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Old 05-26-2010, 17:54   #1
airmotive
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Wrist slapped by corporate IT for syncing iPad?

Okay, so we got a very nasty email from my company's IT guy. And the guy is a big enough prick that he will make up and/or blame others for his mistakes. The problem is, I'm not savvy enough on MS Exchange to call him out if he's BS'ing. I'm the only one with an iPad, however there are several people who are connected to the corporate Exchange server via iPhone.
Is there enough info in his email (below) to confirm or deny a BS alert?

The Exchange server has crashed twice in the past week and during the investigation we discovered that the failure was caused due to excessive log files being created because you are synching your I-Pad with your company e-mail.
You must stop this IMMEDIATELY. The I-Pad is an unsupported device and it was connected to the network (via Exchange) without the advice or consent of IT.


Any and all info and advice is greatly appreciated.
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Old 05-26-2010, 18:26   #2
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I wish I could tell you. The only thing I can tell you is: don't get into a pissing match with your company's IT guy.

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Old 05-26-2010, 18:27   #3
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Ask him to prove it. Then tell him to kiss your ass.
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Old 05-26-2010, 20:02   #4
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Ask him to prove it. Then tell him to kiss your ass.
And you will be fired and walked out the door!
What is your IT policy on the iPAD? Do you have one?

I have to tell you as a network admin I get pretty pissed off and sick of all the junk people try to connect to my network.

Did you ASK the IT guy first about connecting an iPAD?
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Old 05-26-2010, 20:34   #5
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Quote:
Originally Posted by Linux3 View Post
And you will be fired and walked out the door!
What is your IT policy on the iPAD? Do you have one?

I have to tell you as a network admin I get pretty pissed off and sick of all the junk people try to connect to my network.

Did you ASK the IT guy first about connecting an iPAD?
If they let them connect iPhones however, you'd think it wouldn't be much different than connecting an iPad...

Or maybe not, who knows..

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Old 05-26-2010, 21:45   #6
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This thread reminds of http://www.thewebsiteisdown.com/

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Old 05-26-2010, 22:30   #7
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It's basicly his network, if he doesnt authorize your device you can't connect it. If you force his hand and he makes policy at your company for devices on the network he will block you from connecting.
A quick google search did come up with others reporting "issues" syncing with exchange and making the ipad unstable and crashing the mail app, which may support the large log file claim.
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Old 05-27-2010, 03:48   #8
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I was under the impression that the iPad connected the same way as the iPhone (which is approved). The setup was identicle.
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Old 05-27-2010, 05:02   #9
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Fist, iPad runs OS 3.2 which is not available yet for the iPhone, so no, it is not identical to the iPhone.

Next, listen to your IT guy, chances are his life is hard enough with the amazingly stupid things people do with their technology. Why not just engage him in a polite conversation about this issue and ask if there's any way for you to sync your iPad To the company network without crashing it.
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Old 05-27-2010, 08:39   #10
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sounds like a bad MS/exchange platform or admin

Get for real, you have notebooks, blackberry, computers, iphones but yet a iPAD thing causes a server to crash.
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Old 05-27-2010, 09:27   #11
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This article might be applicable / similar to the situation your IT guy is facing:

http://www.theinquirer.net/inquirer/...s-banning-ipad

thorn
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Old 05-27-2010, 14:03   #12
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Quote:
Originally Posted by noway View Post
sounds like a bad MS/exchange platform or admin

Get for real, you have notebooks, blackberry, computers, iphones but yet a iPAD thing causes a server to crash.

Twice in the past week I saw a simple, consumer-grade wireless router crash two separate Windows Server 2003 networks. What happens is the server is used to handling DHCP, so when you connect a router to the network and it does the same thing by default, the server freaks out and the whole network goes down.

A simple server reboot fixes the issue (along with disabling DHCP in the router) but you wouldn't think something like that could crash a network, yet I saw it with my own eyes, twice, on two different networks.

SO, it's not too far-fetched to believe that the iPad could somehow cause issues too, since as I noted above, it runs a different OS than any current iphone.
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Old 05-27-2010, 18:17   #13
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Quote:
Originally Posted by noway View Post
sounds like a bad MS/exchange platform or admin

Get for real, you have notebooks, blackberry, computers, iphones but yet a iPAD thing causes a server to crash.
Quote:
Originally Posted by thorn137 View Post

I have to think Princeton, Cornell and G. Washington U. know how to configure a network.
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Old 05-27-2010, 19:44   #14
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sounds like a bad MS/exchange platform or admin

Get for real, you have notebooks, blackberry, computers, iphones but yet a iPAD thing causes a server to crash.
Yes, obviously it's the environment (the one that was stable until the iPad showed up) or the admin (the one who kept things working until the iPad showed up) and not the user or his unauthorized equipment.

People shouldn't assume that all devices are identical and all platforms will support all devices just like plugging a thumb drive into a Windows box.

Sadly, the real IT world is a bit more murky.

Final word, the network belongs to the guy whose job it is to keep EVERYBODY working productively, not the user who thinks it's cool to connect any consumer grade appliance he or she has just run right out and bought.

In my Field Office you can be written up for connecting a thumb drive. The feds don't play.

I spent an hour yesterday finding out who plugged their POS HP into my secure network. I was (understandably) non-plussed that a person who worked there for 7 years and knew darn well better thought nobody would catch him. I really had better things to do than chase him down because he "had" to watch a funny youtube video and our content filter was preventing it. Turns out the content filter still wouldn't let him watch it.

I understand his supervisor intends to write him up and seal a letter in his file over it.

To the OP:

If IT guys strike you as pricks (admittedly, yours may very be one) it's probably because you have very little knowledge of what it is we do and what we have to endure on a daily basis.
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Old 05-28-2010, 05:05   #15
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Quote:
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To the OP:

If IT guys strike you as pricks (admittedly, yours may very be one) it's probably because you have very little knowledge of what it is we do and what we have to endure on a daily basis.
I totally agree. When your network is humming along all the users think you have a very easy job, if they think of you at all.
1 little outage and your skills are suspect.

I had a user set up 2 systems, no need to bother me he knows what he is doing, and he gave a MAC and a Linux system the same IP address. "Isn't that the P we use"?

How about someone who plugs their home whatever into my class D network and they have a netmask of 0xff000000.

And the list goes on and on. Too many dweebs, not enough pink slips.
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Old 05-28-2010, 08:35   #16
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And you will be fired and walked out the door!
What is your IT policy on the iPAD? Do you have one?

I have to tell you as a network admin I get pretty pissed off and sick of all the junk people try to connect to my network.

Did you ASK the IT guy first about connecting an iPAD?
Corporate policy is pretty 'fuzzy'...and is geared more towards forbidding activites which hog bandwidth or use company resources for commercial/criminal/time wasting enterprises.

IPads were not expressly given permission to connect. Neither were iPhones. Of course, he's the one who sent out instructions for connecting iPhones to the email server. And when asked about iPads, he said they connected the same way.

Only after everything came crashing down did he send the email in the OP to me - with a CC to the company president, VP and district manager. I guess that's what really is the sticking point. A phone call would have solved the problem faster and more appropriately. Sending the email was clearly a finger-pointering exercise with the sole intention of tossing someone under the bus.

Fortunately, he sent instruction for connecting iPhones in an email...so there's documentation for that. However, he gave instructions for the iPad over the phone.
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Old 05-28-2010, 08:48   #17
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As a network Admin. It is frustrating when you are walking on eggshells to keep your network secure specially when it gets bombarded everyday. Anything that can create a "back door" to get into the intranet, is look upon with evil eyes by most IT managers. So if your ipad created just that (which more than likely it did) explains his discontent. Exchange Server is not a domesticated animal per say. Many IT guys think that just because they got it up and running, theyr job is done, NOT SO. It takes real skills to configure Excahnge Server to avoid problem like your IT guy had (oviously his is not configured correctly). Give the guy a break and abide by his request. Then asked him nicely if in the future would they make modifications to accept ipads.
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Old 05-28-2010, 10:50   #18
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Only after everything came crashing down did he send the email in the OP to me - with a CC to the company president, VP and district manager. I guess that's what really is the sticking point. A phone call would have solved the problem faster and more appropriately. Sending the email was clearly a finger-pointering exercise with the sole intention of tossing someone under the bus.

Fortunately, he sent instruction for connecting iPhones in an email...so there's documentation for that. However, he gave instructions for the iPad over the phone.
Not that it matters to you but, he likely copied those mucky-mucks because they were ythe ones looking for a head on a platter and he was tasked with providing it.

I don't "tattle" on anybody if the "deed" can be handled in house. If, however my boss asks me for specific info on the "who/what" I'm not about to lie or cover up to him to save a user's hide. Particularly when they should have known better.

I also find it a little interesting that you didn't mention his involvement with allowing you to connect the iPad until several people agreed with the IT guy.

Quote:
Originally Posted by airmotive
I was under the impression that the iPad connected the same way as the iPhone (which is approved). The setup was identicle.
Probably would have been worded "I was told by the IT guy the setup was identical." if there were more truth to the new story.
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Old 05-28-2010, 11:53   #19
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Let's put it this way....
From his email:
"The I-Pad is an unsupported device and it was connected to the network (via Exchange) without the advice or consent of IT." ...That's simply a lie....but I didn't want to start the thread out on such a negative note.

Any differences in wording from one post to the next is simply an effort to make a long story short. Sorry if that confused you. I WAS under the impression the setup was identical. Both before and after the IT guy's advice. And the setup WAS identical.
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Old 05-28-2010, 14:04   #20
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I have to think Princeton, Cornell and G. Washington U. know how to configure a network.
Oh really, are you saying that becuase they are big universities that they are immune and never have problems. Well read just some of the big errors they have made over the years


http://www.informationweek.com/news/...leID=210101877

http://cornellsun.com/node/37474

http://www.kuow.org/program.php?id=17258

edit 2 add:

Still sounds like too me, a badly administrated eXch server or some other unrelated problem and now the iPAD is to be blamed.

I wonder how they are going enforce a iPAD NOT sync'ing to the eXch server or how would the discretely can tell the difference between it vrs a iPhone or anything else as far as that goes. Like to see what they are going todo when 4.0 is release and it suppose to be the same codee iPad or Phone.

Last edited by noway; 05-28-2010 at 14:07..
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Old 05-28-2010, 16:08   #21
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Let's put it this way....
From his email:
"The I-Pad is an unsupported device and it was connected to the network (via Exchange) without the advice or consent of IT." ...That's simply a lie....but I didn't want to start the thread out on such a negative note.

Any differences in wording from one post to the next is simply an effort to make a long story short. Sorry if that confused you. I WAS under the impression the setup was identical. Both before and after the IT guy's advice. And the setup WAS identical.
Sorry, I just don't buy it. First you try to pawn his attitude off as just "being a prick" then you come back later and say he told you how to do it and then blamed you for the SNAFU.

Sorry chief, I'm pretty sure your initial post wasn't an attempt at brevity, it was the truth. You dragging him in later is the act of someone who knows he screwed it up and now wants to deflect.

Being "under the impression" is one thing, being "under the advice" of the IT guy accusing you of wrong doing is "original post" worthy.
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Old 05-28-2010, 16:10   #22
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Oh really, are you saying that becuase they are big universities that they are immune and never have problems. Well read just some of the big errors they have made over the years


http://www.informationweek.com/news/...leID=210101877

http://cornellsun.com/node/37474

http://www.kuow.org/program.php?id=17258

edit 2 add:

Still sounds like too me, a badly administrated eXch server or some other unrelated problem and now the iPAD is to be blamed.

I wonder how they are going enforce a iPAD NOT sync'ing to the eXch server or how would the discretely can tell the difference between it vrs a iPhone or anything else as far as that goes. Like to see what they are going todo when 4.0 is release and it suppose to be the same codee iPad or Phone.
They are wholly separate devices with different OSs and different logs.

I can tell the difference between any device connected to my servers, not just my Exchange server.

Your question is a bit like asking if different tires leave different tread marks.
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Old 05-28-2010, 18:20   #23
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Okay lets start fresh.
Mrs. Airmotive here.
Airmotive (my husband) was posting for me because I did not have an account. He could only write what he heard from me (he wrote the post in the first person to avoid confusion…and to protect his bride’s virtue ;-) ). A little background about the OP: when I started with my company there were only 24 people and no IT policies. As the company grew, so did the IT department, and subsequently the policies. My first “smart” phone was from Verizon and IT connected it to the exchange server. When I bought an iPhone I was told to use the settings entered on my other phone. When I bought my iPad, I did speak with IT. Now part of this is my fault for assuming, but I was never told not do connect with my iPad. I spoke with the director of IT days before I received my iPad. I’ve known this man for five years and we discussed how excited I was. I asked him if I would connect to the Microsoft Exchange Server the same way I did with my iPhone and his reply was, “yes.” You think after living for more than 30 years I would stop assuming things, but…..I assumed he had no problem with me connecting my iPad.

The whole reason for this post was to find out how something like this could happen. I am trying to learn. When I received the email, I INSTENTLY turned the iPad mail off. I am not trying to defend my actions, I was a LAN administrator long ago and I know how frustrating it can be to keep a network running smoothly. I have been out of the field for 21 years; I KNOW things have changed. I also know a network is an exercise in tap-dancing on eggshells. That is why I wanted my husband to ask around and see what he could find out. Any confusion on how my husband’s posts were written are entirely my fault. I hate writing, so I pawned it off on him, as I am not on any forums.

I apologize for any confusion. I know that devices are different, I was just trying to find out how one iPad could crash a system. I truly thought the iPhone and iPad connected to the exchange server the same way.

On another note, I read the articles about the universities banning iPads, and I was ready to believe that the iPad was a system crasher. As I researched further I found this link.

http://news.cnet.com/8301-13579_3-20003513-37.html

I would like to state that I am not trying to stir up trouble; I just like to know the truth. I like to learn and want to understand. I would have spoken to the company IT guy, but he was, understandably, pissed. Didn’t think it was a good time to question him.

PS: Look for future posts by ‘Maleficum’…as soon as eric blesses my new account.


Edited to add: (real) Airmotive here...I hate macs)
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Old 05-28-2010, 20:07   #24
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Okay lets start fresh.
Mrs. Airmotive here.
Airmotive (my husband) was posting for me because I did not have an account. He could only write what he heard from me (he wrote the post in the first person to avoid confusion…and to protect his bride’s virtue ;-) ).
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Old 05-28-2010, 20:59   #25
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I have a hard time believing that there are THAT many people connecting ipads, enough to bog the server down.

That said you shouldn't be connecting any devices that are not issued to you. There are domains with specific policies from software that must be installed on your machine (av) to security policies, and connecting a device such as your ipad to a mail server without these policies being applied to your ipad could expose your mail server to being used to send spam.
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