S&W customer service...
is excellent! I just called because the CT laser on my S&W 638CT stopped working(yes, I tried changing the batteries.). Not only are they sending me a prepaid shipping label, they are also sending me a set of standard J-Frame grips in the meantime, while I wait for my CT grips to get repaired or replaced. I couldn't ask for better customer service, and it makes me even more glad that I own 5 S&W revolvers.
Shooting guns in the following calibers: .22lr, 38spl, 9x19mm, .357 magnum, .45ACP, 5.7x28mm, 5.56x45mm, 6.8SPC, .308 Winchester, 12 Gauge
Rimfire Club Member #702