor customer service award..
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Old 12-21-2007, 20:59   #2
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I'll bite.

Why??
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Old 12-22-2007, 22:34   #3
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Why??
Me too. Always had great service when I've gone there. Purchased much from them over the years-guns, ammo, holsters and other trinkets. Always been treated right.
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Old 12-23-2007, 08:18   #4
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Have not been there in years. Walk in the other day, and the (3) behind the counter doing nothing. no customers, and no one say Hi, or Can we help U. Customer Service SUCKS...
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Old 12-23-2007, 16:45   #5
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WOW, I have gone in there only a few times. 2 weeks ago went in there to buy some ammo. and was quickly greeted.

Never had problems with their customer service.
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Old 12-23-2007, 16:56   #6
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You are prettier than I am. Ammo is a Wally World thing.
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Old 12-23-2007, 22:30   #7
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hope they don't swing that way/.....No it was some hollow points. With you on the wally world ammo. Have you had any luck with LONE WOLF? That seems to be my choice of shops for now.
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Old 12-24-2007, 09:46   #8
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Have you had any luck with LONE WOLF?

They are CS Friendly (customer service) Like guns Plus in Surprise.
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Old 12-25-2007, 00:08   #9
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I've been to Guns Plus and they are cool. I've always been treated great at Randall's too.






Maybe it's because I have a P99 on my hip.......







Or maybe it's because I'm a girl.......
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Old 01-18-2008, 18:18   #10
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Gary & Harlen at Randall's has always been great to me & my wife. Bought my G21SF there & wife got her G19 there as well

OTOH, Guns Plus won't get my business anymore, was quoted a price on a G20 over the phone & left my name etc and said I would be in the following day. I showed up, asked for the Gent I spoke with on the phone and he then proceeds to tell me he didn't quote me the price he promised on the phone. wanted $20 more. I told him he just sent me to SW to buy it.

My wife didn't care for (Guns Plus) either as they gave off an impression that they don't want your business, no greetings, grumpy people IMO. they had that look like they just got their arse chewed by their wives. YMMV
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Old 02-16-2008, 10:05   #11
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Lone Wolf is excellent for Glocks.
Caswells, see Jackie, everyone else not so good.
Scottsdale Gun Club, pushy salesmen with a mall ninja complex.
Bear arms, kind of obnoxious and too high prices.
Big Bore is the place to go for .45's and 1911 work.
Legendary Guns, grossly overpriced and the sales people are dicks.
Shooters World, not much choice in guns, lots of other stuff.
S&S Firearms, lots of Sigs but the owner is whacky, he ran out into the parking lot and shot at someone who tried to steal a weapon, gave it back, and left. Then the owner shot at his car!!
Glockmeister, new ownership, he will start selling Glocks again soon. Too bad Ben is gone. The new owner is a good guy though. He will get more of my business.
Pistol Parlor. small shop, good prices, staff is grumpy at best.
Shooters Vault, excellent selection, decent prices, friendly staff, probably my favorite place.
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Old 03-14-2008, 20:34   #12
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Quote:
Originally Posted by Macintosh#1 View Post
Caswells, see Jackie, everyone else not so good.
I'll vouch for Jackie! I was in there last week, just looking at a 34 and a 36...what does she pull out from under the counter?

17L

Put money down on it immediately, then went back and bought it later that same day.

BLAMMO! Excellent!
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Old 03-15-2008, 07:26   #13
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Quote:
Originally Posted by Macintosh#1 View Post
Lone Wolf is excellent for Glocks.
Caswells, see Jackie, everyone else not so good.
Scottsdale Gun Club, pushy salesmen with a mall ninja complex.
Bear arms, kind of obnoxious and too high prices.
Big Bore is the place to go for .45's and 1911 work.
Legendary Guns, grossly overpriced and the sales people are dicks.
Shooters World, not much choice in guns, lots of other stuff.
S&S Firearms, lots of Sigs but the owner is whacky, he ran out into the parking lot and shot at someone who tried to steal a weapon, gave it back, and left. Then the owner shot at his car!!
Glockmeister, new ownership, he will start selling Glocks again soon. Too bad Ben is gone. The new owner is a good guy though. He will get more of my business.
Pistol Parlor. small shop, good prices, staff is grumpy at best.
Shooters Vault, excellent selection, decent prices, friendly staff, probably my favorite place.
Sort of surprised that Derby Guns isn't even mentioned. Small shop friendly people. Maybe you should stop by and give them a chance.
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Old 03-15-2008, 09:32   #14
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Where is Derby Guns?
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RIP Jeff (23Skidoo) - 1962-2012 and Gloria (Silent_Runner) - 1964-2013
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Old 03-16-2008, 19:13   #15
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Scottsdale rd. between Oak and Thomas
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Old 03-17-2008, 01:00   #16
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Quote:
Originally Posted by Macintosh#1 View Post

Scottsdale Gun Club, pushy salesmen with a mall ninja complex.
I always make sure to deal with Jen when I go there.

I'd say she's definitely not a salesman!

I like the fact that they greet you as soon as you come in the door, and a friendly "no thanks, I'm just looking" works well for me.

I've bought two pistols and two rifles from them over the past year.
Don't be afraid to wheel and deal with them.
I never paid original asking price on any of the guns I bought.
Best deal was for my new G23 with Trijicon night sights and three magazines for $499.
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Old 04-13-2008, 00:13   #17
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Quote:
Originally Posted by Macintosh#1 View Post
Lone Wolf is excellent for Glocks.
Caswells, see Jackie, everyone else not so good.
Scottsdale Gun Club, pushy salesmen with a mall ninja complex.
Bear arms, kind of obnoxious and too high prices.
Big Bore is the place to go for .45's and 1911 work.
Legendary Guns, grossly overpriced and the sales people are dicks.
Shooters World, not much choice in guns, lots of other stuff.
S&S Firearms, lots of Sigs but the owner is whacky, he ran out into the parking lot and shot at someone who tried to steal a weapon, gave it back, and left. Then the owner shot at his car!!
Glockmeister, new ownership, he will start selling Glocks again soon. Too bad Ben is gone. The new owner is a good guy though. He will get more of my business.
Pistol Parlor. small shop, good prices, staff is grumpy at best.
Shooters Vault, excellent selection, decent prices, friendly staff, probably my favorite place.
I haven't live in Phx for over 12 years now, so I don't hit all the gun stores like I used to....but my observations are these:

Scottsdale Gun Club: I've only been in twice and thoroughly enjoyed it both times; great selection, friendly staff, decent prices.

Lone Wolf: Not bad but not that helpful or friendly. Good prices. If I was buying a Glock I know I could walk in there and come out with a good deal, if not the best deal in town.

Legendary Guns: They were nice and they were the only ones to have a FA model 97 in stock when I was looking. Was living in Tucson then, and drove up to pick it up. Looked like they had a nice inventory.

Bear Arms: Not overly friendly, but have good selection of top line stuff. Bought my Wilson CQB-C there. I don't think anyone else in AZ had any Wilson inventory at the time.

Phx Arms ??? I may be saying the wrong name? I used to deal with a guy up on Union Hills around 7th Ave?? Haven't been there for years, but I always liked that place and the friendly people running it. I bought my first P7 there, a 9mm SP-101, as well as my first Benelli shotgun. Are they still around??

Shooter's Vault: Like Macintosh, they are my favorite. I don't think I've even bought a gun from them yet. I bought my Swarovski EL's there and was treated great. I've bought some AR parts and stuff there and other than that, just fondled alot of cool stuff during several repeat visits there and was not made to feel like a loser for my non-purchases.

I live in a smaller town now further north in AZ and there are several gun shops in the area but none that I really like much at all. Most are unfriendly and combine that with a lack of knowledge of the products they are selling. One of the ones with a good selection I have purchased at least 10 guns from, and they still act like they don't know me. You'd think a repeat customer would become someone they were happy to see walk through their front door, but I have yet to experience that.
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Old 04-13-2008, 00:17   #18
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Oh, I forgot to mention the one that is the OP's subject:
I've been there once, for a very short time. Didn't buy anything. Left. Never been back.
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Old 04-13-2008, 01:23   #19
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Quote:
Originally Posted by sharp View Post

I live in a smaller town now further north in AZ and there are several gun shops in the area but none that I really like much at all. Most are unfriendly and combine that with a lack of knowledge of the products they are selling. One of the ones with a good selection I have purchased at least 10 guns from, and they still act like they don't know me. You'd think a repeat customer would become someone they were happy to see walk through their front door, but I have yet to experience that.
How far north in AZ are you?

Check out J&G in Prescott,

http://www.jgsales.com/
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Old 04-13-2008, 09:32   #20
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I've been to J&G 3 times. From my experience they have a great selection, especially old milsurp, but the sales staff can be indifferent. I went in one time when it wasn't at all busy and was all but ignored anyway. Another time a guy who said he was the manager started giving me hard time when I was doing a 4473 to buy a Mosin Nagant. He said "We don't do straw sales". I said again that it was for me and he said "Not likely" as he was walking away.

Funny, the gun is currently parked in MY safe.....
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To those who have made the ultimate sacrifice while defending American freedom, you will not be forgotten.

RIP my friends Greg and Florence, see you again on the other side.
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RIP Jeff (23Skidoo) - 1962-2012 and Gloria (Silent_Runner) - 1964-2013
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