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Old 02-16-2012, 12:11   #1
Diesel McBadass
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Anyone dealt with taurus?

I have a 669 i got used. Its broke, had my gunsmith look at it and couldn't fix it. He did a strip and said it looked like a previous owner had tried to use a screwdriver to strip it and gouged a piece which is worrisome seing taurus says it doesn't cover abuse and may just use that as an excuse to tell me to screw off (there rep is very bad.) The problem is its not locking up and cylinder comes out on its own. Im wondering what to expect sending this thing in. And what does taurus do if they can't fi it, credit or something?
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Old 02-16-2012, 14:07   #2
Diesel McBadass
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Nobody's had to send one back?
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Old 02-16-2012, 14:10   #3
KennyFSU
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I had a snub-nosed Model 605 .357 that experienced cylinder lockup after < 1000 rounds. Sent it to Taurus in Miami and they rectified the issue in exactly 2 weeks (I'm in Tampa, 4 hours north). I promptly sold it after that.
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Old 02-16-2012, 14:12   #4
Tim151515
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When I dealed with them personally to get replacement parts(that I paid for) I was treated like a second class citizen, and I think I might even be on the waiting list to this day still for a couple of them..even though I placed my order over a year ago. Got super fed up with them and gave it to my LGS to send to them and have it fixed(ironicly, when the GS sent it in it got repaired with the parts they kept me waiting for and was back in their hands, repaired with said parts, in less than 2 weeks.) I said screw them, sold it the day I picked it back up from my LGS towards a cz75 that they had in stock. That was just my experience. I have heard from others that have had better luck, but I cannot speak for them.
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Old 02-16-2012, 14:26   #5
Diesel McBadass
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Im hoping to just fix it up and trade on a smith and wesson. My problem is a prior owner may have actually abused it or just been an idiot in the breakdown. Knowing their rep im half expecting them to blame me and send it back as a useless hunk of steel.
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Old 02-16-2012, 14:31   #6
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Originally Posted by Diesel McBadass View Post
Im hoping to just fix it up and trade on a smith and wesson. My problem is a prior owner may have actually abused it or just been an idiot in the breakdown. Knowing their rep im half expecting them to blame me and send it back as a useless hunk of steel.
Kudos to you for wanting to at least have it fixed before you wash your hands of it. Seems like a lot of people have no problems selling/trading broken guns, and I have to imagine that in a lot of cases the customer buying it has no knowledge that their was anything wrong with it to begin with.
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Old 02-16-2012, 14:33   #7
Diesel McBadass
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Kudos to you for wanting to at least have it fixed before you wash your hands of it. Seems like a lot of people have no problems selling/trading broken guns, and I have to imagine that in a lot of cases the customer buying it has no knowledge that their was anything wrong with it to begin with.
Id throw it away and take the 300 dollar loss rather than screw someone over.
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Old 02-16-2012, 14:49   #8
Batesmotel
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They refused to help me.

Had an early 92 that was eating it's self. The steel slide was chewing up the aluminum frame. The lady at customer service I finally spoke to after several attempted calls told me "That's what you get for being cheap and buying a copy".
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Old 02-16-2012, 14:53   #9
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Taurus' customer service pretty much sucks. In fact, its worse than their guns.
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Old 02-16-2012, 14:59   #10
Diesel McBadass
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Im feeling worse as this thread goes along, good thing ill be getting a 686 though smith is known to stand behind their product.
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Old 02-16-2012, 15:03   #11
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Wow, I was going to say I've worked with them a couple of times, and though they were a little slow in getting my gun back to me, they were helpful and fixed the problems permanently. But it sounds like a few others here were not so lucky.
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Old 02-16-2012, 15:04   #12
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Im feeling worse as this thread goes along, good thing ill be getting a 686 though smith is known to stand behind their product.
The 686 is outstanding.
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Old 02-16-2012, 15:05   #13
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Wow, I was going to say I've worked with them a couple of times, and though they were a little slow in getting my gun back to me, they were helpful and fixed the problems permanently. But it sounds like a few others here were not so lucky.
I've heard some good stories of their customer service. However, they aren't consistent.
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Old 02-16-2012, 15:07   #14
Tim151515
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Yeah, one of the reasons I went with Taurus in the first place(besides the fact that it was cheaper than beretta's 92) was because, in a lot of the reviews I watched and read people would rave about how Taurus has great cs/repair policy and stands behind their products. Now, while I did end up getting my pt92 repaired at the end of the day, I felt very underwhelmed with their service, and felt like the only reason it even got fixed was because I had a larger entity send it to them, but got the old cold shoulder when I tried to deal with them privately. That lead me to believe that they really couldn't care less about the individual customers.

Like I said before however, some claim to have had better experiences with them, but I just can't speak for it.
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Old 02-16-2012, 15:12   #15
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Like I said, they aren't consistent.
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Old 02-16-2012, 15:12   #16
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Nobody's had to send one back?
No, ive had several(and still have 1) and none have ever malfunctioned...sorry.
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Old 02-16-2012, 16:39   #17
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My kid's PT25 required minor repair, sent it on a Monday, came back on Thursday, with an extra magazine (probably to cover the cost to ship to Taurus), and it's worked well since. I can't complain.
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Old 02-16-2012, 18:28   #18
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The 686 is outstanding.
The 586 is back baby! Nice and blue I do not even want a revolver but want a 586, Classic blue S&W steel
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Old 02-16-2012, 20:21   #19
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I had a PT111 that would not fire a round about 1/2 of the time when it was new out of the box. I called Taurus, and they told me to send it in, which I did. About 3 weeks later I received the gun back with a different upper half. It fired every round after that, and I sold it to a friend who knew the history of the gun.

I am not crazy about their semi-auto products, but I did not have any problems with their customer service the one time I needed to have something repaired.
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Old 02-16-2012, 20:26   #20
drewseph
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friends dont let friends buy taurus.

my pt140 wouldnt go through a whole mag without a failure.
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