Glock Talk
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11-02-2010, 17:27
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#1
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America/Italia
Join Date: Sep 2008
Location: East Coast
Posts: 2,098
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putting my xl650 together today and....
they didnt put the parts well nuts and bolts for my casefeed post WTF! so i called dillon and the guy asked me for my customer number and i told him i ordered from enos then the guy was like oh dang ok well whats the number. i laughed. then i told him i scoured the boxes like 3 times to triple check that i didnt have the parts and i let him know that and he made me look in the dillon book to give him the part numbers then i was like i cant believe dillon missed those parts. he then says to me "you mean the parts you probably overlooked! you should have better faith in our troops at dillon!" i wanted to call him an *******. but i was just like send em thanks. nice run on sentance ya?
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-Rob-
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11-02-2010, 17:33
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#2
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Senior Member
Join Date: Sep 2005
Location: CT
Posts: 1,978
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Have a couple of beers and let us know how ya made out 
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11-02-2010, 17:34
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#3
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Conifer Jack
Join Date: Apr 2009
Location: Conifer, CO
Posts: 10,025
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Hey, look at the bright side, now you've got the time to watch the election results.
Jack
__________________
Life is a little bit tragic but mostly magic... Learn to deal with the tragic and CHERISH THE MAGIC
A PACIFIST is someone who won't raise their hands to defend themselves...
A COWARD is someone who won't raise their hands to defend someone else.
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11-02-2010, 17:35
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#4
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America/Italia
Join Date: Sep 2008
Location: East Coast
Posts: 2,098
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Quote:
Originally Posted by GioaJack
Hey, look at the bright side, now you've got the time to watch the election results.
Jack
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i skipped work to vote 
__________________
-Rob-
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11-02-2010, 17:38
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#5
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Conifer Jack
Join Date: Apr 2009
Location: Conifer, CO
Posts: 10,025
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Quote:
Originally Posted by Bello
i skipped work to vote |
Took you all day to decide? Typical flatlander.
Jack
__________________
Life is a little bit tragic but mostly magic... Learn to deal with the tragic and CHERISH THE MAGIC
A PACIFIST is someone who won't raise their hands to defend themselves...
A COWARD is someone who won't raise their hands to defend someone else.
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11-02-2010, 17:38
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#6
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Senior Member
Join Date: Nov 2006
Location: CO
Posts: 12,570
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Quote:
Originally Posted by Bello
they didnt put the parts well nuts and bolts for my casefeed post WTF! so i called dillon and the guy asked me for my customer number and i told him i ordered from enos then the guy was like oh dang ok well whats the number. i laughed. then i told him i scoured the boxes like 3 times to triple check that i didnt have the parts and i let him know that and he made me look in the dillon book to give him the part numbers then i was like i cant believe dillon missed those parts. he then says to me "you mean the parts you probably overlooked! you should have better faith in our troops at dillon!" i wanted to call him an *******. but i was just like send em thanks. nice run on sentance ya?
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Let me introduce you to a "C"apital letter and a Period "."
__________________
Steve
Yes, I post using a phone so my spelling sucks.
Converting Hornady owners to Dillon
one owner at a time.
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11-02-2010, 17:48
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#7
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Jacks #1 Fan
Join Date: Mar 2003
Location: Lynnwood, WA
Posts: 5,681
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Quote:
Originally Posted by Bello
they didnt put the parts well nuts and bolts for my casefeed post WTF! so i called dillon and the guy asked me for my customer number and i told him i ordered from enos then the guy was like oh dang ok well whats the number. i laughed. then i told him i scoured the boxes like 3 times to triple check that i didnt have the parts and i let him know that and he made me look in the dillon book to give him the part numbers then i was like i cant believe dillon missed those parts. he then says to me "you mean the parts you probably overlooked! you should have better faith in our troops at dillon!" i wanted to call him an *******. but i was just like send em thanks. nice run on sentance ya?
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EH...forget about it... ***** happens... I got all mine.
__________________
Glock 3rd Gen G19/G34, 4th Gen G17 FDE, G26,
Dillon XL650 & Super 1050B BLUE Kool-aid drinking team member
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11-02-2010, 18:08
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#8
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Conifer Jack
Join Date: Apr 2009
Location: Conifer, CO
Posts: 10,025
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Quote:
Originally Posted by Colorado4Wheel
Let me introduce you to a "C"apital letter and a Period"."
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pUnCtUaTIoN nAZi.
Jack
__________________
Life is a little bit tragic but mostly magic... Learn to deal with the tragic and CHERISH THE MAGIC
A PACIFIST is someone who won't raise their hands to defend themselves...
A COWARD is someone who won't raise their hands to defend someone else.
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11-02-2010, 18:17
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#9
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Malcontent
Join Date: Jun 2002
Location: North Carolina
Posts: 10,794
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Quote:
Originally Posted by Bello
wanted to call him an *******. but i was just like send em thanks.
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You were going to give him some of that Jersey sweet talk but decided to hold off until the parts showed up
__________________
Drugs are bad because if you do drugs you're a hippie and hippies suck.
Eric Cartman
"If you kill enough of them, they stop fighting."-General Curtis E. LeMay
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11-02-2010, 18:36
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#10
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Senior Member
Join Date: Nov 2006
Location: CO
Posts: 12,570
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I tried to read it but lost my train of thought 1/2 way through.
__________________
Steve
Yes, I post using a phone so my spelling sucks.
Converting Hornady owners to Dillon
one owner at a time.
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11-02-2010, 18:59
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#11
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America/Italia
Join Date: Sep 2008
Location: East Coast
Posts: 2,098
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Quote:
Originally Posted by WiskyT
You were going to give him some of that Jersey sweet talk but decided to hold off until the parts showed up |
thats god damn right wisky! shoulda heard him when i said i ordered from enos almost sounded like he was pissed! 
p.s. c4w its a forum who cares!
p.p.s. now im jealous of you mitchell!
__________________
-Rob-
Last edited by Bello; 11-02-2010 at 19:05..
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11-02-2010, 19:22
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#12
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Silver Membership
Senior Member
Join Date: Feb 2009
Posts: 1,884
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I love when somebody a thousand miles away tells you what you are seeing. I am willing to bet you tore those boxes up and back looking for those bolts. If you are really desperate you could probably get buy with a home depot run.
Good luck man, it sucks but they usually ship the stuff out pretty quick.
__________________
Simply a Flatlander.
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11-02-2010, 19:34
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#13
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America/Italia
Join Date: Sep 2008
Location: East Coast
Posts: 2,098
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Quote:
Originally Posted by n2extrm
I love when somebody a thousand miles away tells you what you are seeing. I am willing to bet you tore those boxes up and back looking for those bolts. If you are really desperate you could probably get buy with a home depot run.
Good luck man, it sucks but they usually ship the stuff out pretty quick.
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no biggy my redding dies are not in yet and i still have my ss press
__________________
-Rob-
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11-02-2010, 19:50
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#14
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Conifer Jack
Join Date: Apr 2009
Location: Conifer, CO
Posts: 10,025
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Ya know, I had the same problem when I was setting up the 1050... after it tried to kill me that is.
Called Dillon with a question about the powder measure, just couldn't get it to seat properly. Explained what was happening, was told that what I described was impossible. Had the gentleman on speaker phone with my son-in-law standing right there, so I guess I wasn't imagining it.
After doing what the gentleman suggested, step by step and letting him actually hear the movement on the phone he opined that I probably had a defective measure and that he would send me a new one. Okay, no problem, that's good service.
When he asked if I had bought the machine new I advised him that it had just been delivered the previous Thursday... shipped from Dillon the Monday prior. I advised him that I had actually bought it from Enos.
I was advised that I had to have the Enos order number for him to look it up and ship the measure. I told him that the Enos number was on my computer which wasn't handy but that I did have the Dillon shipping invoice right in front of me and that it had a plethora of numbers on it. He insisted that I had to have the Enos number.
When I asked him if he could just look it up under my name I was told that it would be like 'looking for a needle in a haystack'. Pardon me... how many 1050's did they ship out on the previous Thursday to someone named Giampapa?
Rather than let my medications get the better of me I advised him that I'd call back later with the information. (Turns out that what he was telling me to do with the measure was the exact opposite of what I was supposed to be doing. My SIL and I finally figured it out.)
Several days later I had to call Dillon back because the case feeder quit working. Different experience entirely. Explained the problem, the gentleman explained that it was probably the microswitch. I advised him that I had my Enos number ready to give to him. Told me it wasn't necessary, he just needed my last name. Within five seconds he had it on the screen in front of him. I knew it was my account because he couldn't pronounce my first name. The gentleman couldn't have been more of a pleasure to deal with.
Guess the service you get pretty much depends on who answers the phone. Overall I've had good experiences with Dillon and I hesitate to take it too seriously just because someone might have been having a bad day.
(I think they purposely treated you shabbily because they knew you were a New Jersey flatlander. )
Jack
__________________
Life is a little bit tragic but mostly magic... Learn to deal with the tragic and CHERISH THE MAGIC
A PACIFIST is someone who won't raise their hands to defend themselves...
A COWARD is someone who won't raise their hands to defend someone else.
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11-02-2010, 19:51
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#15
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Senior Member
Join Date: Nov 2006
Location: CO
Posts: 12,570
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Quote:
Originally Posted by Bello
thats god damn right wisky! shoulda heard him when i said i ordered from enos almost sounded like he was pissed!
p.s. c4w its a forum who cares!
p.p.s. now im jealous of you mitchell! |
No one cares if I understand what you wrote on a forum. Not even my mother.
I would hope you care about how you write. At least just a little.
Of course I was mostly kidding because like I said this just isn't that important.
__________________
Steve
Yes, I post using a phone so my spelling sucks.
Converting Hornady owners to Dillon
one owner at a time.
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11-02-2010, 19:55
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#16
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Malcontent
Join Date: Jun 2002
Location: North Carolina
Posts: 10,794
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Quote:
Originally Posted by GioaJack
Ya know, I had the same problem when I was setting up the 1050... after it tried to kill me that is.
Called Dillon with a question about the powder measure, just couldn't get it to seat properly. Explained what was happening, was told that what I described was impossible. Had the gentleman on speaker phone with my son-in-law standing right there, so I guess I wasn't imagining it.
After doing what the gentleman suggested, step by step and letting him actually hear the movement on the phone he opined that I probably had a defective measure and that he would send me a new one. Okay, no problem, that's good service.
When he asked if I had bought the machine new I advised him that it had just been delivered the previous Thursday... shipped from Dillon the Monday prior. I advised him that I had actually bought it from Enos.
I was advised that I had to have the Enos order number for him to look it up and ship the measure. I told him that the Enos number was on my computer which wasn't handy but that I did have the Dillon shipping invoice right in front of me and that it had a plethora of numbers on it. He insisted that I had to have the Enos number.
When I asked him if he could just look it up under my name I was told that it would be like 'looking for a needle in a haystack'. Pardon me... how many 1050's did they ship out on the previous Thursday to someone named Giampapa?
Rather than let my medications get the better of me I advised him that I'd call back later with the information. (Turns out that what he was telling me to do with the measure was the exact opposite of what I was supposed to be doing. My SIL and I finally figured it out.)
Several days later I had to call Dillon back because the case feeder quit working. Different experience entirely. Explained the problem, the gentleman explained that it was probably the microswitch. I advised him that I had my Enos number ready to give to him. Told me it wasn't necessary, he just needed my last name. Within five seconds he had it on the screen in front of him. I knew it was my account because he couldn't pronounce my first name. The gentleman couldn't have been more of a pleasure to deal with.
Guess the service you get pretty much depends on who answers the phone. Overall I've had good experiences with Dillon and I hesitate to take it too seriously just because someone might have been having a bad day.
(I think they purposely treated you shabbily because they knew you were a New Jersey flatlander. )
Jack |
Maybe they have a problem with pasta fagiole?
__________________
Drugs are bad because if you do drugs you're a hippie and hippies suck.
Eric Cartman
"If you kill enough of them, they stop fighting."-General Curtis E. LeMay
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11-02-2010, 20:01
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#17
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Conifer Jack
Join Date: Apr 2009
Location: Conifer, CO
Posts: 10,025
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Quote:
Originally Posted by WiskyT
Maybe they have a problem with pasta fagiole?
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Oh, rats, I could have made that tonight instead of pizza to eat during my election results entertainment.
No, it's a good thing I didn't, it gives me gas and Dawg has a very sensitive nose.
Jack
__________________
Life is a little bit tragic but mostly magic... Learn to deal with the tragic and CHERISH THE MAGIC
A PACIFIST is someone who won't raise their hands to defend themselves...
A COWARD is someone who won't raise their hands to defend someone else.
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11-02-2010, 20:32
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#18
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Senior Member
Join Date: Jun 2009
Location: Florence, Ky
Posts: 470
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Quote:
Originally Posted by GioaJack
Oh, rats, I could have made that tonight instead of pizza to eat during my election results entertainment.
No, it's a good thing I didn't, it gives me gas and Dawg has a very sensitive nose.
Jack
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LOL. The oposite problem is goin on at my house. My dog has horrible gas and I have a sensitive nose!!!
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Blue Kool-Aid Drinker
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11-02-2010, 20:40
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#19
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Silver Membership
Senior Member
Join Date: Feb 2009
Posts: 1,884
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Giampapa, thats like Smith or Jones very common.
At least in Italy.
I have had similar experience with Dillon. One guy I talked to (i think Jim, I have written down in my notes) was fantastic. Another guy gave me a hard time the two times I called and got him. He was mad because I don't remember when I bought it. I honestly am guessing when I say 7 or 8 years, what is the difference? 
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Simply a Flatlander.
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11-02-2010, 20:42
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#20
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Silver Membership
Senior Member
Join Date: Feb 2009
Posts: 1,884
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Quote:
Originally Posted by WiskyT
Maybe they have a problem with pasta fagiole?
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I haven't had a good bowl of Pasta Fagiole since Nona died some years ago. I stoped ordering it because nothing ever compared to hers. 
__________________
Simply a Flatlander.
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11-02-2010, 21:31
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#21
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Jacks #1 Fan
Join Date: Mar 2003
Location: Lynnwood, WA
Posts: 5,681
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Quote:
Originally Posted by Bello
thats god damn right wisky! shoulda heard him when i said i ordered from enos almost sounded like he was pissed!
p.s. c4w its a forum who cares!
p.p.s. now im jealous of you mitchell! |
No worries Robbo... you'll get her running soon enough. Your about half hour away from loading if you could get your dies set up and bolt her all bolt while waiting for the hardware to arrive. Without dies you kinda hosed...
__________________
Glock 3rd Gen G19/G34, 4th Gen G17 FDE, G26,
Dillon XL650 & Super 1050B BLUE Kool-aid drinking team member
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11-02-2010, 21:54
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#22
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reloading nut
Join Date: Mar 2008
Location: N W Washington
Posts: 7,347
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I thought they had a NO BS warranty!
Maybe Dillon's idea of NO BS is different than mine. When you buy something as expensive as a 1050 you expect it to work when it is new.
__________________
If a man neglects to enforce his rights, he cannot complain if, after a while, the law follows his example.
Without idiots, there would be no baseline for common sense.
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11-02-2010, 22:51
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#23
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Jacks #1 Fan
Join Date: Mar 2003
Location: Lynnwood, WA
Posts: 5,681
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Quote:
Originally Posted by shotgunred
I thought they had a NO BS warranty!
Maybe Dillon's idea of NO BS is different than mine. When you buy something as expensive as a 1050 you expect it to work when it is new.
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You know, there are times that stuff just happens... I have had no issues with my XL650 purchase, up and running immediately... Bello is missing parts... Jack had issues with his 1050. In the end Dillon sets it right always... even with past issues I have had with my SDB's nothing but above and beyond.
I tell you what though, when Mogollon hears about Jacks experience here on this thread... I suspect he's going to be a little bit upset and probably set things back on a even level regarding consistency in CS over there at Dillon. He has done it before when reading a somewhat negative post regarding Dillon CS here and I will bet he will do it again... that's what good CS is all about, management staying on top of it. Once again CUDOS to Dillon.
__________________
Glock 3rd Gen G19/G34, 4th Gen G17 FDE, G26,
Dillon XL650 & Super 1050B BLUE Kool-aid drinking team member
Last edited by Boxerglocker; 11-02-2010 at 23:17..
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11-02-2010, 23:41
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#24
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Senior Member
Join Date: Mar 2009
Location: far north CA
Posts: 423
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Am I the only one who saw the "xl650" in the thread title and immediatley opened it thinking it was about a honda motorcycle? My xr650 engine is sitting in the garage waiting to be put back into the frame.
As far as reloading goes I only have a small investment in a lee classic.
__________________
When in danger or in doubt run in circles scream and shout. --Heinlein
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11-03-2010, 04:11
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#25
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America/Italia
Join Date: Sep 2008
Location: East Coast
Posts: 2,098
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Quote:
Originally Posted by GioaJack
(I think they purposely treated you shabbily because they knew you were a New Jersey flatlander. )
Jack |
believe it or not jack i live in the heights of jersey city! sooooo... that totally makes me not a flatlander 
__________________
-Rob-
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