Home Forums Classifieds Blogs Today's Posts Search Social Groups



  
SIGN-UP
Notices

Glock Talk
Welcome To The Glock Talk Forums.

 
  
Reply
 
Thread Tools Display Modes
Old 03-21-2010, 16:35   #1
LoadToadBoss
IYAAYWOT
 
LoadToadBoss's Avatar
 
Join Date: Apr 2008
Location: Northwest Louisiana
Posts: 3,424
Print Jobs Disappear in Queue but Do Not Print

I recently upgraded a HP 64-bit Vista machine to 64-bit Win 7. The upgrade went well. Then I tried to add a new printer, HP OfficeJet 4500-series multifunction machine. I used the prepackaged Win 7 installation disk. After driver installation, the machine sees the printer just fine. However, every time I send a print job, the job appears in the queue for about 2 seconds then disappears without the page actually printing.

The printer is connected to a USB port. I am able to initiate a scan from the desktop just fine. I can print to a network Toshiba printer in another room just fine. I just can get the little HP to print anything. I did several software uninstalls and reinstalls with no luck. I went to the HP web site and downloaded the drivers from there and tried, but no luck.

I contacted HP tech support and they sent me an email with directions for a level 1 uninstall. Did that and still no joy. The HP email also gave instructions to use an alternate device driver. No luck.

Finally, I went and got another printer from a different company (Cannon). Same problem. Now I'm thinking that its a Win 7 glitch. There are no error messages. Win 7 printer troubleshooting does not see an error.

Any ideas as to how to fix this?
__________________
"An essential element of a mature democracy is the ability to allow others the liberty to exercise a right that you may find distasteful." --LTB

"Government cannot deny its citizens a right on the off chance that right might be abused." --Unknown

Last edited by LoadToadBoss; 03-21-2010 at 16:36..
LoadToadBoss is online now   Reply With Quote
Old 03-22-2010, 10:49   #2
LoadToadBoss
IYAAYWOT
 
LoadToadBoss's Avatar
 
Join Date: Apr 2008
Location: Northwest Louisiana
Posts: 3,424
Really? No one? Bueller?
__________________
"An essential element of a mature democracy is the ability to allow others the liberty to exercise a right that you may find distasteful." --LTB

"Government cannot deny its citizens a right on the off chance that right might be abused." --Unknown
LoadToadBoss is online now   Reply With Quote
Old 03-22-2010, 11:40   #3
Drjones
Senior Member
 
Join Date: Sep 2002
Location: CA, just outside the United States
Posts: 17,908
Blog Entries: 1
Send a message via AIM to Drjones


I really have no clue if you've installed/reinstalled the drivers multiple times (and rebooted in between, I hope) and tried drivers from HP as well as the native Win7 drivers.....

Is there a firmware update for the printer? You could try that....
__________________
The danger to America is not Barack Obama, but a citizenry capable of entrusting a man like him with the Presidency.
Drjones is offline   Reply With Quote
Old 03-22-2010, 11:50   #4
bobby_w
Platinum Membership
Alienigena
 
bobby_w's Avatar
 
Join Date: Nov 2001
Location: South of Houston
Posts: 2,341
I know you don't want to hear this...

But have you shut everything down cold and restarted? Not rebooted but shutdown.

Printer and the PC.

I have a HP 2600n that I had problems with and this fixed it.
bobby_w is offline   Reply With Quote
Old 03-22-2010, 12:28   #5
Wulfgang
Senior Member
 
Join Date: Nov 2008
Posts: 217
Did you assign the new printer as your DEFAULT printer?
If the jobs are disappearing they could be going to a "phantom document printer" instead of your "physical" printer.
Wulfgang is offline   Reply With Quote
Old 03-23-2010, 05:34   #6
LoadToadBoss
IYAAYWOT
 
LoadToadBoss's Avatar
 
Join Date: Apr 2008
Location: Northwest Louisiana
Posts: 3,424
Thanks for the imputs. I've configured thousands of printers in the past and have never had this problem before.
1. Downloaded the latest driver updates from HP
2. Did multiple cold reboots
3. Printer set as default; no phantom printers. The print job shows as pending in the printers/devices window, then magically disappears after what one would expect to be a respectable queue time.
4. No other printer on the network is receiving the print jobs.

Nothing resolved the issue.

RESOLUTION:
Purchased an Epson NX410. Set up went smoothly and printer functions as designed. I moved the glitchy HP4580 to an older XP machine. The setup and configuration went wonderfully. I configured the HP4580 to share on the network and was able to print to it from the Win 7 machine. All is fine now, but it was a bit frustrating.

I was using the right Win 7 setup disk, but the problem seems to be a Win 7 issue.
__________________
"An essential element of a mature democracy is the ability to allow others the liberty to exercise a right that you may find distasteful." --LTB

"Government cannot deny its citizens a right on the off chance that right might be abused." --Unknown

Last edited by LoadToadBoss; 03-23-2010 at 05:40..
LoadToadBoss is online now   Reply With Quote
Old 03-23-2010, 08:43   #7
Drjones
Senior Member
 
Join Date: Sep 2002
Location: CA, just outside the United States
Posts: 17,908
Blog Entries: 1
Send a message via AIM to Drjones


Glad you "fixed" it. As with any new software, there are bound to be random, inexplicable bugs.

Oh well....
__________________
The danger to America is not Barack Obama, but a citizenry capable of entrusting a man like him with the Presidency.
Drjones is offline   Reply With Quote

 
  
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump




All times are GMT -6. The time now is 20:22.




Homepage
FAQ
Forums
Calendar
Advertise
Gallery
GT Wiki
GT Blogs
Social Groups
Classifieds


Users Currently Online: 1,456
411 Members
1,045 Guests

Most users ever online: 2,672
Aug 11, 2014 at 2:31