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Old 07-14-2009, 15:07   #161
DocBlackAdder
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I just found this forum when I was searching for the business hours for Steve's shop and felt I should throw in my two cents. (skip this message if you really don't care about my opinion.) (and by the way, I'm not Steve or one of the guys that always hang out in his store either.)

I've been a customer at Steve's for about 5 years now, but in that time I've only gone into his store maybe 15 times. Lately, there's been a gap of a couple of years time between visits because I'm trying to cut down on spending so much on new guns.

Steve IS rude. He's an a**hole. He knows it and admits it, I've heard him say it to me before. That's nothing. I have to work with people like that every day that are worse than he is. Do you remember the Soup Nazi from Seinfeld? That is basically what Steve is, except with guns. But I saw an interview with the chef that the Seinfeld writers based the Soup Nazi character on, and in that interview he said, "I don't have time to waste on people who don't know what they want. Come in, pay, get your soup, and get out so I can help someone else." That's pretty much what Steve is like. Most of the times that I have bought guns from him went something like this: I go in, when he's free I tell him what I want, leave a $100 deposit, a few weeks go by and then he calls me up and tells me to come get my gun. Simple. If you go in there and ask him the difference between a .38 Special and a .380 ACP, unless you are a girl, he'll go help someone else who knows what they want before they walked in the store. Some customers don't like this. I do because getting at least a 10% lower price than any other gun store in town allows me to put up with people like that. (that's $100 less for a $1000 gun!) One gun I bought for about $500 dollars he sold to me for around $75 less than a couple of other places in Springfield wanted for it. Now if I had money to burn or had a bigger ego, I probably wouldn't shop there. He also has told me before (after he couldn't get a gun I was trying to order) that I could order it from the manufacturer and have it shipped to him and he wouldn't charge me any transer fee. I've never had a gun store accept a transfer without getting at least $20 for it.

I wouldn't recommend calling him on the phone. It took me about 3 times to learn that it's a waste of time to try to talk to him on the phone. One time he even just said, "Come on down here and we'll talk about it" when I asked him the price for something. Most of the time I think people just end up getting confused after trying to have a phone conversation with him.

Steve has always seemed to me to be someone who does his business because he enjoys it and it's a tax-deductible hobby. I don't think he needs income from it (I don't know if this is true or not.)
If he gets enough to pay the rent, he really doesn't need any more customers that month, so why work that hard to sell to people? If I didn't need money, I would definitely want to see fewer people at my office also.

As for the other gun stores in the area:
Doc Holliday's in Ozark: excellent, low prices for special orders, but keep in mind that it is primarily a pawn shop. I've got nothing bad to say about them other than it is hard to get in touch with the owner when you need him.
Cherokee Firearms in Springfield : Very friendly, good prices, but the entire store is smaller than most people's bedrooms. Probably wouldn't mind ordering stuff for you, though.
Bass Prop Shops in Springfield: Good service, HUGE selection, HUGE prices (at least it was like that the last time I went in about 2 years ago.)

Over in Joplin there was a place called Steve's Trading Post (different Steve). I bought a safe and a couple of guns from him before and he's got a great store. BIG selection. Prices were a bit higher than a lot of places, but I really did like that store.
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Old 07-17-2009, 11:01   #162
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I'm new here and I'm also from Mo. as you can tell by my user name.
I totally understand the feeling of the scenario you are describing. One of my local shops here in SE Mo. kind of treated me the same way the first time I went in there. Though I wasn't necessarily treated "rude" I got the impression that they thought I was just another "green horn" that they would have to baby sit and answer a bunch of questions for throughout the store. Until I started talking reloading, powders, pet loads, and component availability with a couple of older gentlemen customers, then they were all ears. After shootin the reloading bull with these two gents for about 5 min. I noticed 3 of the guys who worked there at the end of the aisle eavesdropping on our conversation. Before I left the store I had all 3 of them gathered around me asking questions.
Now who's the customer and who's the employee?
I guess they decided that I did know a little something about the craft? Never assume that a person is an idiot until proven otherwise. I treat everybody the same unless they show me that they don't deserve my respect, which happens very rarely.
Next time you get treated unfairly, or treated like you don't have a clue, just start speaking their language and use it against them. Dazzle them with brilliance and you would be surprised how quickly they will come around.
As for Steve, I've seen his kind before and I tend to steer clear of those type of people. Mainly because I don't deal well with conflict (if you know what I mean?) and there is absolutely no reason whatsoever to expose yourself to that type of demeaning experience. Just walk away and spend your money with people who appreciate it!
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Old 07-17-2009, 11:23   #163
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to DocBlackAdder:
I just bought a Glock 20 from a gun shop that I had never been to before, and it was just like the Cherokee Firearms you mentioned. Small store about the size of your living room, hardly any guns for sale in the shop, very little inventory, but a super friendly guy and the cheapest that I could find on this pistol. He was a full 65$-$80 cheaper than the next best price! I told him what I wanted, he checked his availability, and said yep I can get it. I paid my money and the Glock 20 was there the next Thursday which is when they deliver. Same Glock as everybody else's, but a whole lot cheaper. He told me that he makes $25 bucks over cost, and I can believe that. I don't mind giving him a plug either.
T&S Outdoors in Potosi, Mo. -573-438-6443 the owner's name is Tony. Super nice guy.
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Old 07-17-2009, 12:51   #164
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There is one gunshop around here that has employee's similar. I think you should gather a bunch of your friends and picket that dealer, on public property of course, and make it clear to anyone watching, why your picketing this looser. I don't care if he is a gun dealer, he had no right to treat a customer in the manner he treated you and I would make it my new pet project to let all his potential customers know how he treats customers.

I once had a similar experience at McDonalds, I purchased a 10 pc chicken nugget with fries and a coke after finishing a 12 hour long shift at the ER. The nuggets were all stiff as cardboard and all I can say is that the dehydrated pork patty in an MRE would taste better dry than these nuggets did. I went to the counter and asked for the manager and some girl came up with her shirt hanging out of the pants, dirty to boot and said yeah what's the problem? I told her and she said thats all they had take it or throw em away.

I got her name, store number and wrote McDonalds a very long letter explaining what happened and that I would also inform all hospital employee's via the payday newsletter to avoid this McDonalds at all costs, I then proceeded to picket, on public property, this McDonalds, with a nice big sign letting people know that if your food was awefull how they'd treat you when you tried to get decent food.

The store manager came out and informed me he'd called the cops and that he'd charge me with slander, like I was worried lol. PD arrived and after talking to me informed the manager I was on public property, the sidewalk, and that they could do nothing. I was there for 3 days in a row before I got an answer back from corporate saying how sorry they were about my treatment and the lousy food and enclosed were $20 in McCoupons, on the 4th day picketing the manager came out and informed me that the employee, who happened to be the assistant manager had been demoted back to line and offered me more McCoupons to stop picketing.

My entire goal was either her firing or demotion, the McCoupons from Corporate and the store I gave to the kids cafe, an after school place for kids who's parents aren't at home after school due to work.
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Old 07-17-2009, 13:21   #165
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If you actually spent four days of your life picketing because of McNuggets, you must not have a life. Restaruant or gunshop, i don't care how they treat me as long as I get what i want from them. And it doesn't matter if they have the best customer service in the world if they dont have the product/price. Get a thicker skin and you'll get along better in today's world.
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Old 07-18-2009, 10:40   #166
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If you actually spent four days of your life picketing because of McNuggets, you must not have a life. Restaruant or gunshop, i don't care how they treat me as long as I get what i want from them. And it doesn't matter if they have the best customer service in the world if they dont have the product/price. Get a thicker skin and you'll get along better in today's world.
I actually have a great life, I'm an RN married and the wife is an MD, getting ready to move into a house we both custom designed and had built. It's the principle behind it all. You, it seems don't mind if people walk all over you, and that's fine, if it suits you in your life. Working as an ER nurse, I do indeed have a thick skin, having to deal with all sorts coming in for treatment who all think they are dying and need to be treated right away, and when they aren't, well, you get the idea, at least I hope you do anyway.

I for one refuse to go through life letting anyone walk over me.
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Old 07-18-2009, 10:54   #167
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Old 07-18-2009, 14:25   #168
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"My entire goal was either her firing or demotion"

Very Macho, picking on a minimum wage employee. I have censored the rest of my thoughts.
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Old 07-19-2009, 11:24   #169
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"My entire goal was either her firing or demotion"

Very Macho, picking on a minimum wage employee. I have censored the rest of my thoughts.
Oh mercy me, you've censored your thoughts................

Minimum wage, or high wage earner, BOTH should take pride in their work, their actions reflect both on them and the company they work for, I don't care if your picking beets at a farm, do it to the best of your ability and don't ***** about it. If you don't like the job, either go back to school or get another job, but you should do the job you have to your utmost.

That's the problem in this country now, no one wants to work hard at their job. I started out in the Navy out of high school then went on to do my compulsory service in my second country, then back here I went back to school and obtained both an Associates degree along with my LPN licensure, and after working as an LPN I went back to school an obtained my Masters of Science Nursing degree. I do remember back when I was 16, I worked Dairy Queen, and I gave it the best I had, always with a smile, never once letting a bad day carry on to the customer.
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Old 07-19-2009, 13:28   #170
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Quote:
Originally Posted by solomansousana View Post
There is one gunshop around here that has employee's similar. I think you should gather a bunch of your friends and picket that dealer, on public property of course, and make it clear to anyone watching, why your picketing this looser. I don't care if he is a gun dealer, he had no right to treat a customer in the manner he treated you and I would make it my new pet project to let all his potential customers know how he treats customers.

I once had a similar experience at McDonalds, I purchased a 10 pc chicken nugget with fries and a coke after finishing a 12 hour long shift at the ER. The nuggets were all stiff as cardboard and all I can say is that the dehydrated pork patty in an MRE would taste better dry than these nuggets did. I went to the counter and asked for the manager and some girl came up with her shirt hanging out of the pants, dirty to boot and said yeah what's the problem? I told her and she said thats all they had take it or throw em away.

I got her name, store number and wrote McDonalds a very long letter explaining what happened and that I would also inform all hospital employee's via the payday newsletter to avoid this McDonalds at all costs, I then proceeded to picket, on public property, this McDonalds, with a nice big sign letting people know that if your food was awefull how they'd treat you when you tried to get decent food.

The store manager came out and informed me he'd called the cops and that he'd charge me with slander, like I was worried lol. PD arrived and after talking to me informed the manager I was on public property, the sidewalk, and that they could do nothing. I was there for 3 days in a row before I got an answer back from corporate saying how sorry they were about my treatment and the lousy food and enclosed were $20 in McCoupons, on the 4th day picketing the manager came out and informed me that the employee, who happened to be the assistant manager had been demoted back to line and offered me more McCoupons to stop picketing.

My entire goal was either her firing or demotion, the McCoupons from Corporate and the store I gave to the kids cafe, an after school place for kids who's parents aren't at home after school due to work.

Ass hats need put in their place, minimum wage or not.
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Old 07-24-2009, 11:12   #171
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Ass hats need put in their place, minimum wage or not.
I agree. If you are an employee and you treat the customer unfairly, you should start looking for another job, because you may not last long at your current one. Sometimes it takes someone picketing for the true owners of the company to know what's going on in their store.

Kind of like the growing dissatisfaction with our current "president/saviour" of the United States. Many people don't notice huge financial demands being made of them (deficit spending, higher taxes, higher inflation) unless other people shout loudly enough about it.

Now if the person you had a problem with is the owner of a company, like Steve, all you can really do is shop somewhere else unless you were cheated out of money and can take him to court. Picketing wouldn't really accomplish anything because it only makes a difference if the bystanders who see you picketing are potential customers of the business. The bigger the business, the more people you affect by being out there. Steve's place is out on the edge of town and not very much traffic goes on that dirt road.
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Old 07-24-2009, 11:13   #172
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Oh mercy me, you've censored your thoughts................

That's the problem in this country now, no one wants to work hard at their job. I started out in the Navy out of high school then went on to do my compulsory service in my second country, then back here I went back to school and obtained both an Associates degree along with my LPN licensure, and after working as an LPN I went back to school an obtained my Masters of Science Nursing degree. I do remember back when I was 16, I worked Dairy Queen, and I gave it the best I had, always with a smile, never once letting a bad day carry on to the customer.
Were you really in the Golani Brigade?
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Old 12-08-2009, 10:19   #173
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I will admit to being a Steve Chronie. I will also say that over the last 10 years of doing business with him, he has proven to be a GREAT FRIEND.
Most of what you have heard in these posts is true. Some of the days some of the time. But I can say from years of experience, that your talking about a guy that would do ANYTHING for a friend.
I have seen him go above and beyond for customers just walking in off the street. He doesn't need tire kickers. But if your serious, and can wait for your turn. He will spend more one on one time with you than I've ever seen any dealer do with anyone.
To each his own. I know that there are alot of people out there that don't like the gun Nazi Steve. Over all I would say its their loss. He has been in business for a long time, and this thread will not make or brake him. For the buyers (not lookers) know where to go for the best deals.

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Old 12-08-2009, 10:21   #174
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I think gun stores, as a group, are the worst retail experience in America, bar none.
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Old 12-08-2009, 10:43   #175
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This is the great thing about this country. No one forces us to shop with people who act like A-holes. Could they be a good person? Sure. Could they be the best of friends to people he knows? Sure. But when doing business, being a people person goes a long way.

Treat me with respect and I'll be more likely to give/continue giving you my business. Treat me like an A-hole and I'm perfectly free to let people know of my experiences in your business. Being polite goes a LONG way. Do you have to be polite? No. Thats the other beauty of freedom. You are free to be a jerk while doing business, you just can't complain when word gets out and your business suffers (actually you can complain as this is a free country, itll just fall on deaf ears)
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Old 12-08-2009, 11:27   #176
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Couple quick bad stories:

Jims' Pawn & Gun in Fayet-nam: Had absolutely horrible help behind the counter in the '80's and when I tried them again in the '90's. They were running mouth know-it-all's and you'd be lucky to even get a word out. Before you could finish a question they'd tell you what you really needed or wanted. Haven't been back since.

Went into a well-known gun shop just the other day here in Tidewater, VA. The sales dude immediately started bad mouthing the gun and manufacturer I asked about but without anything to back it up. After handling the gun I left. Went to the gun show Saturday (in the same town) and bought that gun from a dealer who was interested in selling one. At a significantly lower price I might add!

Good story: Want to deal with someone who is great? Ed's Gun Shop in Vass NC. I've known him since I drove a Pepsi truck (early 1990's) when his store was still in Southern Pines. He's always been one to listen to you then help you out. Good prices too.
I live down the road from Ed's, do all my business with him. Good store with great prices! I feel the same about Jim's. Jim tried to lobby against gun shows years ago because he didn't want to compete with them. I was told he is the reason that no reloading stuff is sold at the Fayetteville shows.
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Old 02-03-2010, 23:35   #177
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Just happened onto this thread - and man it's along one ;-)

I too am a customer of Steve's (EDI+). It is easy to get off on the wrong foot with Steve which is a shame. He is a fair and honorable businessman. He has the BEST prices in the area. Post #161 above pretty much sums up my experience with Steve. I can tell you I bought a NIB RRA AR15 from him for $100 less than I could at any other store in the area. Steve tries to deal direct with as many manufacturers as possible and I think that's the reason he has such great prices.

Steve also has a "fun shoot" the last day of the year at a local private range for all his customers. This is not a cheap event - the food is superb and there's tons of it.

I think the biggest thing with Steve is he isn't much interested in tire kickers or someone who wants to debate the benefit of one caliber over another. He likes to limit his clients to people who have done their homework and come in ready to place an order or buy. He will stand behind the product, give you the best price around and be a good friend once he knows you.

My suggestion is to do all your shopping around before you go to EDI+. If you really are ready to buy and you know what the item costs at the other places you will be happy you went to EDI+.
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Old 02-04-2010, 11:59   #178
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Just happened onto this thread - and man it's along one ;-)

I too am a customer of Steve's (EDI+). It is easy to get off on the wrong foot with Steve which is a shame. He is a fair and honorable businessman. He has the BEST prices in the area. Post #161 above pretty much sums up my experience with Steve. I can tell you I bought a NIB RRA AR15 from him for $100 less than I could at any other store in the area. Steve tries to deal direct with as many manufacturers as possible and I think that's the reason he has such great prices.

Steve also has a "fun shoot" the last day of the year at a local private range for all his customers. This is not a cheap event - the food is superb and there's tons of it.

I think the biggest thing with Steve is he isn't much interested in tire kickers or someone who wants to debate the benefit of one caliber over another. He likes to limit his clients to people who have done their homework and come in ready to place an order or buy. He will stand behind the product, give you the best price around and be a good friend once he knows you.

My suggestion is to do all your shopping around before you go to EDI+. If you really are ready to buy and you know what the item costs at the other places you will be happy you went to EDI+.
Tire kickers are part of the buisness, sounds like this guy is a *********!
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Old 02-04-2010, 12:34   #179
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Old 02-09-2010, 20:30   #180
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First off let me quick say my main firearm is a G22, but this day I was hunting down Walther P22 accessories... This was my experience at EDI Plus Gun Shop in Nixa, MO.

I know that I'm new here but I'm certainly not new to shooting sports growing up with a 26 year veteran of the Olathe, KS police dept as a Father. Yesterday was far and away the worst experience of my life at a gun shop and I'm not one to bad mouth people or a business, but something must be said about EDI Plus Gun shop in Nixa, MO (Kinder Street).

My neighbor and I went in there just to check out his selection of firearms, reloading equipment and ammo prices yesterday after I called to see if he had any P22 Magazines.

First off we were kindly asked upon entry if they help us find anything, to which we replied "No thanks just looking around!"

Later I asked a man behind the counter about the P22 price they had in the case and he kindly told me he didn't work there and yelled over to a group of guys and said "Steve this guy has a question". Someone from the group of doughnut eating bystanders replied with "What do you want?"... Not knowing which one of them spoke (none of them were looking at me) I said "Which one is Steve I didn't see which of you spoke?".

Steve then stepped from out of the group to once again in a rude tone say "The one that just asked you what YOU want!". I quickly apologized and said I didn't see which one spoke. I then proceeded to ask about the P22. Steve gave me the prices but seemed bothered by my question. I thanked him and returned to looking around the store.

While browsing the store I picked up three manufacturer brochures; a S&W, Ruger and lastly a Kimber. I carried them all through the store while continuing to look. Steve then came from behind to counter and said in a loud tone of voice so all his buddies could hear "You called earlier about P22 Mags right!? FUNNY how I figured that out huh?" Steve then returned to the counter after smugly smiling at me and his buddies. At that time I had had enough of his rudeness, thanked him and proceeded to the door, when Steve in an even louder tone of voice yelled from across the shop "Are you taking those magazine from my store?" (meaning the free brochures)

I responded with "Is that okay? They are free bruchures right?".

Steve - "If you think so - thanks for coming in" (again a very rude tone of voice)

My neighbor who had accompanied me turns and says "Are they magazines or brochures?" (they are in fact manufacturer brochures)

Steve then replies in an even louder tone of voice "LOOK I just want people to be nice to me in my store and ASK before they take things - thanks for coming in now GO"

I then again asked "Are they not free? Is this okay"

Steve again replied "Thanks for coming in" (again rude tone of voice).

WE LEFT despite wanting to get into a confrontation with Steve.

Now I understand I was in there asking about a relatively cheap, low caliber firearm but that doesn't give this gun shop owner the right to treat ANYONE like this. Customer, potential customer or NO. VERY Unacceptable and while I very well could have eventually spent a considerable amount of $$$ in this store I will never go back nor will I let any friends ever go there.

The worst part about this for Steve and EDI Plus Gun Shop is that my neighbor that accompanied me, his wife works for a competing gun shop across town and she now knows the way in which we were treated. Do you think she'll ever recommend someone go to his shop? The kicker is that I work for one of the two largest outdoor retailers in the Country (I'm sure if you shop at either of them and you put two and two together with the location you can figure out which one!) and unfortunately for Steve and EDI I come into contact with more than my fare share of hunters, shooters and outdoor enthusiasts and therefore will have the opportunity to tell this story to many a potential customer.

Again I just wanted to share this experience because no one should be treated this way, and if you have the opportunity to shop at a local gun shop in the SW Missouri area I STRONGLY suggest you steer clear of Steve and EDI Plus in Nixa.

Maybe Steve would have been more respectful had I questioned him regarding Glock Accessories or something of a higher caliber, but simply put this was a terrible experience.

Anyone else ever have an experience like this?
bbeach, You are certainly more of a gentlemen than I would have been . I would have taken those brochures and told him to cram them in his ***! Anyway this seems to be a common attitude with some shop owners "even " in a bad economy. Remember this my friend your money is good anywhere and you need to remind these fools when they cop an attitude. I had something simular to your incident happen to me about 10 years ago. I had 12G cash money to spent on a used car purchase, the salesmen jerked me around so bad I went across the street to their competitor and made my purchase. WOW where they pizzed off! I kinda rubbed their nose in it to boot. I told them your rude and annoying salesman cost you the sale, suck it up and straighten out your staff...oh well!
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