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Old 01-02-2013, 04:05   #226
RichardB
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Just so long as he can stay in business with his current cash paying customers the opinions of outsiders are not important.
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Old 01-02-2013, 04:34   #227
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2 words about steve hill billy
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Old 01-02-2013, 06:10   #228
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Just so long as he can stay in business with his current cash paying customers the opinions of outsiders are not important.
Well, enjoy the donuts . . .
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Old 01-02-2013, 10:42   #229
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In large stores, such a response is appropriate. In small stores, however, etiquette demands that we ask permission to browse, rather than being presumptuous. For example: "No thank you. Is it alright is we just look around?"

Again, you have to remember that you are not in a Wal-Mart or a Cabelas; you are a guest in this guy's shop. In a small shop, to be polite, one should never assume that anything is free for the taking. Just as we should always ask before we handle any merchandise, we should always ask before walking out with anything, no matter what.

You were in a confrontation with Steve.

What you describe is correct...If you were entering Steve's home and rummaging through his safe. You are also correct that you are a guest in the shop, and the onus is on the owner to treat the potential customer as a welcome guest. But this only applies in a business that actually wants to stay in business, I avoid "Gun Club" shops, if only because I don't want to hear all the know-it-all drivel. There are plenty these type of shops out there and never grow past selling a couple shotguns and revolvers a week.

I've never "asked" for permission to look around a place of business that had a display area and was open to the public.
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Old 01-02-2013, 14:25   #230
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Sorry reply to an old post

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Old 01-02-2013, 21:24   #231
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Gun Shop Personnel

I guess I'm just "piling on" at this point but I just wanted to say that I went to my local gun shop today where I've purchased no less than three (expensive) firearms in the last 6 months. Man, I was treated like DIRT today. I couldn't believe it. All my old buddies behind the counter were gone and there was like five slow-eyed mouth breathers behind the counter and they made me feel like I was sucking up too much of their air and I should just LEAVE. So I did .... and I'll never go back. This is a major dealer in NC and it rhymes with Buns and Bold. This hurts my feelings because I was also ready to take their CCW class. ... They sure lost a lot on money from my business. Forever.

Right now is the time for Firearms Dealers to rake it in .... why are "they" suddenly hiring the lowest common salesmen?
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Old 01-03-2013, 09:17   #232
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NCGT, Sorry to read that. Despite the drive from Fayettenam it has been one of my favorite Gun Stores and source of glock stuff. It seemed crowded when I last drove by during the holiday season. Just hold your breath a couple of months and some of the staff will change, again.
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Old 01-05-2013, 10:09   #233
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I also live in nixa and have had a similar experience with Steve , unbelievably rude. They should make a reality show about this place as that is the only other place I have seen a bigger bunch of A-Holes
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Old 01-05-2013, 10:55   #234
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Your first post. Did you register just so you could complain about Steve's?
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Old 01-05-2013, 11:57   #235
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Stumbled across the thread online, yes that's what prompted me to join. I do however own 2 glocks...
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Old 01-05-2013, 12:47   #236
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Stumbled across the thread online, yes that's what prompted me to join. I do however own 2 glocks...
Welcome to the forum.
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Old 01-05-2013, 12:51   #237
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I live in a small area. Only 3 gun shops. I go to the polite one.

Except now there are only 2 gun ships. Because the rudest one went out of business.

It comes back to them, eventually.

A rude man is a small man.
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Old 01-05-2013, 14:01   #238
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No offense, but these matters are impossible to judge with only one side of the story.
Sorry but the customer is always right, especially if you want to stay in business.
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Old 01-06-2013, 00:42   #239
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Most people expect you to buy something when taking brochures which are not all "free". Some are free but others are sent at a cost to the dealers.
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Old 01-06-2013, 07:07   #240
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Most people expect you to buy something when taking brochures which are not all "free". Some are free but others are sent at a cost to the dealers.
That's a silly expectation for them to have though. Brochures are used to educate yourself about the purchase you're going to make, so why would you take them after making it?

I've never shopped anyplace where the free manufacturers brochures were tied to a purchase in any way. My LGS always has a display with 10-12 brochures and there's never a stigma.

It's just like providing coffee or snacks for customers. An expense you eat to create a more welcoming atmosphere. It's just unrealistic business to expect everyone who has a cup of coffee to buy something.
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Old 01-06-2013, 07:27   #241
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Most people expect you to buy something when taking brochures which are not all "free". Some are free but others are sent at a cost to the dealers.
Excuse me, but I believe brochures free or not, are put there to advertise the products a specific company has available for purchase. People are expected to take them home and browse through them at their leisure possibly buying something from the brochure at a later date. I've never heard of any business requiring me to purchase something before I could take a free brochure. Of course, if the owner had to pay for the brochure I can understand a nominal fee being charged. I've browsed hundreds of establishments without making a purchase and freely taken brochures where available and have never been rudely insulted or intentionaly embarrassed for doing so.
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Old 01-06-2013, 07:35   #242
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Quote:
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Excuse me, but I believe brochures free or not, are put there to advertise the products a specific company has available for purchase. People are expected to take them home and browse through them at their leisure possibly buying something from the brochure at a later date. I've never heard of any business requiring me to purchase something before I could take a free brochure. Of course, if the owner had to pay for the brochure I can understand a nominal fee being charged. I've browsed hundreds of establishments without making a purchase and freely taken brochures where available and have never been rudely insulted or intentionaly embarrassed for doing so.
Even if the brochures have to be paid for by the dealer, (rarely), if they're out on an unpriced rack, it is assumed that they're there for informational service, and should be considered a cost of doing business.
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Old 01-06-2013, 08:05   #243
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Even if the brochures have to be paid for by the dealer, (rarely), if they're out on an unpriced rack, it is assumed that they're there for informational service, and should be considered a cost of doing business.
I agree completely. Iif they don't have a price on them they are presumed free, but the shop owner in question made a big production about his having paid for the brochures. Of course it was done specifically to embarrass the customer but what can you do in that situation other than offer to pay for the brochure or meekly put it back.
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Old 05-06-2013, 19:35   #244
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I had a similar experience at EDI in Nixa with Steve. I frequented his shot for a couple of months buying ammo and a rifle scope before having him order me a Kimber. He said to keep checking back with him as he had no idea when it might arrive. He had very little selection on the shelf and told me 1911's were very hard to come by at the time. I kept checking back with him off and on for 7 months. I even told him to take my phone # and call me when it came in early on in my wait. He flat told me he didn't want my # just keep checking. It finally came in and I continued buying ammo off and on. The Kimber was a gift to my Dad by the way. After seeing the Kimber I decided to buy a 1911 for myself but not from Steve. Anyway I decided to buy a holster for it and took it in to EDI to see if he had a holster that I liked. I asked the man to help me out with what he had on the wall as it was a mess and he sees the pistol, looked at it and said he deals in that brand and he knew I didn't buy it from him so get the hell out of my shop. I was flabergasted as I did regular business in there. Nontheless I have never returned. By the way I have seen him treat others with the very attitudes spoke of earlier here. He knows his business but is a first rate tool
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Old 05-07-2013, 15:04   #245
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Although I have entered many gun shops that are operated by perfectly normal people who actually have manners, what I find typical are the exact same attitudes you encountered.. the same goes for shops that sell high performance car parts. There is only one gun shop that I currently buy from and its 50 miles from me. They don't treat me special, they simply do their jobs like normal human beings. I probably pass 6 or 7 shops to get there.
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