I was just gonna share my experience with Glock Customer Service.
I recently contacted Glock about a possible crack in my frame and was told it was probably cosmetic. But on further investigation, I realized my G21, manufactured in 2002 was part of the group that Glock had put a recall on the frame due to some breakage of the frame rails. I was given the option of a frame swap with a different serial number with a time frame of 2-4 weeks turnaround or ordering a frame from Austria with the same serial number plus a 1 at the beginning of the SN with a turnaround of 10-12 weeks.
I chose the simple frame swap with the 2-4 week turnaround time. From the day I shipped my G21, to the day it was at my door, it was a total of 16 days. I thought that this was outstanding, considering the back log of orders Glock is dealing with.
I am not a "Glock fanboy", as I believe in buying what you like. I do believe that that this reflects well on their Customer Service. Everyone I dealt with was very helpful and polite. Just wanted to share my experience with y'all. Now I need a day off to shoot it!