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Old 11-07-2012, 09:55   #1
Generalcarry
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Claro Search

I can't get rid of this Claro search or Browser manager or explorer.exe on my own and figured I'd try to find a program that would delete it. Google says they are all related. I deleted everything from the control panel uninstall, tried Malwarebyte alone and in safe mode (M removed 100+ pups) , and followed all directions that did not have me go into the registry. These all seem to be connected and won't go away. I uninstalled Firefox and it showed up on Chrome.
Any advice???
Thanks
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Old 11-07-2012, 19:20   #2
GIockGuy24
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Did you update Malwarebytes? Maybe try SuperAntiSpyware.

http://www.superantispyware.com/
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Old 11-07-2012, 19:24   #3
GIockGuy24
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Some info here.

http://forums.majorgeeks.com/showthread.php?t=264039
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Old 11-07-2012, 22:43   #4
GIockGuy24
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Here's Microsoft's own malware removal program.

http://www.microsoft.com/security/sc...s/default.aspx

http://answers.microsoft.com/en-us/w...5-cac41ec82468

Thank you for posting in Microsoft Community.

As I understand you are facing issue with Claro Search in your computer.

claro-search.com is a browser hijacker that overrides existing search engine on the infected computer. Let us try the following methods; I am sure this will help you resolve the issue.

Method 1:

Run Microsoft Safety Scanner.

Microsoft Safety Scanner: http://www.microsoft.com/security/sc...s/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. During this 10 days, it will remove all the virus infected files and folders. I suggest you to create a backup of your data and then Install Microsoft Safety Scanner.



Method 2:

Try uninstalling the Claro toolbar from Programs and Features.

Follow the steps for the same:

a. Press Windows Key + X key and click Control Panel.

b. Open Programs and Features.

c. Search for Claro Toolbar.

d. Select it and click Uninstall and follow the prompt.

e. Once you are done restart the computer.
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Despite some media reports, there were no AK-47s involved in the incident
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Old 11-09-2012, 04:32   #5
Generalcarry
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Quote:
Originally Posted by GIockGuy24 View Post
Here's Microsoft's own malware removal program.

http://www.microsoft.com/security/sc...s/default.aspx

http://answers.microsoft.com/en-us/w...5-cac41ec82468

Thank you for posting in Microsoft Community.

As I understand you are facing issue with Claro Search in your computer.

claro-search.com is a browser hijacker that overrides existing search engine on the infected computer. Let us try the following methods; I am sure this will help you resolve the issue.

Method 1:

Run Microsoft Safety Scanner.

Microsoft Safety Scanner: http://www.microsoft.com/security/sc...s/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. During this 10 days, it will remove all the virus infected files and folders. I suggest you to create a backup of your data and then Install Microsoft Safety Scanner.



Method 2:

Try uninstalling the Claro toolbar from Programs and Features.

Follow the steps for the same:

a. Press Windows Key + X key and click Control Panel.

b. Open Programs and Features.

c. Search for Claro Toolbar.

d. Select it and click Uninstall and follow the prompt.

e. Once you are done restart the computer.

Thank You for all your posts. Spent most of the day yesterday and some of this morning trying to clean out everything (including registry editor). I found MyComputerSearch or Claro Search and Browser Manager throughout my system. Had it in IE, Chrome and FF. I also found it in My Computer. I ended up buying Malwarebytes and using "File Assassin" to delete the locked files. I don't know yet if I got it all. This morning MyComputerSearch took over FireFox homepage (again). If I truly find the cure, I'll post it.
Thanks again!
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