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Old 02-08-2013, 11:41   #1
QNman
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They came! They came!

Thank you, Brownells!!

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TERM LIMITS NOW!!!

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Old 02-08-2013, 11:52   #2
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When did you place your order?
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Old 02-08-2013, 11:53   #3
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When did you place your order?
Two days after Newtown.
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TERM LIMITS NOW!!!
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Old 02-08-2013, 12:13   #4
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Very nice, I'm waiting for the same thing, order placed the 22nd of December.
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Old 02-08-2013, 12:16   #5
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i ordered mine on 12/29, so i guess i got a ways to go.
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Old 02-08-2013, 12:28   #6
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i ordered mine on 12/29, so i guess i got a ways to go.
I placed my order for a 10 pack from Brownell's on 12/18 and received them yesterday (2/7) if that helps anyone who is waiting.

They had sent me an email after the madness had risen to a fevered pitch assuring me that they would fulfill the order & honor the pre-craziness pricing basically come hell or high water, and were just waiting on PMAG to ship more product...

...and sure enough, they did.

Gotta' love Brownell's!
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Old 02-08-2013, 15:13   #7
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Adolf ordered his in December, and they haven't shipped. I don't think he likes thermelts.
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Old 02-08-2013, 17:59   #8
KiltedSoule
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anyone else get the email apology from Brownells today about the out of order shipments?
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Old 02-08-2013, 18:07   #9
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anyone else get the email apology from Brownells today about the out of order shipments?
Yes, copied below.


Quote:
Dear Folks,

We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on.

And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense.

Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar.

When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up.

The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table.

Best,
Frank & Pete Brownell
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Old 02-08-2013, 18:46   #10
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Quote:
Originally Posted by Durden View Post
I placed my order for a 10 pack from Brownell's on 12/18 and received them yesterday (2/7) if that helps anyone who is waiting.

They had sent me an email after the madness had risen to a fevered pitch assuring me that they would fulfill the order & honor the pre-craziness pricing basically come hell or high water, and were just waiting on PMAG to ship more product...

...and sure enough, they did.

Gotta' love Brownell's!
Hopefully mine will be soon. Ordered mine on 12/19.
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Old 02-08-2013, 19:18   #11
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Originally Posted by KiltedSoule View Post
anyone else get the email apology from Brownells today about the out of order shipments?
Ordered on 12/21, got the apology email today.

Sorry bastards!!!!
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Old 02-08-2013, 19:25   #12
Sierra2223
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Ordered on 12/21, got the apology email today.

Sorry bastards!!!!
Same here..... irate......

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Old 02-08-2013, 19:36   #13
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Hell... I got my mags yesterday, and I STILL got the apology email today... (Of course, I have other items still on backorder, so...)
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TERM LIMITS NOW!!!
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Old 02-08-2013, 21:25   #14
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I placed my order on 12/17 and received on Wednesday. I also received the previous email assuring they would fulfill their back order commitments. From what I've seen, Brownells seems like a stand up company. Those of you upset need to pull your panties out and settle down. They'll take care of you. Just have some patience.

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Old 02-08-2013, 21:33   #15
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Same here..... irate......
Curious as to why you are irate? They acknowledged they had an error in their system. It was brought to their attention, they investigated, rectified it and informed everybody. That is some damn good customer service right there. Not many companies out there that would do that and be so stand up about it.

If you can't wait, feel free to cancel your order and head over to CTD and pick up ONE of their $99.97 pmags that became available this morning. Their availability notice they sent me this morning said they have "plenty" of them. The beauty of supply and demand. Lol

Last edited by Kloogee; 02-08-2013 at 21:34..
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Old 02-08-2013, 21:41   #16
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Anyone thinging of blaming yobama administration?

Or do you think Brownells is solely to blame? I've never had a problem with them, these are trying times brought on entirely by the democraps.

Why don't you call them up and thank them?
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Old 02-09-2013, 00:32   #17
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Quote:
Originally Posted by QNman View Post
Thank you, Brownells!!

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That's... cute.

























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Old 02-09-2013, 00:48   #18
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I also got an apology email.

Ten pack order. I'll have to check my order date. I'm in no hurry. I figure they'll make it eventually....

checked... 12-21
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Old 02-09-2013, 03:30   #19
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That's... cute.

























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your Pmags are breeding!
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Old 02-09-2013, 07:25   #20
Sierra2223
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Originally Posted by Kloogee View Post
Curious as to why you are irate? They acknowledged they had an error in their system. It was brought to their attention, they investigated, rectified it and informed everybody. That is some damn good customer service right there. Not many companies out there that would do that and be so stand up about it.

If you can't wait, feel free to cancel your order and head over to CTD and pick up ONE of their $99.97 pmags that became available this morning. Their availability notice they sent me this morning said they have "plenty" of them. The beauty of supply and demand. Lol
I'm irate because 300 orders were sent out ahead of mine by mistake. So I'm stuck waiting... they did send an email explaining but that was of no solace. They may have rectified it but many of us have to wait still....

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