[Pwhfirefighter]

I was just gonna share my experience with Glock Customer Service.

I recently contacted Glock about a possible crack in my frame and was told it was probably cosmetic. But on further investigation, I realized my G21, manufactured in 2002 was part of the group that Glock had put a recall on the frame due to some breakage of the frame rails. I was given the option of a frame swap with a different serial number with a time frame of 2-4 weeks turnaround or ordering a frame from Austria with the same serial number plus a 1 at the beginning of the SN with a turnaround of 10-12 weeks.

I chose the simple frame swap with the 2-4 week turnaround time. From the day I shipped my G21, to the day it was at my door, it was a total of 16 days. I thought that this was outstanding, considering the back log of orders Glock is dealing with.

I am not a "Glock fanboy", as I believe in buying what you like. I do believe that that this reflects well on their Customer Service. Everyone I dealt with was very helpful and polite. Just wanted to share my experience with y'all. Now I need a day off to shoot it!

PWH

[fg17]

I to had a very good experience with glocks customer service. The cs person was very helpful and turnaround time was excellent. The only downside was paying for shipping to the factory. S&W and ruger send a prepaid label right a way.

[Pwhfirefighter]

Originally Posted by fg17

I to had a very good experience with glocks customer service. The cs person was very helpful and turnaround time was excellent. The only downside was paying for shipping to the factory. S&W and ruger send a prepaid label right a way.

I agree with the part about the shipping. But on the bright side, I did get a new frame on a 12 y/o gun for the cost of shipping. So I am very pleased and have zero complaints.

[Bruce M]

That does sound like good, fast service, especially given the current backlog in production.

[fg17]

Originally Posted by Pwhfirefighter

I agree with the part about the shipping. But on the bright side, I did get a new frame on a 12 y/o gun for the cost of shipping. So I am very pleased and have zero complaints.

Agreed, the fix/upgraded/new parts were worth the cost of shipping to me.

[Pwhfirefighter]

Originally Posted by fg17

Agreed, the fix/upgraded/new parts were worth the cost of shipping to me.

Exactly. Turns out, I got the "SF" frame and I like it. I knew something felt different. I know it is not a lot of difference, but it is noticeable.

[fg17]

Originally Posted by Pwhfirefighter

Exactly. Turns out, I got the "SF" frame and I like it. I knew something felt different. I know it is not a lot of difference, but it is noticeable.

yep, that's worth it. Just some things the local glock armorer cant do.

[Warp]

When I had to return a malfunctioning Glock to Smyrna, they did a good job. Except that the whole thing took 3+ months. It was a nice conclusion (even with a totally new pistol of a different model), but it was slow. At one point they had my pistol for 8 weeks, IIRC.

Good to hear that isn't always the case.