[Upshot]

I've never posted here but lurk around and read occasionally, but this story was enough for me to register so I can comment. I can tell you for a fact as I live and work in Springfield MO, that Steve/EDI Plus is absolutely the worst you will find. This guy is a top-of-the-line *******. I've bought two guns from him in the past, and both were miserable experiences. A handful of my friends have tried to buy guns from him and only one ended up actually getting one.

As pure dipchits go, Steve is first class. He sells guns 15 bucks cheaper than everybody else, but I sure as hell have no idea how that helps him when the moment you walk into his gun shop you are going to be belittled and condescended.

I don’t know anybody that wouldn’t pay an extra $20 to have good customer service.

I’ll never go back, my friends will never go back, and most people that have ever shopped there have similar stories and will never go back.

[Blitzer]

Any more I tell them when they are Richard Craniums and walk out. Over priced guins and extreamly low IQs make me want to throw up!

[bbeach]

Well today was a welcomed change! First time visiting Pistols Plus in Lake Ozark, MO (right off HWY 54)... FANTASTIC Customer Service! Very knowledgeable salesman, we talked guns for a bit, talked about some different ammo! He didn't have the magazines I was looking for in stock but offered to order them in and either ship them to me or call me when they came in. Super Nice guy and very very nice gun shop! One of the nicest shops I've ever been in. Huge selection of pistols too all on a big glass wall box. A lot of Glock stuff too - shirts, polos, range bags, etc. Anyway just thought I'd comment on a good shop to go with the bad one!

I knew there were good ones out there!

[QNman]

Originally Posted by bbeach

Well today was a welcomed change! First time visiting Pistols Plus in Lake Ozark, MO (right off HWY 54)... FANTASTIC Customer Service! Very knowledgeable salesman, we talked guns for a bit, talked about some different ammo! He didn't have the magazines I was looking for in stock but offered to order them in and either ship them to me or call me when they came in. Super Nice guy and very very nice gun shop! One of the nicest shops I've ever been in. Huge selection of pistols too all on a big glass wall box. A lot of Glock stuff too - shirts, polos, range bags, etc. Anyway just thought I'd comment on a good shop to go with the bad one!

I knew there were good ones out there!

That's good to know... I get through that area from time to time on business. I may have to stop in and buy something!

[bbeach]

It doesn't look like a very large gun shop from the road, but wow inside was really nice! And they have two rooms of Assault Weapons for display that was really neat to look at too!

[QNman]

Originally Posted by bbeach

It doesn't look like a very large gun shop from the road, but wow inside was really nice! And they have two rooms of Assault Weapons for display that was really neat to look at too!

Wow! They sell full auto weapons there? (Sorry, I couldn't resist - the anti's even have US calling them "assault weapons" )

Seriously though, I look forward to getting that way!

[4095fanatic]

I hate to say it, but I usually just buy online... even with shipping and FFL fees it's usually cheaper. Only exception I make is for GLOCKs, due to local shops pretty much all offering the same discounted price within $25.

[Abull]

Wish I had seen this sooner. Steve, what a guy! I live about 70 miles away in his home town, I have bought a couple of guns from him. I first heard of him from a guy working at Wilson Combat, told me what he was like and what to expect. First time in it was like pulling teeth to get waited on. After I bought the first gun it got easier and went from there. Of course, finding out I knew his Brother and Dad gave us something to talk about which helped. But I have seen people walk in, stand around and never get waited on! Heck of a way to run a business. Always seems to be selling to LEO when I was there, which was before he moved south to Nixa. Still the cheapest I can find on most guns and I wouldn't rule out buying another from him. My wife says we get along because I'm an a##hole just like him! Not a very nice thing to say!

Abull

[Lynxkcg]

As a retail salesman since the day I turned 16, it sickens me to hear these stories. Unfortunatly, around Memphis it's like this. There are 2 big ranges in Memphis, one has about 12 lanes and is about 40" long with a dirt berm indoors, they don't have a lot of stuff to rent, but they are the nicest people and have always treated me great.
The range on the north side of town has nicer facilities, but I've only had a good trip maybe 30% of the time. Just because I'm only 21 doesn't meen I don't know safety. I prefer earplugs to headphones and it never fails that someone working there grabs me when I walk to the range entrance to tell me that I need hearing protection. Thier consistency is a little off also. I took my girlfriend to shoot 3 times while she was 19 and 20 with no problem. The 4th time we had been shooting for almost half an hour before we were stopped and told she had to leave because she was under 21. We explained that we had done this before and all we were told was "Well he(previous employees) ****ed up, ya'll need to get on outta here." He then refused to give me a refund on the rental and lane fees(we paid 15$ for a lane for an hour, sholdn't I get 7.50$ + half the rental fee back?). We eventually got our refund from another worker after he picked up a gunrag and quit acknowledging us.

[502_Eagles]

Two of my favorite places to go. Guys are good honest people, good prices and good service. First time I walked into Horizon I told the guy I was just checking it out because of the limited selection in Flag. He told me if I needed any help just ask, and that he could order me parts if they didn't have them in store. Bear Arms has some of the best prices I've found and the guys are nice and answer questions instead of laughing. Got my Glock 21 with factory night sights and a surefire for $500. Went to another store to by something a month later and they asked how much I paid for the light, couldn't believe that it pretty much came with the gun.

[wayne]

I must have caught Steve on a good day because the only time I went to his store(before he moved to Nixa), He waited on me immediately and went in the back and got out the guns I was interested in looking at. He didn't say anything out of line or act like an a**hole. I know a lot of people who he treated like crap.

Wayne

[Jwhargrove]

Originally Posted by Blitzer

Maybe a group of us should drop in and sing a few rounds of kumbiah and ask Steve how he feels about P22s and giving away free literature!

EDI Plus 1250 Kinder
Nixa, MO 65714 417-724-0181 (P)
417-724-1002 (F) ediplus@gmail.com

[Civitas]

Reminds me of Julia Roberts in "Pretty Woman". The shop keeper is rude so she goes elsewhere to make huge purchases. On her way home she walks into the rude shop, lets them take a look at her new clothes and boxes of stuff she is carrying.... and says:
"Big mistake... BIG MISTAKE!"

[Jwhargrove]

Reminds me of a spoiled little brat that never had to work hard for anything. You have to appreciate your customers, and most of all, your good name.

[JohnKSa]

Originally Posted by T. R. Graham

I make my living by manufacturing firearms and doing firearms customization.

The CUSTOMER is the entire reason why we are in business. They are not there to waste our time.

Some folks forget this.

TR Graham
The Glocksmith
Riflesmith, Elk River Tool & Die

Years ago, Mr. Graham used to live in my area and frequently had a table at the local gun shows. I always tried to go to his table and watch him work for awhile if he was at a show I attended--I've still never seen anyone who could detail strip a glock as fast as he did.

Not only is he obviously very good at what he does, he was always willing to answer questions politely and with a smile on his face, even when the person was clearly not going to buy anything and even when the question was one he'd clearly heard a million times since that morning.

It has to have been around 15 years since the last time I saw him at a gunshow, but that kind of attitude makes a lasting impression.

[hollywood_5150]

I was reading all of this and wanted to laugh. I have been dealing with Steve for over 10 years, and frankly this is the only shop I go to. His prices are the best, and if you are kind enough to wait until he is finished with his other customers, I find Steve to be quite friendly. The one thing you have to remember, when I am in his shop it is usually full of customers, and only one Steve to wait on them. If I am busy at work and someone says "I'm just looking" I will go to the next person. If you would have said "I called about the P-22 mags" he would have known who you were. I was in his store on a Saturday 2 weeks ago for about 45 mins., and he sold 9 guns while I was there so I think he stays fairly busy. So, complain all you want. He may be blunt and to the point, but it's his business. And all the cronies you mentioned, I'm guessing most of the time they are Springfield, Nixa, Ozark or Greene County officers, and very good customers.

If you don't like it, shop somewhere else. He's been in business a long time, so he must be doing something right. Or better yet, open your own shop so we can talk about you.

[Jwhargrove]

Originally Posted by Blitzer

Capitalzation and puctuation would help if you really want us to read your posts.

As you misspell capitalization?

[Jwhargrove]

Originally Posted by hollywood_5150

I was reading all of this and wanted to laugh. I have been dealing with Steve for over 10 years, and frankly this is the only shop I go to. His prices are the best, and if you are kind enough to wait until he is finished with his other customers, I find Steve to be quite friendly. The one thing you have to remember, when I am in his shop it is usually full of customers, and only one Steve to wait on them. If I am busy at work and someone says "I'm just looking" I will go to the next person. If you would have said "I called about the P-22 mags" he would have known who you were. I was in his store on a Saturday 2 weeks ago for about 45 mins., and he sold 9 guns while I was there so I think he stays fairly busy. So, complain all you want. He may be blunt and to the point, but it's his business. And all the cronies you mentioned, I'm guessing most of the time they are Springfield, Nixa, Ozark or Greene County officers, and very good customers.

If you don't like it, shop somewhere else. He's been in business a long time, so he must be doing something right. Or better yet, open your own shop so we can talk about you.

The original post said that some guy standing behind the counter who said "he didnt work there" yelled to Steve from behind the counter. How could you know that if you never have been there before if "Steve" was with a customer? And most people don’t like attitudes from store keepers especially if they intend to spend some money.

I find that loud mouth people with attitudes have a following of people that want to kiss their ***** and be "in" with them. I have one in my neighborhood that laughs at the other guys that try to buddy with him behind their backs. He too will be a jerk to people, talks about his fighting days, loud, belligerent and these guys just hover around him. I don't do that and visits me and is always cool with me.

Yep, guys like Steve always have a following of ***** kissers. It's not his "great" prices that keep you there Hollywood. But if his business is lucky to be successful despite his attitude, think how well he would be if he just treated people with common courtesy. I bet he gets bent out of shape if somebody talks to him like that.

I will "find" a better price if I have to before I give that guy my money. Gun elitist is what he sounds like. Wish his store were in Texas, I would visit him today.

[Cody Jarrett]

Throw the brochures on the floor and walk out.

[Jwhargrove]

Look at him in the eyes, throw them on the floor. Exactly right. Then turn and walk out the door.
This guy would have to chase you out the door to uphold his rep with his buddies.
Thats when you have your phone ready to dial 911.

[AR-Jim]

Originally Posted by hollywood_5150

I was reading all of this and wanted to laugh. I have been dealing with Steve for over 10 years, and frankly this is the only shop I go to. His prices are the best, and if you are kind enough to wait until he is finished with his other customers, I find Steve to be quite friendly. The one thing you have to remember, when I am in his shop it is usually full of customers, and only one Steve to wait on them. If I am busy at work and someone says "I'm just looking" I will go to the next person. If you would have said "I called about the P-22 mags" he would have known who you were. I was in his store on a Saturday 2 weeks ago for about 45 mins., and he sold 9 guns while I was there so I think he stays fairly busy. So, complain all you want. He may be blunt and to the point, but it's his business. And all the cronies you mentioned, I'm guessing most of the time they are Springfield, Nixa, Ozark or Greene County officers, and very good customers.

If you don't like it, shop somewhere else. He's been in business a long time, so he must be doing something right. Or better yet, open your own shop so we can talk about you.

Hi Steve.

[Civitas]

Originally Posted by James Cox

THANK YOU!
Not all of us are inconsiderate rude jerks. We're out there, just gotta know where to look

Maybe this is a regional thing? I've been to gun shows and gun stores all over the South, and I've never been treated discourteously. I've gotten bad info and been asked to pay ridiculously high prices, but nobody has ever been rude to me.

And I am amazed at how many people from Missouri are on this forum. You guys must be armed to the teeth out there.

[RichardB]

Is there a basis for a law suit by the parties discussed this way in a public forum. Nothing is private on the internet.

[Civitas]

Originally Posted by RichardB

Is there a basis for a law suit by the parties discussed this way in a public forum. Nothing is private on the internet.

America is the land of litigation and just about anyone can sue anyone else over just about anything. But in cases of libel or slander, truth is an absolute defense. Just don't say anything that is false and you are ok.

[Jwhargrove]

Originally Posted by RichardB

Is there a basis for a law suit by the parties discussed this way in a public forum. Nothing is private on the internet.

Do you read any false libel in here? One person expressed their experience with Steve the owner of the establishment and based on that and now other input, we have a forum.

Just like the word of mouth passes around if you give good service, it works the other way too. It's called consequences!