[Weezer]

I have a trojan that my virus scan wont let me delete. It says MSDL.dll trojan Downloader-ACC cant be deleted. Any ideas? I'm computer illiterate. Thanks!

[Washington,D.C.]

Try running your antivirus program in safe mode and see if that will allow it to be removed.

If your computer is running Windows XP

1. From the Windows Start menu, go to Turn off computer and click Restart.

2. As the computer restarts, watch for a progress bar at the bottom of the screen. press F8 about once every second.

3. Immediately press F8 before the progress bar reaches the right side of the screen.

4. From the Windows Start-up menu, highlight Safe Mode and press Enter.

5. Wait for your desktop to appear, and then make the necessary repairs (for example, uninstall programs or devices).

6. When the repairs are done, restart the computer, and allow it to boot normally.


Alternate:

1. From the Windows Start menu, click Run.

2. In the Open field, type MSCONFIG and click Ok.

3. On the BOOT.INI tab, check /SAFEBOOT.

4. Click Restart when prompted.

[Washington,D.C.]

http://support.microsoft.com/?kbid=315222

[Washington,D.C.]

PROCEDURE:
1.Turn off System restore http://vil.nai.com/vil/SystemHelpDoc...SysRestore.htm

2.Reboot to the "Safe mode" http://service1.symantec.com/SUPPORT...rc=sec_doc_nam

3.Show hidden files http://www.xtra.co.nz/help/0,,4155-1916458,00.html


run your antivirus

Go to

http://housecall.trendmicro.com/

http://housecall.trendmicro.com/hous...start_corp.asp

http://www.trendmicro.com/spyware-scan/

[Zoolander]

Originally posted by Weezer

I have a trojan that my virus scan wont let me delete. It says MSDL.dll trojan Downloader-ACC cant be deleted.

http://www.google.com/

Go to any 'search engine', type in the exact trojan name, scan the results for a removal tool/guide.

(BTW Washington, D.C. is very helpful, he should mod this forum.)

[DWavs]

Originally posted by Zoolander


(BTW Washington, D.C. is very helpful, he should mod this forum.)

Don't worry...I'm here.

[Roland-G23]

Try Trend-Micro's House Call free web-based scanner at www.antivirus.com

It found stuff that McAffee and Symantec missed, plus it links to detailed instructions in how to remove the pesky ones.

[Weezer]

Originally posted by Washington,D.C.
Try running your antivirus program in safe mode and see if that will allow it to be removed.

If your computer is running Windows XP

1. From the Windows Start menu, go to Turn off computer and click Restart.

2. As the computer restarts, watch for a progress bar at the bottom of the screen. press F8 about once every second.

3. Immediately press F8 before the progress bar reaches the right side of the screen.

4. From the Windows Start-up menu, highlight Safe Mode and press Enter.

5. Wait for your desktop to appear, and then make the necessary repairs (for example, uninstall programs or devices).

6. When the repairs are done, restart the computer, and allow it to boot normally.


Alternate:

1. From the Windows Start menu, click Run.

2. In the Open field, type MSCONFIG and click Ok.

3. On the BOOT.INI tab, check /SAFEBOOT.

4. Click Restart when prompted.

It worked! Thanks so much!

[Washington,D.C.]

A good trojan removal tool here

http://www.majorgeeks.com/remover.exe_d4638.html

Good to scan the pc.

[Soujurn]

Originally posted by Roland-G23
Try Trend-Micro's House Call free web-based scanner at www.antivirus.com

It found stuff that McAffee and Symantec missed, plus it links to detailed instructions in how to remove the pesky ones.

Yeah, but it won't scan with Firefox browser. It says it only supports IE. :(

[Washington,D.C.]

Originally posted by Soujurn
Yeah, but it won't scan with Firefox browser. It says it only supports IE. :(

Trendmicro's online scanners are pretty good.They now have both virus and spyware scanners online.

BitDefender's online scanner is good too.It only works in ActiveX enabled browsers too.


http://fr.bitdefender.com/scan/license.php

[Washington,D.C.]

This one may work with Firefox

http://security.symantec.com/sscv6/d...&venid=gateway

I haven't tried it.